ChannelSale

Date: November 03, 2022

Author: The House of Awareness

Customer service was very helpful. However, we are not quite ready for this money commitment. We hope to use them in the future. Show more

Date: February 22, 2023

Author: Rev In Style Inc

Friendly knowledgeable team to work with, they have a very good service and support. Show more

Date: March 15, 2023

Author: House Plant Shop

The Channelsale team has been a huge help in the integration of all of our different sales channels and marketplaces to Shopify. The team has assisted us with Amazon, Walmart, Etsy, Wayfair, Google, and wish connections for Inventory, Orders, and tracking. Communication has been great and they are quick to answer any questions or fix any issues that arise. We have used many different services before but this has been the best one yet. On top of that, it's a great value. It's more affordable than many competitors and they are very involved in the setup process reducing most of the work on our end. Highly recommend! Show more

Date: April 20, 2023

Author: TK Products LLC

Channelsale has been wonderful to work with. They have made the process of tracking and updating products and orders easy and manageable. They have assisted and managed solutions for every problem that arose during the last several months and continued to help me until each issue was resolved. I would recommend them to any small business that uses Shopify, amazon, Walmart, eBay, Etsy, and shipstation. The account managers have made the process as easy as possible and truly helped every step of the way. Thank you ChannelSale! Show more

Date: April 17, 2023

Author: Denali Home Collection

I've been working with the ChannelSale team for over 5 years and I can't say enough great things about the app and the team! They've always been very supportive and responsive to any questions, integration projects or problems. I don't think I've ever waited more than 5 minutes to get a response, no matter the day or time of day. It's truly best in class customer service! Their app and technology has streamlined our business when other apps were not helpful. This is a must have app for anyone selling on Shopify looking to integrate with a myriad of third party sales channels! Show more

Date: February 23, 2021

Author: leadingadgets

app useless, buggy and the worst support i never saw. Never got the possibility to try the app because is buggy. Show more

Date: April 28, 2022

Author: Jenston Girl

The app is absolutely confusing. I don't see where in the app I can link amazon. As matter a fact I don't see any channel links. Show more

Date: August 19, 2022

Author: KC Appliance Parts

They try to sucker you in with $51/month then tell you that it's $249+/month. Don't waste your time. Show more

Date: October 19, 2022

Author: ZSPEC Design LLC

ChannelSale organizational failures that has led to this review. This service has been a waste of our time, has damaged our seller statuses on channels and caused lost sales and reputation damage. For those considering, be advised this was our experience with ChannelSale after one month of attempting to work with them. Our #1 goal was Amazon listing (the most challenging of our channels) with bonuses of linking Ebay and Etsy channels. - ChannelSale has failed to list anything on Amazon, our #1 Goal. Two calls a week for over a month and no progress whatsoever on Amazon. Not a single successful listing. ChannelSale could benefit from employee-training and an actual customer-service system for support. Email-strings of communication did not work (the model being used) and time just marched on without progress. - Poor technology. There is no visibility in the ChannelSale “dashboard” to see what products are on which channels. We we told there was...pretty big missed expectation. o We found no dashboard-based ability to list a product ourselves. They want this done by them which would be fine but over a month later, not a single requested product has been listed. o ChannelSale's service integration with Shopify also continues to fail at order-syncing and pushing tracking information into channels. We have “manually” put tracking in a channel-order, notified ChannelSale of the sync-issue and we'll then get an email stating “it’s fixed”. However, they're looking at our manual-entry thinking somehow their sync started working. It hadn't. o Overall, ChannelSale needs to invest in technology and could benefit from their employees supporting customers from a professional environment – with better communications equipment and in environments conducive to working with customers. Support is abroad and every request is something like, "we will get back to you in some time". They only use Google Meet which has been clunky at best and most audio sounds like they are talking through a pillow (very, very muffled/garbled). - Poor Communication, Responsiveness and Lack of Organization. o We cannot understand most of what is communicated on the “calls” and there is no unique agenda. The ChannelSale calls are a rehash of past topics with little to no progress. We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them due to technological issues on their side. o ChannelSale attempted to tell us “please check test listing” over and over even after we’ve already provided feedback. We have had to repeat ourselves countless times on our needs and asks and a month later - not a single listing on Amazon while getting close to the holiday shopping season. o Need to improve attention to detail. We communicate something, and ChannelSale doesn't read it then waste call-time asking for the same thing we sent you a week or weeks earlier. This has been a complete waste of our time. See above for suggested fix – get real service-incident/tracking technology. Email isn’t the way. It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer). We recommend another service - this one has just wasted 5-6 weeks of our time, energy and hurt both our Seller statuses on two channels. Show more

Date: December 14, 2022

Author: PK Lures

Spent around a year and while the goal was 3 marketplaces, we never got Amazon listed correctly. Spent all our time fixing bugs, and the software did not work as we were sold. And since we left ChannelSale, all our barcodes were removed on their way out. That was so kind of them. Show more