Dripshipper US Dropshipping

Date: January 13, 2023

Author: Blanken Management INC

Works for me. No Issues. It is a seamless movement from Shopify to Dripshipper. So far a pleasant and professional experience. Show more

Date: January 12, 2023

Author: Savage Rooster Coffee

These guys are awesome and very helpful to all my concerns. Be the best and don't settle for less.... Show more

Date: January 12, 2023

Author: Desert Dog Coffee

Dripshipper has been terrific to work with. They resolved one shipping issue quickly and everything syncs with Shopify effortlessly. Show more

Date: January 18, 2023

Author: Shop GK

I thought long and hard about the companies I was willing to use and did a lot of research in regards to finding dripshipper. After ordering a few sample packs my customers and I sampled the product and it was an easy switch. Dripshipper has the absolute freshest coffee with the most varieties on the internet and their roast to order process makes every bag taste like heaven. Well done !!! Show more

Date: January 24, 2023

Author: Holy Grind Coffee

Dripshipper was wonderful with some questions and their customer service answered all our questions! Very, very helpful, all questions resolved immediately. Kudos to Haroon for helping us and making my day. Show more

Date: December 29, 2022

Author: Buff Boy Brewing Co.

12/19 update- Customer order has fallen through the cracks. They ordered Dec. 18, the order didn't ship that week. I understand companies shutdown during the holidays, however Dripshipper said it's between one and seven business days for orders to process and the same timeframe for shipping. Support initially did not look into the specific order to provide more info when I had a customer grilling me about shipping (so I look like an idiot not being able to provide answers). His order didn't appear in the Dripshipper app so support told ME to recreate the order and mark it as paid. I refused and said that's not for the customer (me) to fix. We gave Dripshipper access to Shopify and they replaced an order which screwed up our accounting because the order wasn't marked as free AND the customer (already pissed off) got another email saying he ordered again but for a different amount of money. (Remember, all this is on you to relay to the customer because they think it's YOUR product that you're shipping.) While waiting for support to clear up the order, it gave me plenty of time to find the websites for the coffee suppliers and see that they have their own dropshipping and private label setup. I've reached out to them, updated my Shopify review, and discussed with colleagues how to ditch the middleman and work directly with suppliers for easier and cleaner communication. In simple terms: You pay $30/month to be a third party without direct access to the supplier to provide your customer timely and accurate information. Dripshipper is simply a middleman app that adds another layer (meaning time delays and complexity -- and cost) for simple coffee orders. - ORIGINAL REVIEW Everything you read about the customer service is true. Before we started using the app the replies seemed quick and helpful. When we were on the free trial we had two orders placed for our store. The first order was July 3 but there's no info about it (it's July 12 today), and a second order was placed the next day. The second order shipped and the customer already has it. When inquiring about order status the support people respond that they don't have access to Shopify info, even though I sent a screenshot of all the customer info. Several emails back and forth and I still never got specific details about the order in question. Be mindful of delayed responses because it makes US look like an idiot to OUR customers. If dropshipping is so secretive, remember that they have no idea that another company is messing with your customer service. To recap: a full 10 days after a customer has ordered -- our very first customer, no less -- there is no info about the shipment, the support team doesn't answer direct questions, except giving copy-and-paste replies about timeframes. Thankfully our customers are understanding and we're playing it off as "sorry about this, we're new and still getting the hang of it" but I'm expecting them to flip out and call out OUR bad customer service because of poor communication from Dripshipper. If we hadn't spent a ton of money on creating our store I'd have shut it down before the 14-day trial ended. What a shame. Show more

Date: February 16, 2022

Author: Mycoffee4u

I signed up for this app at $30.00 per month. I then paid them $99 to build my webpage. When I contacted them about the webpage they said they never offer website building for less than $200.00. The "customer rep" told me there was a glitch. They applied the money to my monthly charge instead. After I complained the "customer rep" locked me out of my account altogether. Obviously they have serious operational issues. Here is the email exchange I had with her: Thank you. Sent from Mail for Windows From: Joanna from Dripshipper Sent: Thursday, February 10, 2022 11:31 AM To: mjmcmba@gmail.com Subject: Re: RE: Mycoffee4u has a question about Dripshipper I have raised your concern to Danny. Joanna from Dripshipper Powered by Intercom On Thu, Feb 10, 2022 at 11:24 AM, "SHOPIFY user" wrote: Look, that didn’t come close to dealing with my problem. I want to speak to your supervisor. Obviously, you and I are on different planets. Sent from Mail for Windows 8CDA469CE3294D8590870C15FD533DAB.png On Thu, Feb 10, 2022 at 10:46 AM, "Joanna" wrote: The screenshots you have provided in the past was either not accessible or does not show anything except the one that shows the turnkey store offer from our website. On Thu, Feb 10, 2022 at 10:41 AM, "Joanna" wrote: Hi there, Michael. It is not my intention to drag your concern. We simply ask you to send us a screenshot of the receipt for the purchase you are referring to as we cannot locate it in our system. A screenshot from the card it was charged from will also be helpful in order to confirm this transaction. On Thu, Feb 10, 2022 at 10:38 AM, "SHOPIFY user" wrote: You know Joanna, I am your customer. All you give me is circular answers. I paid approx. $100 for a webpage build. Got that? Instead your software applied it to my monthly $100 membership fee for which I did not mean to pay. Your mistake, not mine. I want a refund for the $100 membership monthly fee that your software through a “glitch” as you write. Then and only after then, I want the $30 deal monthly and I want you to build my webpage for $200.00. If you can’t handle this that I am writing in black and white I would prefer to speak to someone there with answers. Thank you. Michael McCarthy Sent from Mail for Windows ACD3B399A21C424C9BC70E9550E6A733.png On Thu, Feb 10, 2022 at 09:03 AM, "Joanna" wrote: Hi there again, Mike. If that is the case, that would mean your turnkey store "purchase" was not successful. Otherwise, it should reflect on your card and an invoice should be received. On Wed, Feb 9, 2022 at 07:55 PM, "SHOPIFY user" wrote: I didn’t get one. My payment, instead of going to the webpage build went to the $100 per month dripshipper membership which is NOT what I wanted. Mike Sent from Mail for Windows E4563201B2A7494AADC87E363B64223E.png On Wed, Feb 9, 2022 at 06:54 PM, "Haroon Ahmed" wrote: Hi, Apologies for the delay can you please share the invoice that you have received when you purchased it. On Wed, Feb 9, 2022 at 06:42 PM, "SHOPIFY user" wrote: Joanna, Thanks for ignoring me 24 hours. I have attached a photo of what I am getting when I try to purchase the website build product. Please refund the $99.00 if you’re not going to do it for that. Pretty disappointed in y’all so far. Michael McCarthy Sent from Mail for Windows 9519A1F08E7E4664BABEA07CA41BA054.jpg E3A879E0020C48F4927BCA275DE642EC.png On Wed, Feb 9, 2022 at 10:15 AM, "Joanna" wrote: Please send the invoice number of the payment made when you bought the service. On Tue, Feb 8, 2022 at 07:48 PM, "SHOPIFY user" wrote: I clicked on the link and it said “a discount for you, only $99. I tried buying it and it said I already bought it. Mike Sent from Mail for Windows 25DA5028C38D4A528B0DC62DB0721A4B.png On Tue, Feb 8, 2022 at 04:23 PM, "Haroon Ahmed" wrote: You can pay through your card. for Turnkey store subscription Please click this link, https://app2.dripshipper.io/purchase-turnkey-store On Tue, Feb 8, 2022 at 04:21 PM, "SHOPIFY user" wrote: How do I pay for it? Sent from Mail for Windows 5114E9015F0240478A9971FC0CD51E73.png On Tue, Feb 8, 2022 at 04:20 PM, "Haroon Ahmed" wrote: Sure, If you have any other questions or concerns please feel free to ask. Thanks. On Tue, Feb 8, 2022 at 03:59 PM, "SHOPIFY user" wrote: Ok then, I’ll pay the $199.00. I don’t have time to do it myself. Sent from Mail for Windows CF06F5DEAE554AAF9C481B5E657998E4.png On Tue, Feb 8, 2022 at 02:50 PM, "Joanna" wrote: We never have them at 50% off. It was a glitch that was shown before but it has always been $199.00. On Tue, Feb 8, 2022 at 02:48 PM, "SHOPIFY user" wrote: Do you still have it for half off? Sent from Mail for Windows C022FB7E35EA4999B21F545165FF3100.png On Tue, Feb 8, 2022 at 02:47 PM, "Joanna" wrote: I actually do not see your turnkey store purchase associated with this email, mjmcmba@gmail.com Did you use another email address? Also, if you were successful in purchasing the service. you should receive an invoice in your email. On Tue, Feb 8, 2022 at 02:33 PM, "SHOPIFY user" wrote: You offered half off. I paid. I don’t where it is. Do I need to pay more? Sent from Mail for Windows 7F18267669F04B9EA75706C06CF0BC5E.png On Tue, Feb 8, 2022 at 12:23 PM, "Joanna" wrote: Can you send a screenshot showing the invoice for the turnkey store service? On Tue, Feb 8, 2022 at 12:15 PM, "SHOPIFY user" wrote: I think I did for half off. Sent from Mail for Windows From: Joanna from Dripshipper Sent: Tuesday, February 8, 2022 12:12 PM To: mjmcmba@gmail.com Subject: Re: Mycoffee4u has a question about Dripshipper Hi there. Did you purchase the turnkey store service ($199.00) from us? https://dripshipper-89d82b972a37.intercom-mail.com/avatars/2207132/square_128/JOANNA-1603303868.png?1603303868 Joanna from Dripshipper Powered by Intercom On Tue, Feb 8, 2022 at 09:09 AM, "Café Diversified" wrote: Mycoffee4u (mycoffee4u.myshopify.com) sent you a message about Dripshipper https://proxy.shopifycdn.com/f179fcf1726851ede3b5ddff27671fda7143dabb78d875355095ae8e6f7befe0/www.gravatar.com/avatar/a161576255912d0bafce1e9303287047.jpg?default=mm&size=40 Mycoffee4u I thought I paid you guys to create my website. Maybe not. How do I get this thing on-line? https://cdn.shopify.com/shopifycloud/partners/assets/mailer/shopify_partners_logo-0590c33d8de2d0e20dd8447dd4416ce22bf088e3303f3afe928df95249397bec.png © Shopify | 151 O’Connor Street, Ottawa ON, K2P 2L8 640906D20D7C4CC492FD82212E9C2046.png Show more

Date: May 10, 2022

Author: Terrace Coffee

save your money and build your own brand, these guys are awful for customer service and not worth the subscription. I suggest you try yourself contact roasters and start dropshipping through them directly. Show more

Date: January 19, 2023

Author: The Roasty Been Coffee Co.

I paid for a pre-built store, they said would be build in three (3) days. We are going on seven (8) days and they haven't even started the build. Did I mention they've already charged me the $199 for the store build? The customer support is overseas and cannot do anything to actually help, he just keeps telling me he emailed the team (he says this everyday) and then tells me to wait until tomorrow. They don't have a phone number so I cannot call and find out what is happening. The whole interaction has been extremely unprofessional, inefficient and frustrating. I have had to push back the launch of my company while I wait for this and when I reach out i'm receiving no actual useful help. This is my first experience working with Dripshipper and thus far i've found them unprofessional. Show more

Date: January 23, 2023

Author: Java Planet

Dont waste your money!! I paid 200$ for them to build me a website. The website contained 1 picture no differentiation between product images and lousy profit margin. Since you have created the site it has generated 0 sales 0.... I have advertised and have had more than 300 people visit my site with ads generating more than 5k views yet still no sales and the advertising costed me money... to be honest I could have made the website myself within 1 day, it took you guys about 12 hours after 5 days of waiting to receive the half made site and even after mentioning issues that I was not happy with for the money I spent on the site and what I received you shrugged it off with multiple emails and didn't change a thing. So I gave it a shot advertised it, fixed your website builders mistakes and still no sales even if I did generate a sale its nothing to be excited about there's a 4-5$ profit per sale no one is going to get rich off that or even support themselves also I'm not going to pay 30$ a month when I can't generate not one sale the site can't even generate enough revenue to pay for the monthly fee you charge, I'm not satisfied or happy at all big waste of money.. Show more