Fill in your store details below and get a ready-to-use refund policy in seconds. Free, no signup required.
How to add a refund policy to your Shopify store
- Enter your store details into the form below.
- Click Generate to create your refund policy.
- Copy the generated text and go to Settings → Policies in your Shopify admin.
- Paste it into the Refund policy field and save.
Other free policy generators for Shopify
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Frequently asked questions
Do I need a refund policy for my Shopify store? â–¼
Yes. Shopify requires a refund policy as part of its Terms of Service. Many countries also have consumer protection laws that require you to clearly state your return and refund terms. Without one, customers have no clarity on what to expect and disputes are harder to resolve.
What should a Shopify refund policy include? â–¼
A good refund policy covers: the return window (e.g. 30 days), which items are eligible for return, the condition items must be in, how refunds are processed (original payment method or store credit), who pays return shipping, and how long refunds take to appear.
Where do I add the refund policy in Shopify? â–¼
Go to Settings → Policies in your Shopify admin. You'll see a dedicated field for the Refund policy. Paste your generated policy there and save. Shopify automatically links it at checkout and in the footer.
Can a clear refund policy increase conversions? â–¼
Yes. Studies show that a clear, customer-friendly return policy reduces purchase hesitation. Shoppers are more likely to buy when they know they can return an item if needed. A visible refund policy also reduces chargebacks because customers know where to go instead of disputing through their bank.
