More reviews = more trust. Shopify stores using the Customer Reviews app grow their Google ratings fast and it shows. Better visibility, higher conversions, less hassle. See how real stores did it below.
One Thief Surplus LLC
Challenge:
- Only 12 reviews after a full year
- Perfect 5.0 score, but no volume = low trust
- Manual outreach was time-consuming and unscalable
Solution:
- Installed Customer Reviews app
- Worked with Reputon team to select the best-performing email template
- Got a 20% CTR on the first campaign
Results:
- +2,158% review growth: from 12 to 271 reviews
- Maintained perfect 5.0★ rating
- First 9 reviews landed within 1 hour of sending the email
“I sent the first email exactly the way I needed it, and within the first hour we received nine 5-star Google reviews. The process was simple and the results? Honestly, wow!”
— Luke, CEO of One Thief Surplus
Southern Sugar Bakery
Challenge:
- Only 25 reviews and a 4.6 rating
- Lack of social proof made it hard to build trust
- Low visibility in search results
Solution:
- Installed Customer Reviews app
- Automated email requests
- Team responded to negative feedback rapidly
Results:
- Reached 171 reviews in 3 months
- Rating improved to 4.9★
- 30 reviews came in within a few days
“Thanks to Reputon, reviews started rolling in, and we could fix issues before they turned into bad ratings. Total game changer.”
The Cordial Cherry
Challenge:
- 45 reviews with a 4.6 rating, not enough to compete
- No system to catch unhappy customers early
Solution:
- Installed Customer Reviews app
- Automated feedback collection via emails
- Handled negative cases privately before publishing
Results:
- Reviews grew to 338
- Rating improved to 4.9★
“We love the opportunity to correct an issue with an unhappy customer before a potentially negative review is published! Literally every time, we’ve been able to turn the situation around.”
BERTSCHAT® – Comfort-Producte
Challenge:
- 401 reviews but growth plateaued
- Manual follow-ups were inefficient
Solution:
- Installed Customer Reviews app
- Put review requests on autopilot
- Experimented with various templates, using a data-driven approach
Results:
- Reviews grew to 2,066
- Consistent +34% monthly growth
Beyond the Blackboard
Challenge:
- Only 60 reviews and a 3.9★ rating
- Hard to build trust with new customers
Solution:
- Installed Customer Reviews app
- Automated emails made review collection easy
Results:
- Reviews grew to 99
- Rating improved to 4.7★
“We didn’t expect our rating to jump that much. Reputon made it super easy — reviews started coming in, and we finally had control over the negative ones.”
Ready to grow your Google reputation?
Reputon helps thousands of Shopify stores turn happy customers into 5-star reviews automatically. No chasing, no stress. Just results.
Curious what kind of results customers get with us? See the Trustpilot case study
