Widgets
How do I display reviews on my Shopify store?
The Customer Reviews app collects reviews, it does not display them on your store. To show reviews, use the dedicated widget app for each platform:
- Google Reviews Widget, for Google Business and Merchant reviews
- Facebook Reviews Widget, for Facebook Business page reviews
- Etsy Reviews Widget, for Etsy seller and product reviews
- Amazon Reviews Widget, for Amazon seller and product reviews
- eBay Reviews Widget, for eBay seller feedback
- Testimonials Slider, for your own collected testimonials
How do I customize widget colors, fonts, and style?
Every widget has a Custom CSS field in its settings. See examples and instructions in the Custom CSS guide.
The widget is not showing recent reviews. What's wrong?
Reviews sync automatically every 24 hours. If your latest reviews are not showing, click the manual sync button in the widget dashboard. If the issue persists, reach out to support via live chat.
Customer Reviews App
How does the Customer Reviews app work?
After installation, the app automatically picks up fulfilled orders and sends follow-up emails asking customers to leave a review on platforms you configure: Google, Trustpilot, Facebook, Yelp, or any custom link. You set the timing, the platforms, and the email template.
How do I send follow-up emails to previous customers?
Right after installation, the app detects fulfilled orders up to 2 months old and asks if you want to process them. Approve it and the emails go out automatically, giving your ratings an instant boost.
How long before reviews start coming in?
Typical open rates for follow-up emails are 50-60%. Review link click rates are around 20%. With 100 orders you can expect 5-10 new reviews if the setup is correct. Volume matters, give it time if you have fewer orders.
Which email trigger should I use: "Order delivered" or "Order fulfilled"?
Use Order delivered only if you ship with USPS, UPS, FedEx, DHL Express, or Canada Post and tracking is active. For all other carriers, use Order fulfilled and set enough days for your packages to arrive — usually 15-30 days.
What happens when I reach my email limit?
Emails stop sending until your monthly limit resets. Upgrade your plan to lift the limit.
Should I configure just one review platform or multiple?
Multiple platforms give much better results. Google, Trustpilot, and Facebook each improve different parts of your visibility, local search, paid ads, and social proof respectively. Configuring all three takes 10 minutes and is free on all platforms. See the guide to finding your review links.
How do I find my Google review link?
The fastest way is the Reputon Google Review Link Generator, search your business name and copy the link in one click.
Manually: search your business name on Google, click the number of reviews in the business panel, then click + Add a review on the page that opens. Copy the URL from your browser address bar.
For other platforms (Trustpilot, Facebook, Yelp) see the full guide.
Why do my 5-star Yelp reviews show as "Not recommended"?
This is Yelp's standard behavior for free accounts. Yelp filters reviews algorithmically and positive reviews from new or inactive accounts are often hidden. To get them shown you need a paid Yelp account, or switch your focus to Google, Trustpilot, or Facebook where reviews are not filtered this way.
Where do I find email placeholders and template documentation?
Full documentation including all placeholders, timing settings, and template examples is in the Reputon Help Center.
Other
How do I find what apps and theme a competitor's Shopify store is using?
Use the free Reputon Shopify App & Theme Detector. Paste any store URL and get the full list of apps and theme in seconds. No account needed.
How do I import products from Amazon or eBay into my Shopify store?
Use the Amazon Importer or eBay Importer apps. Paste a product URL, set your markup, and the product is live in your Shopify catalog. Both apps support price and stock auto-sync.
I need help with something not covered here.
Reach out via live chat in any of our apps or go to the contacts page. Support is available 24/7.
