How do I install a reviews' widget on my site?
There is no way to show the reviews on your site with Reputon Customer Reviews app. To display reviews on your website use one of the following apps:
- If you have Google My Business account, use Reputon Google Reviews Widget app.
- If you have Facebook page with reviews, use Reputon Facebook Widget app.
Actually, Reputon Customer Reviews app serves a bit of different purpose - it helps your business get as much positive reviews as possible on multiple third party review websites like Google Business, Trustpilot, Yelp, Reviews.io, etc. and therefore improve your SEO and give your site better visibility in the search engines.
Plus, it helps you avoid negative reviews on those third party sites and gives you the opportunity to work directly with your customers to resolve the issues.
How do I send the followup emails to my previous customers?
Reputon Customer Reviews app automatically collects all fulfilled orders up to 2 months old right after its installation. It will ask you if you want to process those customers and will send them the followup emails giving your business the instant rating boost.
How long do I wait for the reviews to start coming in?
The open rate for the followup emails depends on the subject that you set up, but typically it's something around 50-60%. The review link click rate depends on your custom email template, but usually it's around 20%. Assuming that data, if you had 100 orders, you will get about 5-10 reviews (if everything is set up correctly). These numbers are subject to change, and you will be informed about your click and open rate in our monthly stats newsletter.
The number of new reviews strongly depends on your orders volume. So please be realistic, and let the Reputon Customer Reviews app work a bit longer if you have a low volume of orders. Sooner or later the reviews will start popping in!
I configured just one review site. Is it enough?
Reputon Customer Reviews app will help you grow feedback on that review site, for sure. But the full potential of Reputon is uncovered only when you configure multiple third party reviews sites and let the feedback grow on all of them (registering with Google My Business, Trustpilot or any other review site is free!). By doing so you will help the search engines pick your reviews pages on those sites and move you up in search results. The SEO benefits are immense if you configure multiple review sites, proved by hundreds of Shopify sellers!
How do I find my Google Reviews link?
Please make sure that you have an existing Google My Business account. If you do, Reputon Customer Reviews app will try to retrieve your review URL automatically. If you see that it failed to do so, first find your business by its name and the street address, then in the right block click the Write a review button. After the review form popup shows up, just copy the URL from your browser and insert it into the Reputon configuration. The link should look similar to this one: https://www.google.com/search?q=The+Fade+Game+Barbershop&oq=The+Fade+Game+Barbershop&aqs=chrome..69i57j69i64l3.45187j0j4&sourceid=chrome&ie=UTF-8#lrd=0x89c2612c517eda8d:0xa3beaf260d84b999,3,,,
What email trigger do I choose? "Order delivered" or "Order fulfilled"?
Please choose the "Order delivered" trigger only if you ship with USPS, UPS, FedEx, DHL Express or Canada Post carriers. Otherwise, just keep the "Order fulfilled" trigger and set the number of days big enough for your packages to arrive to your clients.
Why all my 5-star reviews show as "Not recommended" on Yelp?
This behavior is Yelp's business practice, as long as you have a free account with them. If you want your positive reviews to show up for everyone, you would need either to get a paid account with Yelp or switch to another service like Google Reviews, Trustpilot or Facebook Reviews.