For the most up-to-date help documentation, visit our Google Reviews Widget Help Center.
Welcome to the Google Reviews Widget FAQ page! Here, we aim to provide you with all the information you need about the Google Reviews widget developed by Reputon. Whether you're a new user or an existing customer, this section will give you a brief overview and address some common questions.
- The widget shows 20 reviews
- The widget doesn't show recent reviews
- The widget slows down my website
- I want to cancel my subscription
- Can I connect multiple accounts?
- I have “No places found” in Google Shopping
- How to hide a "Leave a Review" button?
- Using initials in reviewers names
How to show more than 20 reviews?
You need to Sign in with Google to show more reviews. Please note that the widget can display up to 50 reviews only.
The widget is not showing recent reviews and seems to be stuck
If your reviews are not updating, you need to do the following:
- Click the "Refresh" button
- Sign out and then Sign in with Google again
If all the above methods didn't help, please contact us at support@reputon.com
The widget slows down my website
We strive to optimize the widget loading time to ensure it is as fast as possible. The loading speed also depends on various factors such as your theme, other installed apps, and the content you have.
Shopify uses >Lighthouse to measure your store speed. Pay attention that Lighthouse reports are run on the mobile versions of these pages.
If you want to better understand your store speed and what exactly influences it, you can run a report on >Google PageSpeed Insights to analyze both desktop and mobile versions of your store.
This is the example of a store that has NO problems from the widget side, but has various other problems.
I want to cancel my subscription
To cancel subscription, simply uninstall the app from Settings → Apps and Sales Channels. Read more about Subscriptions and Refunds.
I have multiple accounts, can I connect all of them?
Yes, you can add up to 30 locations by default. But we can enlarge this limit by request. Read more about Google Multi locations on our Gitbook.
I have “Zero Reviews” in Google Shopping
Our app shows "zero reviews" because your domain probably has no reviews.
To help you address this issue, we would like to suggest using Customer Reviews to generate reviews for one of the supported websites listed here. Once you have obtained at least 50 reviews, you can submit an application for approval here. Please note that approval from Google may take some time.
After your domain has been approved by Google and reviews are available in Google Shopping, you will be able to display these reviews on your website using our widget.
How to hide a "Leave a Review" button?
By default a "Leave a Review" button is enabled, but you can hide it. To do this, please deselect the "Show the review prompt button".
Can I shorten the names to first name and last initial. For example, John S
Yes, you can shorten names and display in the following options:
- Show full name: John Doe
- Show first name and last initial: John D.
- Show only the name: John