Recart: SMS & Messenger

(4.8/5)
Below you can find Recart: SMS & Messenger Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Abandoned Cart Recovery apps. Recart: SMS & Messenger app was developed by Recart. The rating is 4.8 based on 5506 reviews. Recart: SMS & Messenger price Free plan available. 14-day free trial. Additional charges may apply.

Launch date: July, 2016

Recart: SMS & Messenger summary.
  • Build Your Subscriber Lists. Make SMS and Messenger subscription effortless with our pop-up templates, keyword and custom-link opt-ins, and incentivized sign-ups.
  • Drive Sales Faster. Increase sales with engaging automated flows and one-off SMS campaigns. Send promotions and set up abandon cart and welcome flows and more.
  • SMS Marketing Management. We provide a dedicated Success Manager to fully manage your account and deliver high performance through a custom SMS marketing strategy.

Recart: SMS & Messenger features.
  • Fully Managed Support
  • Drag And Drop Editor
  • Grow Your Lists
  • Templated Automated Flows
  • Send One-off Tactical SMS Campaigns
  • Customer Segmentation For Personalized Campaigns
  • Campaign Analytics
Best reviews:
Rating:
Date: March 06, 2022
Author: The Artisan Rings
Awesome app. Have been using it for about 3 months and so far has been paying off quite well. Keep up the good work!
Rating:
Date: July 01, 2022
Author: Glamfoxboutique.com
Hands down the BEST SMS app I love the support you get one on one support. I also have the best Rep Jordan he takes care of us. If you are considering sms highly recommend recart.
Rating:
Date: June 29, 2022
Author: Always Covered
When ever I run a sale I use recart for text messages! I also have an auto discount on my home page. I was hesitant about the discount at first but it helps. I work with Greg and he's awesome. Thanks Recart.
Rating:
Date: June 29, 2022
Author: Luxx Labz
A really cool app. I love that it sends people through a cool Facebook messenger chatbot experience that is funny and entertaining right out of the box with templates. Love it!
Rating:
Date: September 07, 2022
Author: CornholeGamesUSA
It's free money... great support! If you aren't doing anything with your SMS this is the best option for you.

Worst reviews:
Rating:
Date: January 04, 2021
Author: Jabees Store
We were getting some inaccurate 'Extra Sales' claimed by Recart so we started to write down the 'Extra Sales' and our actual sales on Shopify since 22-Dec-2020, we compared the data each day, unfortunately, almost 80% of the 'Extra Sales' are not really matching our actual sales. Let's take the most recent data on 03-Jan-2021 as an example, Recart said we've got 2 orders as the 'Extra Sales', however, we got only one order on that day. This is just one of the many inaccurate data we are having. Not sure if other users are having the same issue like ours? We sent messages to the customer support team. At the beginning, they said we should use the unique promo code for Recart - And yes we did, but the Extra Sales didn't match. We provided the screenshot showing all the proofs. And then the last reply we got is as below: "I have looked into the Sponsored Message and it had a different discount code, that I think you have not sent over previously. I have removed this code from the Sponsored message now, because I believe the code was still active, and that is why Recart kept attributing sales from it. Regarding the difference of the Extra Sales what you see on the discount code in Shopify and in Recart, the explanation is the purchases when the user does not redeem the code, but comes back to the store from a Recart message. A sale is attributed to Recart if a customer opens or clicks a Messenger notification sent by Recart and makes the purchase in the next 72 hours. Therefore, the code does not have to be used for Recart to count the Extra Sales, it is enough to get the message and purchase in the following 72 hours. Please let me know if it makes sense." I think they are telling us no matter if the sales are with the unique Recart code, or without the code, they can be counted as the 'Extra Sales' from Recart, so we've got to pay the higher monthly rate. That's ridiculous! On 03-Jan-2021, we got one order, and you claimed we got two orders and all these two orders were from Recart. How we can verify? Anyone has the same concern? We are happy to pay higher if Recart is really generating the extra sales for our store. But their replies are irresponsible and they don't even provide a solution on how we can verify where are the sales really from! Will keep spreading this out, reporting to Shopify and other social media platforms until we get a CORRECT ANSWER!
Rating:
Date: December 17, 2020
Author: Just Riding
We were really pleased with the guidance and support in getting set up I honestly can not fault them as a company with regards to attention to their customers, Anca was dedicated in looking after us and our business. Sadly shortly after installation facebook changed the way in which messages can be delivered which meant that we could not collect subscribers which was 80% of the point of installing the app, to offer a discount on a new messaging channel in return for future direct marketing opportunities. After FB's changes to all EU stores this was no longer possible. We flows which we set up to engage the customers who abandoned carts were also effected by this, without buttons they would no longer be able to return to cart to checkout from the message. We would also not be able to message anyone we had spoke to before on messenger.. along with many other limitation including no images in the messages also which was a shame. Its not the fault of RECART, I don't blame them as the changes facebook made due to GDPR were out of their control, however billing us for a product that did not work at all was more than a bit harsh. I think we should have been given an apology for all hours we invested into setting up the flows within the app, and refunded in full or had the option to be refunded in full. To be honest I think legally because the product was absolutely no longer as advertised they must refund us... but I would rather state my disappointment here and go our separate ways than chase a company for a wasted $300.
Rating:
Date: July 16, 2020
Author: Cool Ski Goggles
I'm a 1-year user. DO NOT RECOMMEND $$$$ Far too expensive, trust me! And if you want to cancel you need to contact their team which is very annoying. Got charged for 6 months and didn't get a sale, to be fair I wasn't advertising for traffic but they aren't fair to their pricing. Expect to pay a premium each month. Would only recommend to people who have a large budget, its not that great and a 'competitors have FREE options' that can do everything this tool does.
Rating:
Date: March 28, 2022
Author: Ethan Thomas Collection
This app is super glitchy. It stops working each month and you lose sales because of this. Support takes hours - days to reply and still Can’t fix the issue. I recommend researching for a different app
Rating:
Date: April 12, 2022
Author: Tushon
Beware!!!!! This app is a complete waste of time and money. We added it to our store and did paid facebook ads to get new subscribers. Once we decided to send our subscribers a notification of our sale and a discount code we discovered you have to pay a huge amount via a new facebook ad just to notify your subscribers. PLUS, Facebook will not deliver Sponsored Messages unless you have minimum 1000-2000 subscribers. What a waste of money to have gained the subscribers and also be charged on the first day by Recart yet we couldn't even communicate with our "own" subscribers! Huge waste of money and also the time we spent on all our new messenger flows! Have just deleted app and lost all those subscribers. Do not recommend at all!

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