Referral Candy

(4.9/5)
Below you can find Referral Candy Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Affiliate apps. Referral Candy app was developed by ReferralCandy. The rating is 4.9 based on 1750 reviews. Referral Candy price $49/month. 30-day free trial. Additional charges may apply.

Launch date: January, 2011

Referral Candy summary.
  • Reward customers for referrals. Turn your customers into influencers, reward them when they refer a friend, and find new customers organically.
  • Track referrals and top sales. See top referrers, referral sales, and social shares with our dashboard. Our customer success team will help you optimize your program.
  • Integrate with marketing apps. Power up with your existing marketing stack such as email marketing, ad retargeting, and web analytics tools.

Referral Candy features.
  • ReferralCandy powers referral programs for Shopify & Shopify Plus brands.
  • Launch your referral program in just 30 minutes
  • Automate your referral program and watch the numbers grow
  • Deliver a branded customer experience
  • Detect suspicious transactions and take action with Fraud Center
  • Connect your favorite marketing apps for power-ups
  • Use ReferralCandy for your affiliate marketing program
Best reviews:
Rating:
Date: May 05, 2022
Author: FLEXTAILGEAR
Great and prompt customer service from Lorraine in setting up our program - looking forward to getting this live
Rating:
Date: May 05, 2022
Author: Ameo Life
I like that I was assigned a dedicated customer service rep, Jelson, who has very courteously answered my many questions and helped with any issues I've encountered. Customer service is excellent! Just one cautionary note - there is currently no notification of failed (unclaimed) reward payments, but hopefully they will add this feature soon.
Rating:
Date: May 04, 2022
Author: White Horse
I had questions and Cris was more than help and patient! Plus it is a great tool to help increase customer base.
Rating:
Date: May 03, 2022
Author: Aware Nutrition
Grym app för att använda referal. Bra kundservice och bra hjälp när man behöver. Kan rekommendera denna!
Rating:
Date: May 02, 2022
Author: FLX Bike
App so far has been easy to get started with and CS rep Vino was great to work with. He helped answer initial questions quickly and clearly. Looking forward to getting the word out to customers.

Worst reviews:
Rating:
Date: February 17, 2021
Author: Heylow
This is a predatory and unethical app. Referral Candy makes it virtually impossible to delete or downgrade the app. This should not be in the Shopify app store until Referral Candy changes their behavior.
Rating:
Date: December 11, 2020
Author: Big Sky International
We have been using this app for awhile and there is one major item we believe it is missing... there NO way to "Approve" a referral. We have made a request to add an "Approve" option to other options: Delete, Void, and Ban, but we were told, an "Approve option is currently not in place within the dashboard, but this is something I can raise to our design team" ... without an "Approve" option, even after we review a referral it will continue to show "pending review" since there is no way to "Approve" a referral... this appears to be a major omission to us. If an "Approve" option is added we will revise our rating...
Rating:
Date: December 11, 2020
Author: Eden Ashram
Do not waste your time or money with this business. I've run multiple million $ Shopify stores over the last 10 years and I must say I have never come across customer service this bad, ever! It doesn't exist! I've sent multiple messages both direct on their control panel, via website and email. I've even responded to their standard email marketing messages asking for someone to contact me and I've received NOTHING. Not 1 email. Not 1 call. Nothing! Zero! I see other reviews here saying they received 'responsive and quick customer service' but I don't know how this is possible. If this is the case why did they not respond to me? After 30 days of waiting I'm now chucking the towel in. Let me assure you, that when it comes to choosing app developers to work on your Shopify store it is imperative that they offer good quality customer service. Especially with an area linked to referrals as it can involve a fair bit of connectivity across all marketing channels including discount codes/offers etc and if this isn't right from the beginning you are going to have a whole lot of unhappy customers which is NOT what you want from a referral app. If I was you, I'd look elsewhere and grab one of the other many referral apps that provide you with the support and ongoing cutsomer care you need and deserve. UPDATE: We have so far had 3 amendments to ReferralCandy's response to my review! The first saying they didn't receive any messages, then that they did and responded but the response must be in my spam and now that they don't know why the responses they didn't send didn't reach me. Well we know it's because you didn't respond. And when today you read my review, for the first time since signing up with your app I got an email from your support straight into my inbox! Strange that! I mean why do messages from you work now but didn't before? Like I said, you just couldn't be bothered to respond or help after I reached out to you for support. Perhaps if you had made the same effort to make 'several attempts to reach me' when I first contacted you we wouldn't be in this situation and discussing your atrocious customer service on a review platform of your services. This is ridiculous. And your stance on your response where you try and remove yourself from any blame whatsoever is disgraceful. All Shopify owners should take notice. Your messages to me today (after I left a review) were the first I have ever had from you in 30 days since I originally reached out and I find that (and your false lying claims) incompatible with a working relationship. Avoid.
Rating:
Date: September 12, 2021
Author: SmileLife IE
Overcharged due to a customer having the order cancelled and then created again. Reached out to referral candy about this clearly being an identical customer and they responded back saying a refund couldn't be processed.
Rating:
Date: October 12, 2021
Author: Food4Thoughts
Terrible app and even worse support. Discount codes do not work on the "new" shopify checkout, wasted 3 weeks waiting for a reply from support, coveniently in that time I was billed, only to be told they can help and ticket was closed.

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