Round Up for Charity

Date: February 13, 2021

Author: Project Have Hope

Customer service was excellent with facilitating the installation of the app. As a small non-profit, this has proven to be extremely helpful in assisting us to get more donations.

Date: January 29, 2021

Author: For Your Cheeky Koala

Fantastic customer service! I had a glitch in using this app with different currencies and they fixed it in less than 24 hours and made the app better than it was before. Very happy customer :)

Date: September 30, 2020

Author: The Nylon Swish

The team was really helpful and responsive whenever I had a question. I have already raised money for BLM and I'm really happy with the app. Would 110% recommend.

Date: August 20, 2020

Author: Party In My Pants Cloth Pads

Love this! Super easy and we already raised over $100 for our local charity within the first week! :)

Date: August 12, 2020

Author: PetSaveNZ

What a great idea and the support team are AMAZING! Were great at helping us setting it up and ensuring it meet our needs. 5 STARS! Did I mention how great their customer service team was?

Date: March 23, 2021

Author: Period Solutions LLC

They just changed to plans and are now charging stores to donate. SO WRONG. When I emailed and asked if they changed plans since it was 100% free when I installed, one of the developers was rude. He put in bold I was never charged, well I didnt ask that. He then refunded and now I have to pay my own charity. It was supposed to be a nice thing and has turned into a headache. Its also not fully automated, its a product that gets added to orders and you must fulfill it in the order. Meaning you have to take your time to fulfill it and clear the order. Round Up has turned into a headache and I might be pulling it.

Date: June 02, 2019

Author: Millie's Little Corner

I'm sorry to say, this was not a good experience. The donation became an order, which doesn't make sense, and it made it impossible for the regular order to be put through to the back office. Not sure if anyone else had the same problem but once I deleted the app and code my orders went through with to problem. Sorry. Just telling the truth.

Date: January 30, 2019

Author: Kate and Moose

Round Up still publicizes that this is a free app, but they made a change and decided to charge accounts with small numbers of orders WITHOUT saying anything beforehand. That is unethical.

Date: January 11, 2019

Author: Jasamke, LLC

This app stated that it was free, but like other reviewers, I am also getting charged $10 a month regardless of whether I make sales or not. I uninstalled the app and removed all code that I could find relating to it and still received a charge a month later. I have attempted to contact them multiple ways with no success. If you go to their website the contact button at the top of the page does not work. The "Get in Touch" section at the bottom of the page does not seem to do anything as I have sent three messages in the last four days and have not received any emails stating that they received my message, much less any kind of response. I will continue to try to get a hold of someone for this issue and update my review as necessary. Also, another issue with this app was that it would round up multiple times if the customer added to the cart, went to cart, started checkout after checking the donation box, then decided to shop again then went back to the cart, removed the previous item, then did this again. I had one person end up with an extra 7 cents added when it was supposed to be 1 cent due to this issue.

Date: August 17, 2021

Author: Rachel Granstra DESIGNS

Had this app installed for a while, raised about $1500 or more and the app will not contact us back at all to confirm if the $$$$$$ we raised ACTUALLY went to our Charity.