Marsello: Loyalty, Email & SMS

(4.7/5)
Below you can find Marsello: Loyalty, Email & SMS Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Email Marketing apps. Marsello: Loyalty, Email & SMS app was developed by Marsello. The rating is 4.7 based on 350 reviews. Marsello: Loyalty, Email & SMS price $100/month. 14-day free trial. Additional charges may apply.

Launch date: May, 2017

Marsello: Loyalty, Email & SMS summary.

Increase revenue from customers with a loyalty and marketing platform that works in-store and online Build profitable customer relationships with Marsello’s smart loyalty and marketing tools. Capture visitors’ details with pop-up forms and get your customer-base shopping with automated email and SMS campaigns. And then keep them coming back for more with a customizable loyalty program and rewards. Marsello is purpose-built to help you nurture customers and drive sales throughout the entire customer journey, in-store and online. Start growing your store today.

Marsello: Loyalty, Email & SMS features.
  • Grow repeat sales and average order size with a customizable loyalty program
  • Sell to your customer-base with personalized email and SMS campaigns
  • Automate marketing workflows based on your customers’ shopping behavior
  • Connect your online store and POS for omnichannel marketing and sales tracking
  • Schedule and publish social media posts—and measure the impact on sales
Best reviews:
Rating:
Date: November 15, 2022
Author: Total Nutrition Syosset
Marsello is great and really helped us out a lot! We got so many of our customers back after time away! Show more
Rating:
Date: November 29, 2022
Author: Corbin Rd
Great help! Very quick and efficient. Really enjoy working with John and the other friendly staff from the support team. Show more
Rating:
Date: December 19, 2022
Author: LUCYNINA
Great Service and friendly program, I highly recommended and I hope I am able to learn all faster enough Show more
Rating:
Date: December 15, 2022
Author: Tea Total
Marsello's service is amazing in particular Rohelle Treymane, she is so efficient and helpful with outstanding follow up emails. Her service couldn't be better! Everyone is very helpful, product is great and they actually develop many of our suggestions! Keep it up! Show more
Rating:
Date: December 13, 2022
Author: Magenta Shop Slovakia
We love the loyalty program at Marsello. In any case the customer service is helpful and very quick. They are very professional! Hopefully they will not stop at developing and will continue at their great job! Congrats! Show more

Worst reviews:
Rating:
Date: January 24, 2021
Author: Transfers Plus
I am a US customer and am speaking from that point of view. I know this platform is not based out of the US and may differ for other countries. Customer services takes 2-7 days for a response when you have an issue. I'm currently being charged for test message credits that aren't delivering and have been waiting 6 days for them to give me any time of follow up. We've had issues since we started using this platform, but in the beginning they were a little more responsive to offer support. I strong recommend AGAINST using this platform. Show more
Rating:
Date: January 24, 2021
Author: Arova Kitchens & Bathrooms
okay app, too expensive when you have multiple POS locations and bigger contact list. the estimator indicates somewhere around $250 per month, we've end up being charged for $429. We had to pause the app last month and you know what, the bill just kept coming even though you are not using anything. Show more
Rating:
Date: June 07, 2021
Author: Mountain Madness Soap Co.
Revised 5 star review to 1 star. I do not know what has happened with Marsello and am honestly dismayed by our recent experience with them. We have been a customer for 3 years and have had a good relationship with them, have been beta testers, and have even been a success story for their marketing department. Yesterday I needed to do some manual account maintenance and discovered that we were locked out of the admin interface because we had exceeded 10,000 customers. In addition, the customer facing rewards interface was no longer working on our web site. We were apparently on some grandfathered plan at $59/month and they randomly decided to do away with that and wanted us to switch to their new "pro" plan based on number of customers. Sure, no problem UNTIL they said our pricing would go from $59 to $559 PER MONTH. An 800% price increase and the hobbling of our installed (and paid for) software is absolutely inexcusable. At this point we were essentially being held hostage until we paid. After getting the same "I know this is a bit of a shock" circular run-around from the support chat person, I asked them to have someone contact me ASAP. Well, I have not heard back from anyone at Marsello and we have customers emailing, calling and messaging about their rewards account. So, today we made the decision to simply dump them and switch to a different rewards application. On the plus side, Marsello made it easy for me to export our customer data along with point balances and I was able to import that into a different reward app that I had up and running in a few hours. Marsello has seemingly gotten too big for their britches. When we first signed up, it was just a loyalty program and did a good job at it. Then, over time, they made it into a customer relationship management software and email and SMS marketing software. Some of their automations are good, such as abandoned cart emails, but for the most part we continued to use it only for loyalty purposes since we have other applications that handle those aspects of our business. Bottom-line: growing eCommerce businesses, watch out for the bait and switch. Despite their response here indicating that there was a resolution, there was not one. Show more
Rating:
Date: March 31, 2022
Author: Titania Creations
I have used Marsello for a number of years more or less from the beginning to give my customers loyalty points. I have found this morning I have been locked out of my account WITHOUT WARNING and now need to upgrade to a paid plan which is coming in at a cost of $279 a MONTH. No way am I paying that, my small business cannot afford this. I cannot even access my account to view my customers and how many points they have. So basically being held HOSTAGE, very poor customer service. AVOID!!! IN RESPONSE TO YOUR REPLY I was told by your representative that the plan I was on is no longer available, you are saying its because I have exceeded 1000 customers. I had more than 1000 customers when I installed your app so which of you is telling the truth? I have no issues with you revising your pricing plans but to go from free to $279 per month is extortionate. Even if I could afford those costs I would still have deleted the app purely because you have shown that you do not care one jot about the businesses that use your app. If you had given me notice I could have notified my customers who in turn could have redeemed their points, instead you just stopped the app from working and locked me out of the admin panel, leaving me to then have to explain to my customers what went wrong. You didn't even notify me that you had taken this action, I found out from one of customers. Thankfully for me I have a great relationship with my customers who are all very supportive and agree to me cutting ties with a company that acts in such a way. They are more concerned about me and my business and how you left me in the lurch than any reward points. In my view 1 star is too high for you I would rather have left a zero rating. AVOID AVOID AVOID!!! Show more
Rating:
Date: September 02, 2022
Author: ShriandSam
very costly app with no customer support, they will always say they will contact you when they have time Show more

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