Poptin ‑ Exit & Email Pop Ups

Date: September 13, 2022

Author: Femme Beauty

I used this app to offer a discount code when signing up for email newletters - its worked perfectly

Date: September 22, 2022

Author: H°eats

This Poptin app is easy to use, easy to edits designs and apart from this this app is providing Great support when you stuck.

Date: October 01, 2022

Author: EFFECT Naturals Skincare Essentials

really simple, easy to use and customize. I'm not a coder and can appreciate EASE & SIMPLICITY; yet, it doesn't look like a cheap pop-in on the webpage and functioned right away.

Date: September 28, 2022

Author: Adelle Store

¡Excelente Plugin! hace todo lo que indica y es fácil de usar. Recomendado, pues se integra en pocos pasos.

Date: October 12, 2022

Author: melaningracebk

I use this app to help me with automated pop-ups. So far, it's been good and the customer support is awesome. I had trouble connecting to Shopify and they responded within an hour with help.

Date: March 26, 2020

Author: Claribelskincare.com

Very misleading. The app description implies that "branded" is included in the free option, and then once you're registered, branded is not included. It's the only reason why I wanted to give it a try - and now I've wasted my time! Buyers beware.

Date: June 07, 2018

Author: Foxysperk

I wish there was an option to give a zero. The Worst Customer service ever!!, The App is ok, to be frank, It requires you to install an email system to actually do the work, that means its not self sufficent! They only provide with a popup!. I mean how is that going to help??! Also Their dashboard is confusing!. They have an integrations TAB but it works hopelessly!.. IT didnt integrate mailchimp, which was actually going to do the work. SO basically I had some customers put in their email ID when the POPUP came but then they didnt get the code, cause this JUST DOESNT WORK!!.. It was rather negative for me! I had given a negative review earlier and they forced me to pull it down cause their customer team stopped responding to my queries, and even after I pulled it down, they didnt bother replying.

Date: May 03, 2021

Author: WoofPackTrails

This app pretty much sucks. It's not user friendly and it's difficult to figure out how to design the pop-up form to function exactly the way you want it to. I'm thinking it's because I have the "free version." Forget reaching out to the support team. All they do is send you a video that doesn't address the issue you're struggling with. My problem? My customers are filling out the form with their email address but never receiving the discount code once they hit "Submit." I have no idea how to correct this problem and apparently, the support team doesn't want to take the time to help. I think I'll just un-install this app and look elsewhere for a better experience.

Date: October 14, 2020

Author: zerognecklace.de

Brought our speed down from a bad 47 to a terrible 23. Have to admit though, that we did not consult them about it. Anyway, not a big fan. Edit: Due to very energetic (but friendly) efforts by popt.in to make me delete this review I checked again with IT to figure out if the problem was caused on our side and my harsh feedback was unjust. As far as we could determine, the delay was caused by jQuery libraries loaded by the app, although these were already integrated in Shopify. This decision was taken by the programmers to ensure an optimal function of the popup app, but if not fixed this can lead to these awful delays. As shop owners we had to learn the hard way, that most of the apps come at a price. You fix one thing or get a cool feature but on some end it makes something worse or even breaks a crucial function. And you will not be warned in advance. In this case Shopify flagged our bad site speed (new feature, cool!) and we digged into the potential source. This is how we found out that it was cause by the popup app. I can understand that I`m being a bit hard on these poor app developers by a crushing 1* review, but I see this as a responsibility on developers side to consider also the harming effects of their app. The popt.in team is very engaged to fix this now and this is why I gave them a second star. But still I was in a situation I didn´t want to be in in the first place.

Date: December 10, 2021

Author: WatchExtra

Terrible app, terrible owners. Problem started when I paid via paypal and they said it didn't go through, I was given a link to pay through credit card via stripe which went through. After several days of back and forth of not getting popup to work on Shopify, I requested a refund only to be told they do not even see my transaction....WHAT? First thing I did was check Paypal and saw the charge go through, I showed them screenshots and they said Paypal did not reflect it, even tho paypal charged me it didn't get to them, I also checked credit card and saw that one went through too but guess what? Even tho they confirmed payment received by granting me access to the pro plan for several days, Tom the co-founder turned around and said that payment didn't go through either. I felt like I was being pranked, called CC company and initiated a dispute, called paypal and initiated a dispute but wait it gets more interesting, Tom the co founder comes back and said they see a charge that was reversed and that this is fraud because paypal name and credit card name differs and even threatened to report me to shopify and paypal......Isn't it funny that before the dispute they couldn't find either payments but as soon as dispute opened, all of a sudden Tom no longer has amnesia and even has the nerve to call me fraudulent.....DO YOURSELVES A FAVOR STAY FAR FAR AWAY FROM THEM.....I have taken screenshots and printout of our conversations and will be presenting this to shopify to get these people off its platform!

Date: July 23, 2022

Author: A’Lei Beauty

I was excited to use this as it actually had the scratch feature that is very interactive for customers whereas other apps claim to have a scratch feature and it was just a “click” to get the code. I liked that, that’s the only reason why you got two stars besides that I did all the installation edited everything , looks really good, (editing was finnicky, having to make backgrounds transparent repeatedly to get rid of ‘wave’, very time consuming).linked to my Shopify and it’s nowhere to be found on the website and to make matters worse there’s no help, email us or contact us button anywhere to get in touch with them. I’m gonna have to delete it and re-download the app I had previously that doesn’t have the fantastic scratch option