Trackify Facebook Pixel,TikTok

Date: November 17, 2022

Author: ViSTUDIO COSMETICS

It is very important that the data is displayed correctly! And it will help you! Super support! Do not forget to write to support after installation, so that the guys check if everything is correct! It is important!

Date: November 14, 2022

Author: Shape&love

Excellent support and attention. I can recommend this to other people. Tracking is very accurate!!!

Date: November 22, 2022

Author: Rejuvael

I had an issue with my pixel connection and as soon as I got in touch with Trackify they helped solve the problem. My customer service agent was Deepanjoy and he helped me right away and did troubleshooting to ensure everything was running right. Best customer service experience so far!

Date: December 01, 2022

Author: trendly.ch

Really great support. answered quickly and efficiently and helped me super. thank you! I have no experience with the app itself.

Date: November 28, 2022

Author: ConellaAmsterdam

Ik werd supersnel geholpen! Werd gelijk uitgenodigd voor een zoomcall en het probleem was erg snel opgelost! Erg goede en vriendelijke klantenservice!

Date: November 11, 2021

Author: Croadstore

This app is trash! It never send the purchase data back to my facebook event manager. So I have wasted my budget to do all the testing. I contacted them many time and they never reply in time. When you finally get a message reply, and you send back message, you need to wait another whole day to get the second reply. The worst customer service ever!

Date: November 29, 2021

Author: Holistic Skin Care Aesthetics

The tech support is seriously lacking. So far, I'm still waiting to complete the setup. My chat support was resumed at 11:13 am this morning and I haven't heard back from my chat support person for over 30 minutes. I'm not sure if they are short staffed, but it's inconvenient on Cyber Monday, when having ads running is dependent on a pixel firing. Not sure if I'll be going past the trial with this one.

Date: February 21, 2022

Author: LNC HOME

The support team is a nightmare, you can never wait for them to reply. Every time I build a new catalog by tag but couldn't sync to the facebook catalog set.

Date: March 17, 2022

Author: Vita Selvaggia

The WORST SUPPORT EVER. I installed the app and got problems with the set-up because the guide that they have to make "all alone" is not Updated with the current version of Shopify. I asked if somebody could help me with the bot saying "replying in a few minutes". I waited almost 8 hours before getting an answer. After contacting them back, i got no answer and after 8 hours they asked me to have a call. I agree with that I was like "finally, after a day of problems i can solve it". WRONG. I scheduled the call for 1:00PM. 1° There was no invitation link and they asked to contact them on the app. 2° After writing to the support at 1:10PM they told me "i'm on another call, i'll send you the link". It was 1:20PM and got no link, i got no more times because the scheduled call was about 15 minutes from 1PM to 1:15PM. I did everything in my power to be in it. It's 1:50PM and got not answer yet! 3° The rule is simple. If you CAN'T have a call with a customer because you're with another call, DON'T leave the customer the schedule the call if you CAN'T BE THERE. IT'S A NIGHTMARE. I'm going to uninstall for sure.

Date: May 23, 2022

Author: Brota Company

I'm having a bad experience with the app. In our first contact, they told that could resolve my problem after signing on the onboarding. Until now, I haven't resolved what I needed and didn't receive my onboarding call (I scheduled the meeting and they didn't show up, without saying anything before) I'll wait for this onboarding call and if everything's okay I'll change my review. For now, promised what they can't deliver. The app looks very little flexible and adaptable to the custommer's needs.