TrackingMore ‑ Order Tracking

(4.8/5)
Below you can find TrackingMore ‑ Order Tracking Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Fulfillment apps. TrackingMore ‑ Order Tracking app was developed by TrackingMore. The rating is 4.8 based on 199 reviews. TrackingMore ‑ Order Tracking price Free plan available. 14-day free trial. Additional charges may apply.

Launch date: August, 2018

TrackingMore ‑ Order Tracking summary.
  • Automated Shipment Tracking. Get tracking info from most couriers worldwide with unmatched accuracy and speed. A place for customers to check the package status.
  • Branded Tracking Page. Setup a Tracking Page to provide a consistent brand experience for customers. Increase brand loyalty and drive more sales.
  • Keep Your Customers Updated. Keep your customers updated using customizable delivery notifications. No longer need to answer “where is my order".

TrackingMore ‑ Order Tracking features.
  • An Empowering Parcel & Order Tracking App - Efficiency & Boost Your Sales
  • Automated Parcel & Order Tracking Solution
  • Branded Tracking Page
  • Delight your customers
  • A Must-have For DTC E-commerce
  • 24/7 Live Chat Support
  • Easy to Install & Migrate
Best reviews:
Rating:
Date: October 13, 2022
Author: CUSTOMA2Z
Great ! Easy to use ! Fine Apps ! Thank you TrackingMore ! And the Dashboard is very clean and easy to use. Enjoy !
Rating:
Date: October 18, 2022
Author: Something & Nothing
We use TrackingMore to assist with external reporting. We get an automated download of our data every month which then updates all reports so we can track our delivery performance. A task that used to take a few hours a week now takes quite literally no time at all since it is fully automated, absolutely love TrackingMore and would be lost without it. I contacted support to help with one of the automations recently and they did a fantastic job in getting it resolved for us. If you need your shipping data in a clean, meaningful format to review delivery performance then this will be instrumental to you! We dont use the full functionality of TrackingMore but I know it does so much more too Shout out to Richie in support for being so helpful!
Rating:
Date: October 26, 2022
Author: Life Waterproof
I opened an incident for a mistake with an order, the response has been very fast and I am waiting for a solution. So far I am satisfied with the service.
Rating:
Date: October 25, 2022
Author: nywow o
This application is easy to use, friendly UI (newly updated version) and most importantly, their customer service is fantastic, special mention to Lea, who was very helpful in addressing my questions and issues.
Rating:
Date: November 10, 2022
Author: SoftGun
Nice app, very usefull. This allows customers to be reassured and thus reduces after-sales service.

Worst reviews:
Rating:
Date: September 15, 2021
Author: The Secure Mat
The worst customer support I've ever had in my entire life. All I want from this app was integrating it with Klaviyo, and they state that they have integrated correctly. And immediately after testing it out, nothing was working properly with Klaviyo. Tried contacting their "live" customer support and they only reply to messages after 3 days. Still nothing from them at all on this basic question about a vital feature. That's why you pay more for a better app (AfterShip).
Rating:
Date: January 25, 2022
Author: From SoKo to Tokyo
The app doesn't work with local couriers, we have many customers complaints because the status is marked as delivered when orders should have in transit status. We contacted several times app support and they did not fully helped to resolved the issue. The worst part is that we are paying for the service.
Rating:
Date: January 16, 2022
Author: EsaModa
20 lookup are to short for a free plan. but anyway, I found a better one..............................
Rating:
Date: October 21, 2022
Author: TWILLMKT
They deleted over 450+ tracking's in our system with no warning or explanation...... Do not use these guys as they will just delete tracking numbers from there system causing your customers to be very upset. I used them and they seriously hurt our business without any notice or care.
Rating:
Date: February 18, 2021
Author: Calça Thai
We are on the first month of a paid plan. We've found that the number of orders detected by the app does not match the store. Real-time sync is not working - it just ignores orders that should be imported. That's the main problem because the app is worthless without syncronization of orders. Customers are looking up an order and it returns no data. You cannot configure the alert emails, it just defaults to account holder. And customer service is very, very slow.. it takes several days to reply to queries and usually with no solution - they just ask for a screenshot and then silence again..

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