Gift Box | Free Gift Purchase

Date: August 09, 2022

Author: Bath Daddy

Customer service is amazing. I worked with Juan on some issues and he was extremely helpful and knowledgeable about the capabilities of the app and helped do some custom coding to make the widget appear where we wanted it.

Date: August 11, 2022

Author: Logan + Lenora

I had some trouble out of the gate getting the app to work with my theme, but the support team was able to make customizations specific for our site to get it to function.

Date: August 27, 2022

Author: ALOLA Beauty Store

Llevamos varios meses utilizando la aplicación con éxito. Hace unos días al cambiar de tema, la app comenzó a tener algunos problemas pero les escribimos y nos ayudaron rápidamente. Gracias!

Date: September 14, 2022

Author: Castle and Cubby

Simple set up and did exactly what we needed it to do - also there were a couple of things that we decided we needed to tweak and customer service were so quick and helpful in guiding us.

Date: October 09, 2022

Author: RED EYE TEK TERMINATOR

We encountered some issues with the free gift not triggering after we redesigned our website to include a quick add feature and a cart flyout instead of our traditional checkout. A member of the Digismoothie team was able to provide custom coded support and got it working within a day (and on a Saturday at that!). A very positive experience and we look forward to exploring other Digismoothie apps in the future. Well done!

Date: June 23, 2020

Author: AVID Sportswear

Terrible. The app missed 15% of the orders. We are in cleanup hell. We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders. On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.

Date: January 25, 2021

Author: RMS Beauty

This app has great potential, and is very easy to work with. However it cannot work if you have a loyalty program with your site and is limited by Shopify in terms of other discount integrations. Very unfortunate. However, the service is great - you get a response very quickly which is unlike most Shopify app partners. I wish we could have used it

Date: June 25, 2020

Author: ANOTHER_STORY

I installed the plug in and it worked pretty well at the beginning, the design is nice, flexible, and the team very helpful, answering very quickly. We had few bugs and Lucia came up with solutions. Yet one, very randomly, could not be solve from time to time during the testing phasis. the app system is having conflicts with the existing discounts options from Shopify. It will randomly bug or not bug if setting the discounts with Shopify (which allow more options, especially the display at checkout and the eligibility). We tested it many times before launching the website officially and it happened only few times so we though it would be okay. Today was the kick off of our launch campaign and the bug became impossible to control! 4 clients on different devices were kind enough to contact us to inform us that they were unable to enter the discount code given at checkout (set on shopify back end). We noticed that those 4 clients had selected a free gift (set with the gift box app). We tried again ourselves from 7 different devices, and the bug happened to 6 of us, while picking a gift, impossible to add the discount at checkout even when matching all requirements. I warmly recommend the service from the team yet cannot afford to loose both clients and time as it happened this morning. I would be happy to re-install the app as soon as the bug will be fixed.

Date: May 01, 2022

Author: Fervor Montreal

This is a great app with excellent customer service, however, there are a few issues: 1) All Paypal payments were only accepted in US$ and not in the customers local currency 2) Although there is an option to enter a regular discount code via the app pop up, most customers are used to seeing this option at checkout- when using the app this option is not available 3) Does not work with Auto discounts since the app uses draft orders