Omnisend Email Marketing & SMS

Below you can find Omnisend Email Marketing & SMS Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Grow Email List apps. Omnisend Email Marketing & SMS app was developed by Omnisend. The rating is 4.7 based on 3960 reviews. Omnisend Email Marketing & SMS price Free plan available. Additional charges may apply.

Launch date: March, 2014

Omnisend Email Marketing & SMS summary.
  • Drive sales on autopilot. Recover abandoned carts, reactivate lost customers and engage them throughout their customer journey using email, SMS, and push.
  • Get started in minutes. Increase sales, not the workload with one-click Shopify integration, email templates & pre-built automations. Easy migration from Mailchimp.
  • Combine email with SMS. Weave SMS & MMS into your campaign mix. Drive higher conversions from email + SMS automations to provide a consistent customer experience.

Omnisend Email Marketing & SMS features.
  • Sell while you sleep with pre-built workflows
  • Send stunning newsletters
  • Build your Email and SMS lists
  • Improve your targeting with robust segmentation
  • Combine email with SMS and push notifications
  • Analyze your campaigns and your customers
  • Headless Commerce Compatibility
  • 24/7 Support
  • Enjoy all features on any plan
Best reviews:
Date: September 27, 2021
Author: Robson Outdoor
Does everything I need without overcomplicating it. Easy to use and understand. In my limited experience, the best app for its purpose.
Date: October 09, 2021
Author: StayProtectCo
Applicazione utile e buona, non danneggia bensi permette di avere nuove funzionalità nello shop, consigliata!
Date: October 07, 2021
Author: Mushroom Cups International
Exceptional tool and customer support. After using Mailchimp and Klaviyo I'm confident this is the best-buy tool by far. Three different stores I manage have been making 50% of total revenue with it.
Date: October 14, 2021
Great app and have been using it for almost 2 years. Needed some help to get certain forms to work with my website but overall no complains so far.
Date: October 12, 2021
Author: AllTheThingsUNeed97

Worst reviews:
Date: September 14, 2021
Author: GitHub
I've been doing email marketing for over a decade and have used a variety of platforms. Omnisend will without question be the most frustrating and difficult platform of any that I have used. I cannot under any circumstance recommend this app to anyone. Here's why: 1. The tech team repeatedly locked our account and asked us to have our list cleaned. Even after working with their support and having our list cleaned MULTIPLE times and creating new segments based on their exact recommendations, they still locked our sending ability and placed our account on a sender domain with low reputation that tanked our deliverability. We lost thousands of dollars on a campaign because of this. 2. The UI is glitchy and trying to upload custom HTML templates is difficult. The custom templates location is found under settings (which I've never seen before). The UI to do also sanitizes your code so certain best practices can't be used because the UI will not allow you to insert certain things, like a header or MSO specific html. This was frustrating because we could not get our emails to work properly on some platforms. We even began to encounter an error where any links in a test email could not be clicked in iOS. We had to segment our own internal emails and send campaigns to them in order to properly QA emails. 3. There is no templating language and this made QA extremely cumbersome for basic parameters. Clearly they discourage using your own HTML because adding a custom template was in a difficult to find location. After adding your own template, selecting it during campaign creation would glitch out and not let you proceed to the next step. 4. Tech support was, in general, very difficult to work with. We often felt the answers we received were unsatisfactory, given how much we paid as customers of the app. We went through the same issues over and over and over again, even after following the exact steps that tech support gave us to rectify a situation. Because of these issues we have removed Omnisend and went with a competitor.
Date: September 21, 2021
Author: Vintoz
Used to be great, but not any more. Support wasted so much time, not aware of how their own product works. Very frustrating. Be careful, campaign drafts that you have set up might just break and have to be rebuilt from scratch. Also Omnisend does not offer tech support any more.
Date: September 28, 2021
Author: NAYA
Cannot even get their own Reactivation Automated Reactivation Campaigns going. Two months and still not anywhere nearer getting this resolved....I cannot really recommend them and would actually move to Klaviyo.
Date: October 14, 2021
Author: Ensy
Worst customer support, they have a glitch in their system preventing us from reverifying any domain, it mentions the domain exists already. No customer support is present, no follow-ups are done. I have informed them about the issue over a week ago. DO NOT RECOMMEND! STAY AWAY
Date: October 13, 2021
Author: PECRON
This APP is like a scam! It provides online support for the first few days when I install this app, but this function has disappeared suddenly and no way I can find it now. I paid the basic plan $30 which is apparently higher than what it is advertised here $19. Now the money has been taken from my account but it still shows I'm in the FREE plan. When I click upgrade my plan it directs me to a page that I can see the subscription fee of $40 for the basic plan!!! This is definately unethical

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