MultiChannel Sales Manager

Date: January 20, 2021

Author: Obsessed Merch

Absolutely Fantastic service! I have been using Channel Unity to integrate my POD and Physical Stock products to many different Etsy, eBay and Amazon channels for just over a year now and it has been great! I always receive prompt and detailed customer support along the way without any delay from Poppy and Emmet and they are always patient and informative with any questions I have now and again. Once you get your head around how the system manipulates data with the additional use of Meta Fields and their awesome 'Tag Product fields' feature you can start filling all the gaps for each marketplace giving you a serious advantage over other integration systems that only offer you options to fill the main sections. And usually if there are other options available you need to fill them in manually one by one. Channel unity gives you all the marketplace fields you need to make data rich product listings on all channels and with the use of the 'Tag product fields' feature you can build a tag to relate to data you need to be on a certain field in a marketplace and then add the tag in bulk to all the relevant Shopify listings within the Shopify bulk editor. This truly is a powerhouse system that is rock solid. It has never missed an order for me yet either, which is so important when you have multiple channels running. Keep up the great work guys!

Date: August 15, 2018

Author: Coolamulets

Matt at Channel Unity is professional and knows exactly what to do even with complicated tasks. I had great experience with this company and very satisfied with the results, I am now a monthly subscriber and appreciate the service, Thank You, Respectfully, Inna Gaker

Date: August 07, 2018

Author: Tactical Gear Distributors

Their service and follow up is stellar. The customer care was quick & personal, any issues were resolved immediately. We highly recommend ChannelUnity for your store. We have had great success with our 3rd party marketplaces thanks to them!

Date: June 28, 2018

Author: Spences Menswear

The support team here are some of the best I've ever worked with. Shout out to Matt and Phil especially, who have been on hand and answered all of my queries almost instantly. The software itself has been excellent so far. Easy to use and meets our exact business needs. Thanks guys!

Date: November 17, 2017

Author: Bigigloo Co Uk

I would go as far as saying this app has fundamentally changed our business, our level of orders and our long term prospects. I must have trialled 10 different bits of software, wasted days and days of my time and completely wrecked my inventory. What I wanted to do seemed fairly simple to me. I wanted to link to ebay.co.uk (which we were already linked to through Inkfrog), amazon.co.uk and etsy.com. I wanted the software to create listings from my Shopify listings, keep stock pricing etc up to date, then ideally import any orders back into Shopify. All the other products we looked at either didn't support all the channels we neededs, had terrible support, were incredibly, eye-wateringly expensive, were too US-centric or simply appeared not to work. We are relatively small and trying to grow as fast as possible which can't make us all that unusual. I mention this because there seems to be an assumption amongst most providers of this type of solution that just because you want to sell across channels, you must be taking hundreds of thousands of pounds/dollars/euros per month. Are we really the only Shopify user who really wants to get to that stage and sees multi-channel as a key way of getting there? Anyway, we finally found ChannelUnity and the first couple of weeks were hard. What I learnt from trying other systems is that going multi-channel just is difficult. Amazon in particular are hugely fussy about the information needed to successfully list meaning that you will need to add extra "metafields" to Shopify with certain information like product material (depending on item), bullet points, search terms etc. The support from CU was great during this period and continues to be. They are there 7 days a week and have always responded to online chats within a minute or two. They even made a small change to their coding because I wanted to use Shopify "product types" to indicate the category for the channels and this was done in a few days. After these couple of weeks of work and learning, I came to the point where I feel completely on top of the system and it doesn't miss a beat. Three pieces of advice: 1) I'll repeat that getting channels syncing is hard and is going to be a massive learning curve for even the relatively technical. This is far harder than just setting up Shopify. Sadly, without paying a fortune for someone to do it for you, there doesn't seem to be a way around this. CU will certainly, in my experience give you all the help they can. 2) Treat yourself to the £50 plan with online chat included. The guys are great and because of point 1 above, you're probably going to need them from time to time. 3) You will need to add extra metafields to Shopify to get Amazon working. I'm using an app called Superfields from the App Store which is perfect for this job.

Date: June 26, 2018

Author: Antiquegarden

I spoke with them at length explaining my business and they assured me that this program would work with my many requirements and complexity of my business. After a month of trying to get it to work and numerous issues they told me that it wasn't worth their time to get the kinks worked out because they wouldn't make enough money off of me and wanted me to pay them a fee of $500 to $1500 and at that point they would then make the software work the way it should! Are you kidding me!!!???

Date: September 08, 2015

Author: G Boards

Has taken over a day to upload 1 product with 8 variants to one sales channel. System is very buggy, doesn't tell you what's wrong with upload, have to speak to customer advisor every time. Also, more alarmingly they will charge you 1% not for listings uploaded with their App, but for ALL listings already on ALL the sales channels. For us this is a deal breaker as ChannelUnity have nothing to do with those listings and are not needed to manage any of those existing listings.

Date: April 27, 2016

Author: Moonfirecharms

Not user-friendly, had a ton of issues trying to set this up from the get-go. Needs a more instructive step-by-step user set-up guide. Was e-mailing customer support back and forth for 2 weeks, jumped through all the hoops only to find that I still had to add meta-fields into my Shopify to make it work. Gave up at this point as it had already taken up too much time and resources. The only good thing going here is the Customer Support, they are patient and helpful. Now to actually improve this app, that would be even better.

Date: November 25, 2014

Author: GOD + LOVE & ETERNITY

Unfortunately i tried to simply take my products and input them into my Ebay store but the prompt/guide was not showing on the screens to assist me. It shows you prompts only at the beginning not while you are trying to actually do the task. Whats needed is "Do this Step Now" "Now Add This" The items in Shopify that were hidden also showed up so it would take you a long time inorder not to list those products. If you don't have previous knowledge of this type of app it would not be the right app for you to get. They really need to simplify it.