Extensiv Order Manager

Date: June 24, 2021

Author: 1 Top Tools

Wonderful onboarding by the Skubana team. They were thorough and comprehensive in both analyzing our pain points to determine if Skubana would even benefit us and in executing the onboarding process. Jennifer was extremely knowledgeable in answering our questions, schedule weekly onboarding calls and re-arranging the schedule around our needs. Rudy our account manager is exceptional as well with tons of experience in the industry which is helping us understand our e-commerce potential in greater detail. Overall the system is sound and does what we need it to do. The team is expanding analytics and adding new tools all the time. We look forward to a long term relationship with Skubana. Thank you! Show more

Date: March 26, 2021

Author: Kings Loot

We were using Ship Station before we found this amazing software. Skubana has taken the job of one or two people and automated it which reduced our company's stress and has made scaling easy. The implementation team was amazing, namely Brant McCarthy, who went above and beyond with solving issues unique to our workflow. Many issues that he helped with weren't his responsibility, but he gladly stepped in and made this integration easy and way less stressful. This is definitely the best software company that I have had the pleasure of working with. If I have the opportunity to recommend this software, I definitely will. Thank you Skubana team!! Show more

Date: March 19, 2021

Author: Sietefoods.com

Great team and excellent support. The software is much more customizable than ShipStation and we're really benefitting from the inventory control that we were missing previously. Show more

Date: March 17, 2021

Author: KOM Cycling

Solid product and support team! It is nice to be able to auto route shopify orders to have Amazon fulfill Show more

Date: March 01, 2021

Author: Salmon Sisters

User friendly and great account support to transition from old platform. Chanels, routing tools, ease of use with our 3PL and purchasing functions have been highlights so far. Show more

Date: May 25, 2021

Author: Olsa Tools

In the sales call, we were told that we would have a warehouse management system with inventory scanning abilities, but it didn't exist. Possibly one of the worst support teams I have ever had the pleasure of speaking with. Support took forever to get back to us during the day, and when they DID get back to us, 95% of the time, our initial issue was NOT read correctly or addressed properly. Additionally, talking to support was one of the most stressful things about using their software; it is as if they do not fully read and understand our issue and want to close tickets as fast as possible. It was impossible to get responses that weren't boilerplate "copy-and-paste" templates. Inventory management discrepancies are very poorly handled. Everyday, we have fluctuating discrepancies for every single SKU. Support told me that this is "normal" and that there is no way around it. Skubana has costed us more money than it has saved us. Everyday was a new issue. Analytics modules and inventory value reports were NEVER accurate. We can't even make transfers from 3PL's/our own warehouse to Amazon's warehouses. Their forecasting model is just too simple for what we require. There is no flexibility in changing specific variables related to forecasting. For the first half of our contract, PO templates did not work as how we were told, so we had to do janky workarounds to get it to work. There is ZERO documentation for a lot of the features they have, which forced us to waste countless hours talking to support. Now that we have had a terrible experience with Skubana, we want to switch to a real ERP. After talking with them, they will not help us with this and they are forcing us to sign a one year contract and we only need their software for 3 months. Stay away from this company. Show more

Date: March 04, 2022

Author: Decor Plus Furniture

The worst company ever. Do not sign up, the worst customer service. It is a fraud. I signed up skubana for inventory management for all of my sale channels, especially for Wayfair and Overstock. I paid $4000 onboarding and $1000 monthly. They had me create an account from Cartrover for Wayfair integration and want to follow documentation to integrate Wayfair. I asked why did I pay $4000 if I was going to do all work. Then, I received an email from Cartrover and they offered me to the job for $150. Then, I realized that skubana uses third party integrations for inventory sync and all they do sending you documentation to do the job and they call it training and they charge $4000-$5000. I requested refund for $4000 and they refused it. I requested the cancellation but they refused it again and threatened me to refer collection agency if I do not pay monthly $1000. They charged me $6000 and I never used skubana even once. The only thing they care is to get your money and do nothing else. They do not cancel your account, they never refund your payment if you have any issue. Stay away from skubana and look for another option. Show more