Webgility QB Desktop Sync

Date: February 01, 2022

Author: My-Happy Feet - The Original Foot Alignment Socks

This app has been a lifesaver for me. There is no way I could possibly have grown my business without the functionality that Webgility provides. Sunny has been very helpful when any issues have arrived.

Date: January 21, 2022

Author: Jenks Hatchery Inc.

Webgility has been a great asset to our business. We have used this app for several years, and it has helped us bridge the gap between Shopify and Quickbooks!

Date: January 21, 2022

Author: Protocol

Imran Sheikh was incredibly helpful with our transition of ownership with our Webgility account and the integration with Quickbooks and Shopify. He was very helpful, patient and professional. Thank you so much!

Date: December 16, 2021

Author: HPD Wheels

The Webgility app is great! Anytime we have an issue thier staff is quick to help resolve any problems we have. Aman Pachori did a very good job in helping syncing our inventory quantities between Webgility and Quickbooks.

Date: March 29, 2022

Author: Scout

Himanshu was efficient and professional, helped get tech setup and working. Great tool and better service! We got connected with Quick Books 2022 with Webgility and tested its working fine.

Date: March 01, 2021

Author: pkTURN.com

DO NOT do it. I had signed up for the Lite program for $15/month. For 12 months, they charged me $49/month. They will NOT respond to you. DO NOT use them. I would manually enter your transactions before you spend your hard earned money on this scam company.

Date: January 21, 2021

Author: Pit Viper

I would not recommend doing business with this company. Their overage charges are absurd and after cancelling 4 days before our renewal date, they charged my credit card for $11,668.00 two days later. They refuse to give the money back. They say their policy requires 7 days notice. They are unhelpful rude thieves.

Date: January 01, 2021

Author: Elephant Engraving Co

tl;dr: Software is limited to us and any tweaks need to be done by them. Data import from Shopify is not accurate, and "settlement" values in Webgility do NOT match Shopify payout amounts. Support is nice, but not really able to help. In order to get "free trial" you have to give them money and beg them to cancel or refund later if you want to. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ This app may work for some, but it is basically high pressure sales for a mediocre product. I signed up after getting a call from a representative when I had a question about functionality. During this call, I was told I would be provided a second sales channel (I have a small Etsy presence as well) at the 1 channel rate, and I was assured deep integration with Quickbooks and Shopify. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ I was also charged $150 for integration. The integration was scheduled for over a week later, and I had needs for the tool now, so I went ahead and integrated it myself. The dashboard has nearly zero controls to pull data. On top of this, when you link QuickBooks Online, the GL numbers are NOT shows, only random other numbers (likely GUIDs inside of QBO), so you have to manually type in the account name, even non-descriptive ones. When integrating Shopify, there is a date/time selector with time zone for the cutoff of incoming transactions. This is ONLY respected for sales transactions but is NOT respected for refunds or payouts/settlements. This is a MAJOR flaw, and their technical support could not tell me why (they think this is not an issue). ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Time zone is set for the app and each sales channel. However, when setting the time zone in webgility portal, it does NOT default that time zone for new connections. This is also a problem. On first import for Shopify, the timezone, although selected properly, reverted to GST and imported more improper transactions. Support is somewhat responsive but not helpful. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ I wrote in for support and 5 hours later was told to call in next morning for the resolution. I called in, there was no record, and I had to start over. That person had to fill out a ticket to someone else, and they still didn't know what the bugs were or how to fix this. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Lastly, I talked to my "success manager" or something, and told them I wanted to cancel and refund. They tried to convince me to stay, and I was very clear that I wanted a refund and I would try again later when I have more time. He, Shoeb, said he would request a cancellation. The next day, I didn't receive any response and I called him and told him he needed to cancel. He stated he would request it (which he said he did the day before) but when I told him he needed to cancel and issue a refund or I would issue a chargeback, he was magically able to cancel my subscription right away. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ I still have not seen a refund and will be issuing a chargeback on 29DEC if I don't see it.

Date: December 22, 2020

Author: Le Monde De La Marionnette

Not Working for FRANCE, it should be written in the description : Ecommerce Sync by Webgility isn’t available in your country Unfortunately, the app you’ve selected isn’t available for use in your country. Try contacting the app publisher for more information, or select a different app to use in QuickBooks. We’re sorry for the inconvenience.

Date: November 19, 2020

Author: LUX USA

I signed up for a trial account. After the trial, I made a decision to go with another service. The support team was terrible. All I wanted to close/delete my account and all the data they got from my store. The guy named Stephen was harassing me for an hour with questions. Why do you want to delete it? Can we do something else? It was a total waste of my time. They are holding on to all your data.