InXpress Shipping Rates

(3.8/5)
Below you can find InXpress Shipping Rates Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Shipping Rates - Shipping Solution apps. InXpress Shipping Rates app was developed by InXpress. The rating is 3.8 based on 51 reviews. InXpress Shipping Rates price Free.

Launch date: July, 2014

InXpress Shipping Rates features.
  • Discount Carrier Rating for US and Canada based merchants only.
Best reviews:
Rating:
Date: February 05, 2021
Author: Po Campo
InXpress provides excellent customer service and it's great to be able to offer better quality international shipping at lower rates to our customers!
Rating:
Date: February 04, 2021
Author: Worldwide Cyclery
Great integration to get awesome DHL rates that you can pass on savings to your customer. They also work well with ShipStation if you print your labels through them.
Rating:
Date: January 13, 2021
Author: Android Jones
Working with InXpress has been a great experience. They have helped with DHL rates and the company is very responsive and quick to help with any issues.
Rating:
Date: March 22, 2018
Author: Kings Pro
Great service! Made the integration process very easy.
Rating:
Date: March 06, 2018
Author: Kendras Boutique1
We love InXpress! This system definitely makes shipping our International orders with DHL much easier and faster with real time shipping rates and time. The post office kept losing our International packages, but shipping with DHL is awesome. Thank you for all your help Drew! I definitely recommend InXpress to anyone looking for a great reliable delivery for their International orders.

Worst reviews:
Rating:
Date: April 06, 2021
Author: Ad Crucem
I've only had this app for a few days, so maybe things will change, but so far the pricing is 30% higher than UPS on Stamps.com, and the system is more onerous to use.
Rating:
Date: September 24, 2020
Author: Cognative MTB®
STAY AWAY. I was very reluctant to add this service. They promised lower DHL rates but the reviews said otherwise. I chose to believe my salesperson, Manva, and I had the exact same thing happen. The app would show lower rates to our customers at checkout and then Inxpress would bill us significantly more. And guess what.... they were are all over me to install and set this app up. After we starting having issues... nothing but crickets! STAY AWAY, terrible customer service and dishonest business practices!
Rating:
Date: January 21, 2020
Author: Chicago Electronic Distributors
I recently discovered that our DHL rates direct from Shopify and Shipstation were actually cheaper than InXpress. When I called to cancel my InXpress account, the rep asked me to send in some example shipments. Knowing this dude had done nothing on our behalf for the past 4 years, I kindly declined and asked him to close the account. He was extremely rude and refused to close the account, saying he "had to ask DHL". I ended up having to call InXpress corporate to complain. Bottom line, if you like dealing with huckster salespeople, InXpress is the company for you. If you prefer having no BS in you life, just use the Shopify rates.
Rating:
Date: December 18, 2019
Author: Koeppel Design
I have been a customer with InXpress since 2016. When the app update was introduced this year, everything started to go downhill. This year the app has been inconsistently returning rates to my customers that were $10-20 cheaper than the actual label purchase price. Before my holiday season started, I reached out in September of 2019 to troubleshoot the issues- and for 3 months I have had more headaches and problems with this app than any other service or app I have ever used. Customer service has been sloppy, slow, and honestly downright harmful to my business. Corbin and Howard asked for access to my shopify store to check the backend of the app and Shopify settings to make sure it was reinstalled properly after they reinstalled the app in early December. I have a record of 3 logged visits from them, where someone with InXpress logins altered all International UPS rates, so my international customers were not seeing any of the lower rates offered by UPS. They also forgot to turn the DHL app back on, so for 5 days during my busiest period, international customers were not seeing any international rates at checkout. I spent about an hour chatting with the helpful support folks at Shopify who were able to pinpoint the problem as being an issue with InXpress, and also let me know my UPS rates had been altered. While InXpress was down, I turned on Shopify DHL rates to make them available to my customers. Corbin, or someone on the tech end with access turned off all my Shopify DHL rates without my permission, when I alerted them to the problem of their app not returning rates. This has been such a shocking experience that InXpress would tamper with any shipping rates in my shop, let alone competitors rates without my permission is inexcusable. DHL has been great for my business and my international customers love the service, but InXpress is not honest, transparent or reliable at all.
Rating:
Date: October 21, 2019
Author: Prince of Scots
Check the Recent Reviews and not the Overall Review Score for current capabilities. Very disappointing and a waste of time. After months of working with InXpress relationship turned out to be a big dude. The goal was to grow our international business with promises of great savings. The actual DHL Shipping Cost were 33% to 50% higher impacting customer experiences and was disruptive to our business. The sales staff was very aggressive to provide logistic service where cargo shipments were considered. InXpress was an option for cargo shipping solution with UK contact and shipping was even worse. First we worked on air cost of small bulk shipments which seemed to go well until boxes began arriving mangled. Bulk shipments were even worse where boxes were missing and damaged with missing units which took months to get reimbursed for lost shipments. The straw that broke the camels back came when freight was passed off to freight forwarder where the UK and US office refused to work together and clear the goods, shipped the goods to Chicago when our warehouse is outside of Pittsburgh and added $1000+ to shipment cost. The US office claimed they did not work with accounts which were not regular accounts where the UK office claimed this was a regular account but regular accounts might be different by franchise. WHAT? The response is not reflective of a global logistics provider. We reached out to the company to speak to CEO or Senior Executive and were told by our contact person she was his daughter and it is what it is..... InXpress is not a wise choice for e-commerce or any shipping solution. Inefficient from start to finish!

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