InXpress Shipping Rates

Date: February 05, 2021

Author: Po Campo

InXpress provides excellent customer service and it's great to be able to offer better quality international shipping at lower rates to our customers! Show more

Date: February 04, 2021

Author: Worldwide Cyclery

Great integration to get awesome DHL rates that you can pass on savings to your customer. They also work well with ShipStation if you print your labels through them. Show more

Date: January 13, 2021

Author: Android Jones

Working with InXpress has been a great experience. They have helped with DHL rates and the company is very responsive and quick to help with any issues. Show more

Date: March 22, 2018

Author: Kings Pro

Great service! Made the integration process very easy. Show more

Date: March 06, 2018

Author: Kendras Boutique1

We love InXpress! This system definitely makes shipping our International orders with DHL much easier and faster with real time shipping rates and time. The post office kept losing our International packages, but shipping with DHL is awesome. Thank you for all your help Drew! I definitely recommend InXpress to anyone looking for a great reliable delivery for their International orders. Show more

Date: April 06, 2021

Author: Ad Crucem

I've only had this app for a few days, so maybe things will change, but so far the pricing is 30% higher than UPS on Stamps.com, and the system is more onerous to use. Show more

Date: September 24, 2020

Author: Cognative MTB®

STAY AWAY. I was very reluctant to add this service. They promised lower DHL rates but the reviews said otherwise. I chose to believe my salesperson, Manva, and I had the exact same thing happen. The app would show lower rates to our customers at checkout and then Inxpress would bill us significantly more. And guess what.... they were are all over me to install and set this app up. After we starting having issues... nothing but crickets! STAY AWAY, terrible customer service and dishonest business practices! Show more

Date: January 21, 2020

Author: Chicago Electronic Distributors

I recently discovered that our DHL rates direct from Shopify and Shipstation were actually cheaper than InXpress. When I called to cancel my InXpress account, the rep asked me to send in some example shipments. Knowing this dude had done nothing on our behalf for the past 4 years, I kindly declined and asked him to close the account. He was extremely rude and refused to close the account, saying he "had to ask DHL". I ended up having to call InXpress corporate to complain. Bottom line, if you like dealing with huckster salespeople, InXpress is the company for you. If you prefer having no BS in you life, just use the Shopify rates. Show more

Date: December 18, 2019

Author: Koeppel Design

I have been a customer with InXpress since 2016. When the app update was introduced this year, everything started to go downhill. This year the app has been inconsistently returning rates to my customers that were $10-20 cheaper than the actual label purchase price. Before my holiday season started, I reached out in September of 2019 to troubleshoot the issues- and for 3 months I have had more headaches and problems with this app than any other service or app I have ever used. Customer service has been sloppy, slow, and honestly downright harmful to my business. Corbin and Howard asked for access to my shopify store to check the backend of the app and Shopify settings to make sure it was reinstalled properly after they reinstalled the app in early December. I have a record of 3 logged visits from them, where someone with InXpress logins altered all International UPS rates, so my international customers were not seeing any of the lower rates offered by UPS. They also forgot to turn the DHL app back on, so for 5 days during my busiest period, international customers were not seeing any international rates at checkout. I spent about an hour chatting with the helpful support folks at Shopify who were able to pinpoint the problem as being an issue with InXpress, and also let me know my UPS rates had been altered. While InXpress was down, I turned on Shopify DHL rates to make them available to my customers. Corbin, or someone on the tech end with access turned off all my Shopify DHL rates without my permission, when I alerted them to the problem of their app not returning rates. This has been such a shocking experience that InXpress would tamper with any shipping rates in my shop, let alone competitors rates without my permission is inexcusable. DHL has been great for my business and my international customers love the service, but InXpress is not honest, transparent or reliable at all. Show more

Date: March 23, 2022

Author: More Freakin Power

Don't waste your time, terrible customer service. They will over promise and under deliver. They couldn't even come close to my Shopify shipping costs. Not to mention you have to use their software to create the labels, it's time-consuming, costs more than Shopify, and works when it wants to. On top of that, top management likes to blame their issues on other people, never taking accountability. Don't waste your time or energy on this place. Show more