AfterShip Shipping + Labels

Date: November 03, 2021

Author: 927th Street

I wasn't ready to purchase anything but got charged $20. The customer service was so helpful in making sure I got a refund.

Date: November 10, 2021

Author: DainobuNYC

easy to setting up. and It really nice support team. They response very first. I really appreciate it.

Date: November 30, 2021

Author: Birthday Outfits

I love this app, easy to use, has very good functionalities, has the best shipping rates, and has great support 24 hours super fast. I been using since a create my shop and never had problem with it

Date: January 30, 2022

Author: Likely Tale

I haven't been using the app long, but support has always been quick to respond and get me sorted out through the chat. It's generally easy to use (as long as you know your shipping terms) and I love that it's built using the same visual front end as shopify - makes it feel more natural to use. I've connected the app to my UPS account and it's been saving me a ton of time.

Date: December 28, 2021

Author: HUEGIRLSZ

Samad was very helpful, there can be a lot of changes to make it a little better but I am satisfied thank you.

Date: July 13, 2021

Author: HERC'S Nutrition Canada

This app sucks. Its incomplete. You have to manually add product dimensions each order? It was promising.. but what happens if you have 100 orders an hour.. you have to set one default fallback dimension and weight and have that auto applied to each order? cmon man. even basic cheaper apps have that option. Until they come up with an export/import feature.. they shouldnt be on here for anything other than very small shops

Date: June 11, 2021

Author: Dirty Jane

This is the worst support I've ever experienced. I added this app a month ago to connect my Canada Post account to Shopify and every time I try and create a label I get an error. I've reached out to support every second day and EVERY single one of them said, "give me 6-12 hrs and I promise I will help you". Guess what? None of them did. Deleting the app and moving on as they clearly do not care about helping find and fix the issue.

Date: August 26, 2021

Author: IZ Adaptive

This was some of the worst customer service I have ever experienced. The app failed to provide a label at one point because the line item had no cost - it was an item we had gifted to a customer by discounting it 100% and needed to return it back to us, and were trying to issue a label using Automizely's Postmen and Returns Centre apps. The app said there was an error because the line item "could not be valued at zero". I reached out to the support email, as per their instructions, and they told me they would look into it. The company Automizely, who makes this app, has very fast response times to issues initially, but their customer service reps very rarely have an answer to the questions being asked. They initially respond quickly and then inform me that they will get back to me "shortly", "soon", "as soon as possible", or that they are "escalating it to another team" and then don't actually provide a solution. It has now been over one week that I have been waiting for a simple return shipping label in a day and age that customers expect fast service. Our customer has been waiting patiently for a return label, and naturally I will have to go and find another service to get the label, because this company is absolutely useless when it comes to solutions being provided. I have asked multiple times even for a rough ETA - is it one day? One week? One month? And they ignore the question. They ignore, or fail to understand most questions, and it is hands down the worst customer service I have seen from any of the apps in the Shopify store. They have failed to actually provide me with a solution, and I have literally wasted hours in chats with them trying to get very simple answers out of them, and they can't do it. Being quick to respond is useless if you never provide a solution. That is exactly what Automizely is like.

Date: December 07, 2021

Author: Hot Rod fuel hose by One Guy Garage

App looks like it has promise but is missing basic features - Can't split orders for example which means if customers buy items that are too large for one box you can't use the app, items that ship from multiple locations are also off the list.

Date: December 10, 2021

Author: Evolve Fit Wear

Support is terrible. They are online all the time (which is nice) but never able to actually help. They just "raise tickets" and no one resolves anything. Wondering if Im just speaking to a bot...