Better Shipping

Date: August 01, 2022

Author: Classic-Dressage.USA

Simple, it just works as it should, is very flexible and the support is second to none. Highly recommended as a third party shipping solution. Show more

Date: July 16, 2022

Author: Biohax Organics

Even though I'm in Australia, the service is still "same day" when it comes to online help which is really important when you're running a business. Freight is more expensive than ever and ensuring you have the correct charges on the backend could mean the difference between making margin or losing margin. I'm constantly refining my site for local, regional, state and Australia-wide so it's important to have prompt, accurate help - great job team and I would highly recommend this app! Show more

Date: June 24, 2022

Author: Airdog USA

Very useful App, with the Tiered Shipping Setup function, we can set different shipping rate based on order quantity. Peter is very helpful and solved my issue quickly. Show more

Date: August 11, 2022

Author: Campervan HQ

Excellent app: simple to use, and very responsive support. The combination of rules and per-product flat rates meets our needs better than any other shipping app we've tried. Show more

Date: October 06, 2022

Author: Bosque

App works great for excluding specific shipping zones for our business as well as having an array of options and possible combinations to tailor shipping rates to your business' needs. What really stands out though is the fantastic support given by the Better Shipping team. Peter and Andrew both responded to our questions very promptly and were quickly able to help us out with the customisations we wanted to make. Show more

Date: March 12, 2020

Author: Skin Glow

awful, even though I uninstalled the app I Am still being charged and there is nowhere I can find to contact customer service. horrible experience. Can somone please contact me Show more

Date: June 26, 2019

Author: Univent Catering & Cleaning Supplies Limited

TERRIBLE app no support AT ALL from the support team. Its ever worked properly actually cost us money applying the wrong shipping prices to different areas. Show more

Date: April 10, 2019

Author: RockItPoole

Only use this app if you have real time carrier shipping feature already on your site ! I Spent hours setting this app up only to find out I have to have another app installed at a cost of $20 per moth to make it work. This is stated in the apps details BUT only at the bottom of all the information, I recommend this should be placed in a prominent more visible position I like the app it is easy to use but annoyed that I have had to pay another $20 per month to make it work Really annoyed wasted many hours setting up BEWARE check first Show more

Date: March 30, 2019

Author: upcyclecomputerwerks

Such garbage. Completely unintuitive. super difficult to use. For what they charge, they should at least have a quality product. This is a feature that should just be a part of shopify, not doled out to a crummy app developer who will gouge your store for the simple ability to adjust box sizes for your items pre shipping. At least thats what i assumed it does- there is no evidence of it doing anything at all. I've now deleted it and am moving on to the next one which also hopefully doesn't suck. EDIT: I have removed the part where I said the support staff was unreachable. Turns out they are super reachable. I have now requested in writing directly to "Jess" 4 times in a row to stop contacting me and they absolutely refuse. This is past the point of being professional. Please avoid this company at all costs. I just want to be left alone and i don't want to be bullied into altering my honest experience by this company. They are literally contacting me to alter this review because they don't want their rating to go down. Holy unprofessional, batman. This is something no ethical business would ever dream to do. Ever. I sincerely hope they stop emailing me. Second Edit due to Dev Response: I didn't feel that you were contacting me "too often". I literally asked you to stop contacting me over 4 straight emails. You chose to ignore that and to continue to harass me. There is no way to misconstrue "please stop contacting me" as anything else. Yet you continued for several more emails as I continued to beg you to stop. This is not the sort of behavior I could ever consider acceptable. At this point every shopify store owner should know exactly how bad this app is and how the devs refuse to listen in the slightest to their customers. Everyone on shopify should avoid this app like the plague and find something (anything) better. Show more

Date: April 19, 2022

Author: Mead Johnson Nutrition Flagship Store

It is so difficult to configure the shipping rules especially when there is no bulk upload function. We need a way to set shipping charge for each KG, but have to create 30 rows to manually input the charges. Why is there no upload function from excel to the Better shipping app? Show more