Recharge Subscriptions

(4.7/5)
Below you can find Recharge Subscriptions Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Subscriptions apps. Recharge Subscriptions app was developed by Recharge. The rating is 4.7 based on 1097 reviews. Recharge Subscriptions price Free plan available. Additional charges may apply.

Launch date: November, 2020

Recharge Subscriptions summary.
  • Quickly enable subscriptions. Set up your subscription program in minutes, then connect to your existing tech and the most popular payment processors.
  • Reduce churn & increase LTV. Give your shoppers more options. Create a seamless experience for shoppers to manage their subscriptions via SMS and a customer portal.
  • Measure business performance. Gain actionable insights that help you meet your customers' needs in real-time. Leverage our powerful APIs to get any job done.

Recharge Subscriptions features.
  • A SEAMLESS BUYING EXPERIENCE
  • Quickly enable subscription offers
  • Increase lifetime value & customer engagement
  • Reduce customer churn
  • Measure performance & optimize your business
  • ABOUT RECHARGE
Best reviews:
Rating:
Date: April 01, 2022
Author: Elevate + Glow
The customer service provided by Chantz was EXCEPTIONAL!!! He responded quickly in communication, was very patient with me and my numerous requests, and went above and beyond in helping me resolve the issue I had with my website. This was a seamless process and I am truly grateful for the support.
Rating:
Date: April 01, 2022
Author: Oh Goodie!
Love working with Recharge. I've always received quick and helpful responses. Shoutout to Chantz for helping me get my subscriptions back after I changed themes on Shopify.
Rating:
Date: April 01, 2022
Author: The Coffee Bean & Tea Leaf® Online Store
Recharge is a dependable subscription app for Shopify stores. Customer support including Hazel and Robert are great. You can tell Recharge is listening to feedback and working to implement solutions to issues encountered.
Rating:
Date: March 31, 2022
Author: Cobram Estate USA
I am not really happy yet at this point with our changeover to the ReCharge subscription app, but I am very happy with Matt A, ReCharge Support, with his assistance in providing me guidance to trouble shoot our issues. Thanks Matt A!!!
Rating:
Date: March 31, 2022
Author: East View Coffee Company
Recharge keeps being our choice for our coffee subscriptions -- it does the job, and customer support is Awesome!

Worst reviews:
Rating:
Date: February 14, 2022
Author: Garçon®
You're telling me that I have to set up subscription 1 product at a time? I have hundreds of products in my store. No time for that!
Rating:
Date: March 28, 2022
Author: Bearsville Soap Company
Our subscription business was previously with Bold. We transitioned to Recharge last year, largely based on the aesthetics of their customer portal - it looks slicker and we thought it would make for a better customer experience. Unfortunately, the back-end of Recharge has been a disaster for us. Our subscribers have been unable to update their payment method since DEC 27, 2021. It is now FEB 21, 2022. That's nearly two months since we've alerted Recharge to this issue, and unfortunately the problem still persists. We receive daily emails from our subscribers (who WANT to continue) but they're unable to update to their new credit card - and they have no choice but to let the subscription expire. I continue to follow up with Recharge every other day or so, and am told that they're "working on it." They've offered up a few workarounds, none of which worked. Needless to say, it's been a pain managing irritated customers (loss of time), and it has resulted in a loss in our subscription revenue (loss of money). But more importantly, it has been a such a poor experience for our most loyal, long-term, avid users. The last two months of listening to our subscribers' frustration, and watching our subscriptions decline has left us feeling unsupported and powerless, since there's still no fix. Below is just one of the endless customer emails we've received. This experience has been everything you want to avoid as a business owner - it's embarrassing and a poor reflection on everything we've been working to build. Recharge might look better, but Bold actually worked. CUSTOMER EMAIL: I have tried three separate times to access the subscription page with no luck, always a "third party access" issue. My card I used to pay for the subscription is expiring and since I can't update it I suppose I will just let you figure that I am cancelling my subscription. Thanks for the great soap that I have had and good luck. ***MARCH 28TH 2022 UPDATE*** Unbelievably, this issue still persists -- THREE MONTHS LATER. I have been passed along to six or seven different support reps. There has been no correction - nor any indication that they have even been able to identify the issue. It's been a constant flow of "our team is looking into it", "we're getting close", "we need an API key" (which has been supplied three times now) then the next rep steps in and repeats all the same responses. It is absolutely crazy that it's been three months; you'd think someone at Recharge would acknowledge this absurdity of this, and simply dedicate some time & thought to correct the issue - but it's obvious our business doesn't matter to Recharge. We'll await the next email of "we're working on it...."
Rating:
Date: March 09, 2022
Author: With Small
Very challenging when needing to update pricing or any info of current customers. Have emailed their support team a number of times and our pricing still hasn't been updated as we're unable to do this ourselves.
Rating:
Date: March 05, 2022
Author: Te Gek Eten
Such a bad app, you can't add 2 types of discounts, you can't set dates and times, you can't see orders on colander. This app doesn't fit to any merchant with subscription model that in the end a delivery person comes with the delivery to the customer
Rating:
Date: March 02, 2022
Author: sirwaggingtons
Worst customer support and it's like their job is to make people want to stop using ReCharge. Jon B said he would help and that he cared about my issue but he did nothing to resolve it. It's been 3 days. I'm paying thousands of dollars a year to ReCharge and no one from their team is helping. Customers update their credit cards but ReCharge doesn't update it on their end to use the new credit card. Disappointed. I hope you tell Jon B to improve his customer service

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