Tidio ‑ Live Chat & Chatbots

(4.8/5)
Below you can find Tidio ‑ Live Chat & Chatbots Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Customer support apps. Tidio ‑ Live Chat & Chatbots app was developed by TIDIO LLC. The rating is 4.8 based on 1530 reviews. Tidio ‑ Live Chat & Chatbots price Free plan available. Additional charges may apply.

Launch date: July, 2014

Tidio ‑ Live Chat & Chatbots summary.
  • Respond on Chat and Messenger. Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our free mobile app as well.
  • Enable Bots and increase sales. Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behaviour. Automatically!
  • Set up in less than 30 seconds. Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!

Tidio ‑ Live Chat & Chatbots features.
  • Tidio is a popular customer service platform for Shopify, making merchants all around the globe more efficient.
  • What can you do/achieve with Tidio?
  • Use the Live Chat to reply to your customers instantly and increase sales.
  • Take care of your customers 24/7 with AI and chatbots.
  • Use proven e-commerce tactics to increase your sales.
  • A modern widget design that suits any website.
  • Tidio is loved by its active users for:
Best reviews:
Rating:
Date: September 22, 2022
Author: busywood.com
Great sevice! Helphul application for the Shopify! Mike from the support service- the best! Eaily to communicate with tour customers!
Rating:
Date: September 20, 2022
Author: 24-Fitness.de
great app, great performance. amazing customer support ! etc........................................................
Rating:
Date: September 20, 2022
Author: ROBERTA
Works really well, customer service is quite attentive and helpful. We most defintely recommended. Easy to set up and customize
Rating:
Date: September 20, 2022
Author: One Futureworld
This app is crucial for us to engage customers on our website. It is easy to setup and the chat support for this app is great. This factor is important when considering what apps to on board to your website. The support is probably as important as the feature it has.
Rating:
Date: September 19, 2022
Author: Socks in Slippers
Arturo was so kind and helpful! They helped me through setup and technical difficulties. Great customer relations, and the app works perfect in my store!

Worst reviews:
Rating:
Date: July 23, 2022
Author: EstheticsUS
Not working, only want to know your personal information email, address, phone. Also Tidio want to know same information of all your customers((
Rating:
Date: August 04, 2022
Author: NutriVita
Unfortunately app was very confusing to setup. Since i already done the the free trial couple years ago i decided to pay the full plan, almost $50 dollars /month. I wanted to start a new chat, from zero but customer support was confusing. different answers every time i talked to someone. so i decided to cancel and because the app didnt have features i needed and was confusing, so i had to cancel it. Dominika from customer support promised me that I was going to receive full refund (tried to make the app work for 5 days and no success). Its been over 2 months , sent her few emails and no response. I will have to call my credit card to get money back, unfortunately i do not recommend this app to anyone.
Rating:
Date: August 10, 2022
Author: Monument Grills
I can't find any really people for customer support anymore, when i meeting some questions what i can do just delete it, really stupid design
Rating:
Date: August 30, 2022
Author: AutoManiac.it
Have been using this app for almost an year... now suddenly the option to send products directly from the chat have been removed from the free plan. Absolutely disappointed.
Rating:
Date: September 23, 2022
Author: Coastal Gifts Inc
Update: as of 9-23-2022 I have still not received a full refund as I was told by customer support when I cancelled within an hour of install because of misleading wording in pricing plans on Shopify compared to their website. Tidio ‑ Live Chat & Chatbots $49.00 Tidio Chat Automation: 2022-09-09 - 2022-10-09 I am very disappointed in this company. I had high hopes for this app. Installed it after viewing the details and pricing on both Shopify and Tidio.com and the pricing for the higher plan was $49.00 on Shopify and $39.00 on Tidio so after reading all the details I believed the higher price and plan meant I get all the features including the bots unlimited. After upgrading since there is no trial I was charged immediately and when I figured out that I would have to add the Communicator Plan as well for $19.00 more I requested a refund after only having it for a couple of hours and all I was told is to cancel and it will automatically end at the end of the billing cycle. THATS NOT GOOD ENOUGH! This is a bad business practice of bait and switch and I can't believer they allow it on the Shopify Marketplace.

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