WhatsApp Marketing + Helpdesk

Below you can find WhatsApp Marketing + Helpdesk Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Helpdesk apps. WhatsApp Marketing + Helpdesk app was developed by DelightChat. The rating is 4.6 based on 76 reviews. WhatsApp Marketing + Helpdesk price From $49/month. 14-day free trial. Additional charges may apply.

Launch date: January, 2021

WhatsApp Marketing + Helpdesk summary.

Manage Customer Service on WhatsApp, Instagram, FB, Email, Chat. Send WhatsApp Marketing Broadcasts. DelightChat's omnichannel customer support inbox helps your team streamline customer service, improve team productivity, and become loved by your customers for your amazing service. Grow your sales by leveraging the power of WhatsApp. Run powerful WhatsApp Broadcasts, marketing automations, retention marketing campaigns using customer segments. We help you get official WhatsApp Business API access for your brand.

WhatsApp Marketing + Helpdesk features.
  • Manage customer chats from WhatsApp, Instagram, Facebook, Email & Live Chat.
  • Assign chats to team members, reply faster with templates and automations.
  • Send WhatsApp Broadcast campaigns to your customer lists and increase sales.
  • Recover Abandoned Carts, send Order Tracking link, increase Retention Marketing.
  • Get Official WhatsApp Business API access and Green Tick.
Best reviews:
Date: December 26, 2022
Author: Nakano Knives
Probably the best app we have installed so far! We have been using it for a while now and the integration with WhatsApp/Facebook really has been a game changer for our customer service needs. Support has been very responsive and helpful. An absolute steal at that price! Show more
Date: December 25, 2022
Author: AURAVE
Highly recommended one-in-all app with seamless integration with Instagram, facebook, email and WhatsApp all at one place. The support team is quite responsive. Deep integration with Shopify helps in pulling important details. Worth the price ! Must have for all online stores. Show more
Date: December 05, 2022
Author: Rasvihar • Jewellery for life
DelightChat is a must have tool if you have a Shopify store. To handle WhatsApp and all other support channels in one clean, highly automated tool is a head start. So far the support has been excellent. Highly recommend! Show more
Date: January 12, 2023
Author: minzo-jp
Great app, really has helped us streamline communication with our customers. A must have for shopify stores. The support of this app is second to none! Show more
Date: January 17, 2023
DelightChat has really great customer service. Very helpful and prompt with replies. DC has been a great app for our business ! Show more

Worst reviews:
Date: January 27, 2022
Author: stashfashionboutique
I really gave this app multiple tries wasting several days before leaving this review. It appeared to work at first but then it just quit! It has everything you could want for an all-in-one customer service app if it only worked! Customer Support has been just about non-existent and I opened many tickets. I stayed up many nights to attempt to catch your office hours. It's like looking through a window at your favorite candy only to get inside and it's just a photo. Total let down! I'm so glad I haven't launched my page yet because that would've been embarrassing! Delight, small business owners can lose so much with these types of mistakes. If you're going to offer an app of such importance, take the time to work out the bugs AND offer adequate customer service to assist. Your lack of customer service shows why your CUSTOMER SERVICE APP doesn't work. Show more
Date: September 30, 2022
Author: Safari Bags
Had an extremely poor experience working with the Delight Chat team- In their COD to Prepaid automation, ShipRocket was unable to pick up that the original order was cancelled, and we ended up sending the same product twice to some customers. On converting to Prepaid, Shopify is showing payment pending. Had to follow up several times with the team, only to get a dissatisfactory response. It's a great tool if only it worked the way it's meant to.. Show more
Date: October 02, 2022
Author: Gravgear MY
Customer service is incompetent. Sent an email with detailed information for help. Got an automated reply asking for "let me know what I can help you". Wait for another week. Still no response. Even in the initial setup process where they set up an Whatsapp group chat with a dozen of their team members inside, they will take more than 24 hours to answer your simple question. Big irony that the helpdesk app sucks at it's helpdesk service. Show more
Date: October 11, 2022
Author: Plus Curvves
Not recommended at all. Their support team is nonexistent and seems overwhelmed. Will commit all sort of deliverables and later no one from the support responds to the messages or queries. The product has many bugs as well, seems like they have launched beta product. When you ask the team to resolve the bugs, they reply that they have other priorities. Infact they asked us to remind them if they forget to respond to our queries. Funny. Anyways, there are way better solutions in the market. Thanks. Show more

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