WhatsApp Marketing + Helpdesk

(4.9/5)
Below you can find WhatsApp Marketing + Helpdesk Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Helpdesk apps. WhatsApp Marketing + Helpdesk app was developed by DelightChat. The rating is 4.9 based on 56 reviews. WhatsApp Marketing + Helpdesk price From $49/month. 14-day free trial. Additional charges may apply.

Launch date: January, 2021

WhatsApp Marketing + Helpdesk summary.
  • Omnichannel Customer Support. Manage all your customer queries from one dashboard - WhatsApp, Instagram DMs, Facebook Messenger, Email & Live Chat - on DelightChat.
  • Official WhatsApp Business API. Get an official WhatsApp Business API phone number, which can be used for support and marketing. Free Green Tick application to WhatsApp.
  • 26x ROI - WhatsApp Marketing. Send WhatsApp Broadcasts to customers using Official API. Automated Abandoned Cart Recovery, Order Confirmation, Delivery notifications.

WhatsApp Marketing + Helpdesk features.
  • DelightChat is a powerful Omnichannel Customer Support Inbox & WhatsApp Marketing Software trusted by Shopify & Shopify Plus brands
  • 1) Manage all support channels from one unified inbox
  • 2) Official WhatsApp Business API & Green Tick Badge
  • 3) WhatsApp Broadcasts & Remarketing Campaigns
  • 4) View Shopify Order Data beside tickets
  • 5) Answer repetitive questions automatically
  • 6) WhatsApp Chatbot
  • 7) Automatically assign, tag & reply to tickets
  • 8) Self-Service Widget to reduce tickets
  • 9) Analyze support performance with detailed reporting
  • 10) Mobile apps for on-the-go support
Best reviews:
Rating:
Date: June 08, 2022
Author: Ritualistic
Kudos to the team for being super prompt in solving merchant queries. The team understands the Indian ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Rating:
Date: June 06, 2022
Author: fuelofr
We run multiple brands, so we needed a solution that supports the versatility of our business. The Delightchat team was fantastic in genuinely listening to our specific needs. They even went as far as designing a solution solely for our use cases and updated their product to support more merchants. I recommend it 100% of the time for multichannel support on numerous brands. Great app.
Rating:
Date: June 01, 2022
Author: STAC Fine Jewellery
We've been using this app for the past 3 months and it turned out to be a great decision. After evaluating a variety of apps, we decided to go ahead with DelightChat and Bharat and team were an absolute delight from the get-go. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now focus on higher quality interactions with customers and truly focus on Customer Delight.
Rating:
Date: June 01, 2022
Author: Theater.xyz
Out team at Theater has been using Delightchat for the past three months and our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!
Rating:
Date: May 28, 2022
Author: Organicinn
I'm using this app for the last 3 weeks. And it's impeccable before i used some other app that was lacking too much & the customer service was really bad. But since then I used this it made my customer retention like a cakewalk & the support team is very cooperative I thanks all delight chat members who support me a lot but one thing I want to tell delight chat please it's Lil pricey but it's worth it. Specially thanks to Thejus & Baz Chordiya

Worst reviews:
Rating:
Date: January 27, 2022
Author: stashfashionboutique
I really gave this app multiple tries wasting several days before leaving this review. It appeared to work at first but then it just quit! It has everything you could want for an all-in-one customer service app if it only worked! Customer Support has been just about non-existent and I opened many tickets. I stayed up many nights to attempt to catch your office hours. It's like looking through a window at your favorite candy only to get inside and it's just a photo. Total let down! I'm so glad I haven't launched my page yet because that would've been embarrassing! Delight, small business owners can lose so much with these types of mistakes. If you're going to offer an app of such importance, take the time to work out the bugs AND offer adequate customer service to assist. Your lack of customer service shows why your CUSTOMER SERVICE APP doesn't work.

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