Helpdesk Support & FAQ‑UVdesk

(4.9/5)
Below you can find Helpdesk Support & FAQ‑UVdesk Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Helpdesk apps. Helpdesk Support & FAQ‑UVdesk app was developed by Webkul Software Pvt Ltd. The rating is 4.9 based on 19 reviews. Helpdesk Support & FAQ‑UVdesk price $36/month. 30-day free trial.

Launch date: January, 2018

Helpdesk Support & FAQ‑UVdesk summary.
  • Social media in one helpdesk. Integrate social media channels - Facebook, Twitter, Youtube, Disqus, email, etc and deliver streamline customer support from one dashboard.
  • Ecommerce & marketplaces. Support the most popular marketplaces - eBay, Amazon, etc. Utilize pre-defined templates, Reporting, Automated workflow for quick support.
  • Standard helpdesk-email & form. A Binaka (light-weighted app) attach with a custom Form helps the customer to send an instant query from the Shopify front panel itself.

Helpdesk Support & FAQ‑UVdesk features.
  • Complete Help Desk for all Shopify Merchants
  • Provide Multichannel Support
  • Connect 50+ apps
  • Reduce Response Rate Time
  • Solution for the repetitive query – Saved replies
  • Reduce customer query with the help of knowledgebase
Best reviews:
Rating:
Date: February 12, 2021
Author: Mil Genial Uruguay
Incredible support, great brought! Thank you ................... ............................. .........................................
Rating:
Date: October 01, 2020
Author: Amogue
It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System. 2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about) 3. Automated Replies to the customer queries 4. You can even write and manage the tasks from UV Desk 5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder 7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.
Rating:
Date: January 06, 2021
Author: Prime Goods
Good app we highly recommend this for those who need a ticketing system. Thank you for assisting us.
Rating:
Date: October 29, 2019
Author: Self Reliance Outfitters
A very easy to use program. Intergration of other apps are very straightforward and the step by step instructions are great. Support was very attentive to an initial installation issue I was having and got it squared away quickly.
Rating:
Date: April 22, 2019
Author: SLEEKBASKET
It is really a sophisticated app, and the customer service and relation is very fantastic and prompt The app solves many of our problem and makes the flow automated. The customer support is awesome and prompt.

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