Below you can find Zendesk Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Helpdesk apps. Zendesk app was developed by Zendesk. The rating is 3.6 based on 152 reviews. Zendesk price From $49/month. 14-day free trial. Additional charges may apply.

Launch date: March, 2013

Zendesk summary.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more. This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Zendesk features.
  • Solve customer service tickets faster with access to relevant customer data
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat in any storefront
Best reviews:
Date: March 25, 2022
Author: iminit
We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience. Show more
Date: March 24, 2022
Author: Yes.Fit
We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away. Show more
Date: March 24, 2022
Author: Fuse Lenses
Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business. Show more
Date: March 23, 2022
Author: MPOWERD Inc.
We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience. Show more
Date: March 17, 2022
Author: Etekcity • Cosori • Levoit • VeSync
We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with. Show more

Worst reviews:
Date: June 29, 2021
Author: Epic Game Tables
Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work. Show more
Date: August 27, 2021
Author: NewVaping
It is not recommended to buy and use. Customer service will not solve your actual problem, just send you their blog. Lots of confusing options and the set-up process is complicated and tedious. The fee will not be renewed when it expires. Show more
Date: September 29, 2021
Author: Tallmenshoes.com
Tried to switch billing from Yearly to Monthly and their site keeps loading then nothing happens. Contacted support before the payment due date and they never got back, just said they will CC finance department. What a joke. Now, they charge my card for yearly and said they cannot renew month to month because the contract started and we will have to wait next year? Really? We tried to update the subscription from your site before the due date but their site doesn't work. So now its our fault. Hmm. We will be looking for another app due to the worst customer support ever. Show more
Date: June 09, 2022
Author: Loja - Instituto Brasileiro de Terapias holísticas
Worst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks Show more
Date: January 26, 2023
Author: Batela
We are not happy with the support, for such an expensive app it is very complex to configure and has no support to help you set it up, not even to choose the right plan. WE ARE GOING TO ANOTHER ONE Show more

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