Zendesk

(3.6/5)
Below you can find Zendesk Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Helpdesk apps. Zendesk app was developed by Zendesk. The rating is 3.6 based on 151 reviews. Zendesk price Free to install. Additional charges may apply.

Launch date: March, 2013

Zendesk summary.
  • Lead customers to happiness. Give customers what they want—quick, easy, and personalized resolutions, through the channels of their choice.
  • Support your employees. Productive agents are happy agents. Unify customer data in a single workspace, empowering agents to deliver better customer experiences.
  • Knowledge is power. Give customers the most relevant answers and information automatically —and in context—for a faster self-service experience.

Zendesk features.
  • The best customer experiences are built with Zendesk.
Best reviews:
Rating:
Date: March 25, 2022
Author: iminit
We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience.
Rating:
Date: March 24, 2022
Author: Yes.Fit
We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away.
Rating:
Date: March 24, 2022
Author: Fuse Lenses
Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.
Rating:
Date: March 23, 2022
Author: MPOWERD Inc.
We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.
Rating:
Date: March 17, 2022
Author: Etekcity • Cosori • Levoit • VeSync
We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with.

Worst reviews:
Rating:
Date: June 29, 2021
Author: Epic Game Tables
Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work.
Rating:
Date: May 03, 2021
Author: Makai
I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing
Rating:
Date: August 27, 2021
Author: NewVaping
It is not recommended to buy and use. Customer service will not solve your actual problem, just send you their blog. Lots of confusing options and the set-up process is complicated and tedious. The fee will not be renewed when it expires.
Rating:
Date: September 29, 2021
Author: Tallmenshoes.com
Tried to switch billing from Yearly to Monthly and their site keeps loading then nothing happens. Contacted support before the payment due date and they never got back, just said they will CC finance department. What a joke. Now, they charge my card for yearly and said they cannot renew month to month because the contract started and we will have to wait next year? Really? We tried to update the subscription from your site before the due date but their site doesn't work. So now its our fault. Hmm. We will be looking for another app due to the worst customer support ever.
Rating:
Date: June 09, 2022
Author: Loja - Instituto Brasileiro de Terapias holĂ­sticas
Worst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks

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