eDesk: All‑In‑One Helpdesk

(4.8/5)
Below you can find eDesk: All‑In‑One Helpdesk Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Helpdesk apps. eDesk: All‑In‑One Helpdesk app was developed by xSellco Ltd. The rating is 4.8 based on 30 reviews. eDesk: All‑In‑One Helpdesk price From $99/month. 14-day free trial. Additional charges may apply.

Launch date: July, 2016

eDesk: All‑In‑One Helpdesk summary.
  • Centralize customer messages. All customer queries from your Shopify store, marketplaces, emails and social channels in one place, so you'll never miss a ticket again.
  • Automate tasks, reply faster. Set automation rules and let our A.I. tools analyse customer queries and automatically suggest response so you can reply in just one click.
  • Chat with buyers, drive sales. Boost sales through customer service and help web visitors, in real time, at the peak of their purchasing intent, with our Free Live Chat.

eDesk: All‑In‑One Helpdesk features.
  • The eDesk Guarantee
  • More features
Best reviews:
Rating:
Date: November 02, 2021
Author: The Magic Toy Shop
Handling customer tickets definitely becomes much quicker and easier after using edesk. It has a great support team that handles any queries quickly and resolves them for you. We are happy to use this app. Would love to have an integration option with the onbuy marketplace aswell.
Rating:
Date: September 02, 2022
Author: Shirtbox
It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!
Rating:
Date: August 29, 2022
Author: BigDeals Aintree
I have been using eDesk for over 7 years, back to when it used to go by the name of ReplyManager. It has evolved in to a highly sophisticated piece of software that sits in the cloud and handles all of your customer enquiries. The automation and system itself is second to none. I would highly reccomend.
Rating:
Date: September 15, 2022
Author: Prickle
Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.
Rating:
Date: September 22, 2022
Author: Main Street Forge
We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.

Worst reviews:
Rating:
Date: February 16, 2017
Author: Dirt Project
I've been trying to get XSellCo to provide us with a refund since January 25th after we requested to cancel our account in writing. We were billed again on Feb 6. They require you request to cancel 14 days before your next billing cycle. We were hoping they would cut us some slack as we requested 13 days prior instead of 14 but no luck after many emails back and forth. I was told that the language we used in our written request: "we're trying to cancel our account," didn't suffice. The customer service agent responsible for handling my request contradicted himself explaining his position for not issuing a refund though we hadn't used the service in weeks at least twice in our communications. Our request to have the issue escalated to a manager was ignored. Read the terms and conditions before you sign up for this service and know that you'll get NO HELP from them. Cheers.

Feel bad about your store reviews? We have a solution for you!

reputon customer reviews

Boost your store reviews

Boost your Google, Trustpilot, Yelp, and other platforms ratings. Avoid negative reviews.
FREE plan available.
embed google reviews

Embed Google reviews

Show your Google reviews on your store. Carousel, badge, list templates.
FREE 7-day trial.
reputon customer reviews

Etsy Reviews by Reputon

Google customer reviews app. Import reviews & testimonials.
FREE 7-day trial.

facebook widget embed

Embed Facebook reviews

Show your Facebook page reviews on your store. Carousel, badge, list templates.
FREE 7-day trial.

Other apps in the Helpdesk category

reputon customer reviews

Kiri ‑ Helpdesk & Helpcenter

AI powered customer support. Grow with world-class service.
reputon customer reviews

Webkul Helpdesk Support‑UVdesk

Customer support with social media & marketplace [eBay,amazon]
reputon customer reviews

Reamaze Live Chat Helpdesk CRM

Customer service, chatbot, chat support, ticketing, CRM, FAQ
reputon customer reviews

WhatsApp Marketing + Helpdesk

Customer Service CRM: WhatsApp API, IG, FB, Email, Live Chat
reputon customer reviews

Zendesk

Omnichannel customer service and engagement platform