eDesk: Live Chat & AI Helpdesk

(4.8/5)
Below you can find eDesk: Live Chat & AI Helpdesk Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Helpdesk apps. eDesk: Live Chat & AI Helpdesk app was developed by xSellco. The rating is 4.8 based on 24 reviews. eDesk: Live Chat & AI Helpdesk price From $79/month. 14-day free trial.

Launch date: June, 2016

eDesk: Live Chat & AI Helpdesk summary.
  • Support from one place. Displays all customer queries from your marketplaces and social channels in one place, so you'll never miss a query again.
  • Automate replies. Respond to customers faster with AI powered one-click responses that magically pull in order, tracking and delivery details.
  • Perfect for remote teams. With a shared in-box and auto-assign features, eDesk is exclusively built of eCommerce support teams working remotely.

eDesk: Live Chat & AI Helpdesk features.
  • The eDesk Guarantee
  • More features
Best reviews:
Rating:
Date: July 13, 2021
Author: Medi Grade
Responding to customer messages are now easier and faster thanks to eDesk. I asked for support and had Leigh help me immediately with my concern. Will definitely recommend eDesk!
Rating:
Date: July 15, 2021
Author: BargainFox.com
Leigh was very helpful and patient while solving my issue. I requested a phone call for this support and he was happy to oblige. Great guy!
Rating:
Date: August 26, 2021
Author: Toner Experte
We used Freshdesk before but eDesk has as many markets to connect as we need. Also invoice templates, connecting emails with orders, and much more. Chat available 24/7, always kind and so helpful people. A great option to propose our ideas to make it better. I recommend it to everyone!
Rating:
Date: September 27, 2021
Author: Encha
Chat support reps are very attentive and helpful! I highly recommend eDesk for startup companies as they are easy to work with.
Rating:
Date: October 05, 2021
Author: Pets Purest
Great team who provide a great service thank you. Really helpful app which makes managing customer service so much easier.

Worst reviews:
Rating:
Date: February 16, 2017
Author: Dirt Project
I've been trying to get XSellCo to provide us with a refund since January 25th after we requested to cancel our account in writing. We were billed again on Feb 6. They require you request to cancel 14 days before your next billing cycle. We were hoping they would cut us some slack as we requested 13 days prior instead of 14 but no luck after many emails back and forth. I was told that the language we used in our written request: "we're trying to cancel our account," didn't suffice. The customer service agent responsible for handling my request contradicted himself explaining his position for not issuing a refund though we hadn't used the service in weeks at least twice in our communications. Our request to have the issue escalated to a manager was ignored. Read the terms and conditions before you sign up for this service and know that you'll get NO HELP from them. Cheers.

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