eDesk: Helpdesk,Free Live Chat

(4.7/5)
Below you can find eDesk: Helpdesk,Free Live Chat Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Helpdesk apps. eDesk: Helpdesk,Free Live Chat app was developed by xSellco Ltd. The rating is 4.7 based on 26 reviews. eDesk: Helpdesk,Free Live Chat price From $69/month. 14-day free trial. Additional charges may apply.

Launch date: July, 2016

eDesk: Helpdesk,Free Live Chat summary.
  • Centralize customer messages. All customer queries from your Shopify store, marketplaces, emails and social channels in one place, so you'll never miss a ticket again.
  • Automate tasks, reply faster. Set automation rules and let our A.I. tools analyse customer queries and automatically suggest response so you can reply in just one click.
  • Chat with buyers, drive sales. Boost sales through customer service and help web visitors, in real time, at the peak of their purchasing intent, with our Free Live Chat.

eDesk: Helpdesk,Free Live Chat features.
  • The eDesk Guarantee
  • More features
Best reviews:
Rating:
Date: July 15, 2021
Author: BargainFox.com
Leigh was very helpful and patient while solving my issue. I requested a phone call for this support and he was happy to oblige. Great guy!
Rating:
Date: August 26, 2021
Author: Toner Experte
We used Freshdesk before but eDesk has as many markets to connect as we need. Also invoice templates, connecting emails with orders, and much more. Chat available 24/7, always kind and so helpful people. A great option to propose our ideas to make it better. I recommend it to everyone!
Rating:
Date: September 27, 2021
Author: Encha
Chat support reps are very attentive and helpful! I highly recommend eDesk for startup companies as they are easy to work with.
Rating:
Date: October 05, 2021
Author: Pets Purest
Great team who provide a great service thank you. Really helpful app which makes managing customer service so much easier.
Rating:
Date: November 02, 2021
Author: The Magic Toy Shop
Handling customer tickets definitely becomes much quicker and easier after using edesk. It has a great support team that handles any queries quickly and resolves them for you. We are happy to use this app. Would love to have an integration option with the onbuy marketplace aswell.

Worst reviews:
Rating:
Date: February 16, 2017
Author: Dirt Project
I've been trying to get XSellCo to provide us with a refund since January 25th after we requested to cancel our account in writing. We were billed again on Feb 6. They require you request to cancel 14 days before your next billing cycle. We were hoping they would cut us some slack as we requested 13 days prior instead of 14 but no luck after many emails back and forth. I was told that the language we used in our written request: "we're trying to cancel our account," didn't suffice. The customer service agent responsible for handling my request contradicted himself explaining his position for not issuing a refund though we hadn't used the service in weeks at least twice in our communications. Our request to have the issue escalated to a manager was ignored. Read the terms and conditions before you sign up for this service and know that you'll get NO HELP from them. Cheers.

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