eDesk: All‑In‑One Helpdesk

Below you can find eDesk: All‑In‑One Helpdesk Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Helpdesk apps. eDesk: All‑In‑One Helpdesk app was developed by xSellco Ltd. The rating is 4.8 based on 30 reviews. eDesk: All‑In‑One Helpdesk price From $89/month. 14-day free trial.

Launch date: July, 2016

eDesk: All‑In‑One Helpdesk summary.

eDesk helps brands deliver extraordinary customer service and turn support team into a growth engine eCommerce brands often face some challenges to scaling customer satisfaction as they expand their sales and support channels. Our All-In-One Helpdesk enables online retailers like you to deliver fast and accurate customer service from all your channels in one place, automate common queries and turn every customer interaction into a sale. Leverage customer intelligence to drive loyalty, repurchase, and sustainable growth, with eDesk: the All-In-One Helpdesk for E-commerce.

eDesk: All‑In‑One Helpdesk features.
  • Smart Inbox: eCommerce-focused shared inbox that auto-prioritize/group tickets.
  • Integration: consolidate orders and tickets, from 250+ channels, in one place
  • AI-powered Automations: resolve tickets on autopilot with advanced automations.
  • Insights: powerful built-in reports on products, sales and tickets.
  • Live Chat: engage with web visitors at the peak of their buying journey.
Best reviews:
Date: November 02, 2021
Author: The Magic Toy Shop
Handling customer tickets definitely becomes much quicker and easier after using edesk. It has a great support team that handles any queries quickly and resolves them for you. We are happy to use this app. Would love to have an integration option with the onbuy marketplace aswell. Show more
Date: September 02, 2022
Author: Shirtbox
It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day! Show more
Date: August 29, 2022
Author: BigDeals Aintree
I have been using eDesk for over 7 years, back to when it used to go by the name of ReplyManager. It has evolved in to a highly sophisticated piece of software that sits in the cloud and handles all of your customer enquiries. The automation and system itself is second to none. I would highly reccomend. Show more
Date: September 15, 2022
Author: Prickle
Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier. Show more
Date: September 22, 2022
Author: Main Street Forge
We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few. Show more

Worst reviews:
Date: February 16, 2017
Author: Dirt Project
I've been trying to get XSellCo to provide us with a refund since January 25th after we requested to cancel our account in writing. We were billed again on Feb 6. They require you request to cancel 14 days before your next billing cycle. We were hoping they would cut us some slack as we requested 13 days prior instead of 14 but no luck after many emails back and forth. I was told that the language we used in our written request: "we're trying to cancel our account," didn't suffice. The customer service agent responsible for handling my request contradicted himself explaining his position for not issuing a refund though we hadn't used the service in weeks at least twice in our communications. Our request to have the issue escalated to a manager was ignored. Read the terms and conditions before you sign up for this service and know that you'll get NO HELP from them. Cheers. Show more

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