Reamaze Live Chat Helpdesk CRM

Date: July 29, 2022

Author: Ling's Moment

This app is very helpful. We can manage messages from almost all channels (*Pinterest and Youtube are not supported yet) on 1 platform and see the data. And the support is great! Show more

Date: July 25, 2022

Author: FruitStand.com

We have been a user of Re:amaze for almost 3 years. It continues to WOW us as a simple yet robust customer communications platform. It is affordable, simple to set up and if you run into issues, their customer support team is very helpful. We have multiple brands with different email addresses, integrations, like Shopify, to manage orders and more. We take advantage of the built in CSAT tool as well as the reporting options. It's a great platform! Show more

Date: November 11, 2022

Author: Denman UK

We love Re:Amaze! We've been on the platform for about 2 years and our customer service has never been better! We can see every message a customer has ever sent and every order they've ever placed all from within the conversation we're having with them. We can also set-up accounts, create orders, cancel items, issue refunds and check tracking information all without leaving the conversation! The platform is incredibly intuitive and easy to use - we've added all of our teams from around the world and transformed how we engage with customers in every region. Whether it's creating a chatbot that speaks Japanese, training the AI to recognise "Where's my order" in Dutch or offering FAQ's in German, thanks to Re:Amaze we can do it all! Like all systems, Re:Amaze has its moments, but their support team is actually pretty good. They're quick to respond to and resolve issues and they have always been very open to our ideas and development requests! Show more

Date: January 02, 2023

Author: Cuffed.com.au

Such a great app, brings all of customer service into one spot. Use it with RingCentral and makes phone calls easy to handle and record, seeing all the customers details in one spot. Very happy Show more

Date: December 23, 2022

Author: Tico Coffee Roasters

We are fairly new to reamaze (using it now for a little over a month) but fell completely in love. We have been using a different CRM app but their recent pricing changes and lack of attention to small business needs (I understand large companies are valuable customers but you should not abandon your first backers) made us look for an alternative. And are wee happy to have found reamaze. It was super easy to install and get configured to our branding and needs and we have so far seen great feedback from customers on our support and for the ease of use the chat and helpdesk. We are so happy we found reamaze and made the switch. Show more

Date: April 27, 2021

Author: Pepper + Vetiver

We've been working with Re:Amaze for a few weeks now and the onboarding experience has been quite frustrating. There are a lot limitations that are not made known on their pitch which was basically a sped through, "everything is possible" pitch. For example, you cannot edit an email subject (and this is not on their roadmap) so when a customer fills out our contact form, we receive an email with the subject "New Customer Message...{date and time}" but there is no way to edit the subject to "Thank you for contacting us" or anything a bit more customer friendly. There is no real "onboarding" or help with training on the platform other than a bunch of reading and some short videos. Also questions to support are met with language and answers that are unique to Re:Amaze and therefore confusing. The support is also frustrating. The team is quick to respond with links to articles detailing technical set ups but are not great at answering direct questions or only giving partial answers. The app has some good functionality but limited flexibility and has quite a long way to go before it truly works for our needs. I'm hoping to give it some more time and to be able to add stars to this review but currently, this is only adding a ton of time and not saving us any time at this point, as intended. Show more

Date: November 30, 2021

Author: L-COMPLEX

I was at first supper happy, the application has soma small features that I really miss and some that really work well.. But the worst is, as soon as there is any pressure on the Sales / Support page the website and the app break's down.. apparently a Black Friday sale was to much for the server to handle.. An the site is down... This is the worst timing ever... If I can not offer my costumers support because Reamaze support software and Website dose not work this is the worst of all scenarios.. I even tried to reach out to the Reamaze team to sort this our.... But sadly without any success, since also their page seams to be down.. Not a very trust building issue.. Show more

Date: February 11, 2022

Author: HAUTTIEF

Cant recommend the Customer Help Sites. When you create articles and upload pictures, after some time alle uploaded pictures are removed and show up with a broken link! This has happend before, they said they have fixed the issue and now it has happend again to most of my articles which I have created because I trusted them after they had fixed the issue. I lost so much working hours and I didnt saved these pictures for the articles! Becuase they were screenshots!!!! I quess I lost 48 hours of work or more! I am speechless! I cant understand why they are offering a Help Site which is not even working properly. I don't trust their service at all anymore! When you programming something you shouldn't publish beta versions to the users!!!!!!!!! Why should I still create articles when the pictures might get delete after time? This is scary! Nobody will create an articles because of this anymore! I am so done with my nevers because now I need to create these articles again. But I am the CEO of the company and you can imagen that time is so tight for me! How can I get my time back???? Show more

Date: August 03, 2022

Author: TheMillenniumBride

They will keep contacting via email well after you deleted their app. Their emails also don't have any unsubscribe links either. I emailed them to be unsubscribed, they said I was. Few days later I get an email again. Be warned. Show more

Date: January 15, 2023

Author: Better Bath Better Body

I cancelled my subscription in advance of my rebill date but Remaze went ahead and charged me anyway. After contacting Shopify support, they refused to refund me the funds for my subscription cancellation. I'm definitely not "reamazed" by this. Show more