GearLaunch ‑ Print on Demand

Date: January 28, 2021

Author: Magic Exhalation

I started using GearLaunch for home decors and blankets, and the quality of the product as well as the printing is excellent. I hope they come out with more of a product range in the future, but I am happy with their service now. Would definitely recommend GearLaunch! Show more

Date: January 28, 2021

Author: Tshirttrend4you

HIGHLY RECOMMENDED! GearLaunch does a stellar job with customer service, even during peak holiday times. My team and I have been using GearLaunch for almost a year now and it’s been really great and we absolutely love it. The production and shipping times are very good Show more

Date: January 27, 2021

Author: welovedesigns

BEST CUSTOMER SERVICE EVER! GearLaunch’s support team is prompt to get all my questions and problems answered. They have a great community whenever I need support in my online store. Show more

Date: January 27, 2021

Author: ebaygiftstore

Recommended! The products are good balance of price/quality and they stand behind them with a fair replacement policy for defective items. Their production times are very reasonable as well. Show more

Date: April 21, 2020

Author: KDrama Gear

Gear Launch has been a real bonus for our store. They have good prices and customers love the quality. They are probably the only printer that follows up on customer service (when needed) on our behalf too. Any queries we have with them are dealt with by email and they usually follow up within 2-24 hours. It would be nice to see them expand their product range. e.g. all over prints. However for the basics such as tees, hoodies, mugs, wall prints etc. they have been a real bonus. Show more

Date: June 02, 2020

Author: tshirtsfordads

0 stars. Some delays forgivable due to Covid, but customer service sucks. Tshirt quality and printing is mediocre at best, and varies widely. I am moving my biz elsewhere, mainly due to their customer service. I tried to cancel an order a few hours after the cancel window closed and they are totally unhelpful. Better options out there, some fulfilling fast now despite covid conditions Show more

Date: May 19, 2020

Author: Celestial Discs

I used this app to do print on demand products. Primarily T-shirts. The customer service is awful. They refuse to refund a product that they have had "being printed" for 25 days. They never refunded another product that had physical stains and a rip on the shirt when it was shipped, even though someone who claimed to be a manager said she would. Customer service is awful. The products are ok, when they get done, but I did have issues with quality as well. Show more

Date: March 05, 2020

Author: Home So Sweet

This app SUCKS! Furthermore, I DO NOT TRUST THEM! Protect YOUR business!! I can't believe that Shopify allows them on their platform. Show more

Date: February 02, 2020

Author: Rise Up Midwife

I used this app for about a year, and recently I've seen a the print quality decline. More and more of my customers were receiving poor quality printing and long shipping wait time. Finally I decided to move my shop to Printful after reaching out to the Gear Launch customer service and receiving generic feedback. I am much happier with Printful. Show more

Date: May 15, 2019

Author: Mels Crafty Mojo LLC

Creating products and adding them to our store was easy. However, when a customer makes a purchase, the process is not transparent to them. Gear Launch does not send the tracking information to the customer when the order is shipped. In addition, only part of the tracking number is listed in the app when an item is shipped. When you click on the tracking number link, it always takes you to DHL's tracking site, even if DHL was not used for shipping, which results in always receiving a message that it is not a valid tracking number. You have to then manually copy and paste the tracking number from the DHL site into a search engine to try to find how the package was shipped. On our first order, we used this method to figure out that USPS was used. However, our customer's package has now been showing as "Shipped" for over 3 days and USPS still lists the package as not yet received from Gear Launch. We have had to update the customer on status ourselves by checking the order status in the app and then sending an email at each step...'approved for production', 'printing', 'shipping out', 'shipped', and then hunting down the correct tracking and manually emailing the tracking number. And now, three days after 'shipped' status, we still can't tell if the package has actually shipped. Absolutely stay away. You and your customers will be very frustrated with the lack of transparency, and you will lose your customers' trust. UPDATE: After the tracking information continued to show that the package was not yet received by USPS after a week, we had to refund the customer. We had already removed the GL product from our site by this time, and thankfully didn't have any further negative experiences for our customer. We have now also permanently removed the app. Will no longer do business with this company. Show more