Name: ShipMonk | Order Fulfillment
Brand: ShipMonk
Rating: 3.10 (81 reviews)

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ShipMonk | Order Fulfillment

(3.1/5)

Below you can find ShipMonk | Order Fulfillment Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Fulfillment apps. ShipMonk | Order Fulfillment app was developed by ShipMonk. The rating is 3.1 based on 81 reviews. ShipMonk | Order Fulfillment price Free to install. Additional charges may apply.

Launch date: December, 2017

ShipMonk | Order Fulfillment summary.

Growing brands trust ShipMonk's 3PL platform to master their shipping and fulfillment operations. ShipMonk’s powerful 3PL platform is perfect for eCommerce, DTC, and subscription box companies of all sizes, looking to master their fulfillment challenges. Easily connect your store with our 75+ integrations. Our in-house fulfillment centers are supported by the most advanced order, inventory, shipping and warehouse management software in the industry. Paired with our transparent billing and leading customer support, we guarantee that with ShipMonk, your business will stress less and grow more!

ShipMonk | Order Fulfillment features.

Designed to help brands take a proactive approach to shipping and fulfillment.
Take advantage of ShipMonk's heavily discounted carrier shipping rates.
Dedicated Happiness Engineers make sure your account gets the support it needs.

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Best reviews:

Rating:

Date: July 07, 2021

Author: Dang Foods

ShipMonk has been a really great partner with excellent customer service. Like everywhere, last year with the pandemic and then a blow out November/December, and then lingering effects of COVID-19 there were several unavoidable issues and delays but it is very clear ShipMonk had the leadership and strategy on how to come out of it and put in a lot of new tactics to make sure they are in a better position next year. They are continually improving and making things better which is something important with any partner. We recommend them! Show more

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Date: July 07, 2022

Author: SNOW® Oral Care

On the Inventory distribution side of things, Shipmonk has made it really easy to send inventory and determine its levels. Its' platform if very user friendly as it provides useful metrics such as stockout days and low inventory levels. The happiness engineers are awesome at providing help and clarification on any of our company's requests. Show more

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Date: July 07, 2022

Author: Bermies Swimwear

Antonio is great! He really understands what we need to be done. He takes the extra mile to ensure we are getting the best service. Show more

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Date: July 06, 2022

Author: Jambys

The ShipMonk team has been great to us! They website is great and user experience is good. Allows us to do alot automatically instead of manually. Show more

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Date: June 23, 2022

Author: The Art of the Tweet

We've been with ShipMonk for awhile now and they have been absolutely wonderful! When we first partnered with them they were a bit smaller and still somewhat new, since then they've grown into a larger 3PL company, with updated backend apps/software, more staff, more features, warehouses, better prices, etc. The backend software/dashboard is intuitive, constantly getting updated, it shows your whole business at a glance and is easy to see and edit your orders from a birds-eye-view. After the initial onboarding process, everything integrates perfectly with Shopify. We've personally had little to no problems with ShipMonk themselves, errors are usually caused by USPS or other shipping companies. When we do have an issue or concern, the "Happiness Engineers" at ShipMonk are phenomenal, they're your personal point of contact and you really establish a good relationship with these engineers, they can help you with anything you need to ensure things go smoothly and they respond very quickly. Overall, we're very happy with the service from ShipMonk. With any 3PL you will run into issues here and there, it's a complicated logistical system shipping millions of packages a year, but with ShipMonk, together we've ironed out the initial issues and have been smooth sailing to success! Show more

Worst reviews:

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Date: August 22, 2022

Author: DRWIMA.SHOP

Horrible onboarding with so many details on their support pages and almost no syncing with shopify system - had to enter everything manually (they would have the SKU as the product name, the weight in ounces put in lbs), and then the receiving of products is miserable (they again overweigh products & overcharge on shipping and you cannot even edit to the right weight - an 8oz bottle could be weighed as 1 lb! Or even more! ) i regret sending them a whole stock, i should have started with a few items The team talks nicely and try to help but it feels like they are overwhelmed with their system and work flow themselves so the help they end up giving is subpar. in the end of the day, if i am outsourcing my shipping, you need to be a well oiled machine and a cheap alternative to in-house but they are anything but! Also our first big delivery with them was a big big big fail, we were overcharged with UPS because of their weight "errors"above - they split up 1 big order to 8 orders which were not packed professionally, they did a miserable job with taping up boxes and putting heavy items in a no-bubble plastic envelopes like true beginners and arrived to my client all destroyed. Show more

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Date: November 10, 2022

Author: Luxx Store

Update (10 Nov 2022): Amanda has helped me with this issue, but I'm sorry I'm not going to remove this review until the ASN-932731 issue is solved. There is a total of 33 cartons but not even 5 cartons are received. UPS says the packages were already received since October 4!! Worst experience ever!!! Stay away, either you are a small or big business!! I've lost over $35,000 WORTH OF INVENTORY and it has already been 2 WEEKS! There have been tens of emails back and forth with the customer team, and all they've been replying is "asking me to confirm if it is true!" Unbelievable! I have all clear evidences that my inventory has been delivered successfully, with the name of the person signed, the correct ASN number, the correct SKU (with pictures), and the shipping label. To Kimberly, Darius, Mahogany, and Wen (the person who signed and received the shipments- 34 HUGE CARTONS): Please get this resolved within this week. I'll not remove your names until I get an "actual help", not "asking me to confirm the correct information over 10 times already". Show more

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Date: December 13, 2022

Author: Rejucream

Stay away, Shipmonk has been an headache for our business for the past year. We have been working with them for over 3 years. WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake. They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged and we were finned for wrong customs declarations. WE lost 10000 of dollars of products. second shipment destroyed by customs because of the first one. We have been waiting for a wholesale order, it has been over 11 days, we have some presentation samples orders and we have to wait. For the B2c Shipmonk has been taking over 3 days to fulfilled orders resulting in loss of customers and refunds. Yesterday one of my order was supposed to be fulfilled stil waiting...... When you complain, some of them are nice some others hung up on you or make you feel uncomfortable or send you a passive agressive email. One thing they know it s to charge your credit card! Show more

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Date: January 10, 2023

Author: Foot Cardigan

I am looking forward to never having to work with this disaster of a business again. We have issues with them on a weekly basis and their support is almost nonexistent. We have been assigned new account managers several times over the past few months. Their billing is almost always incorrect, they love to charge for made-up expenses and then not be able to provide sufficient justification for them. It seems that they have just grown way too quickly without proper infrastructure. I would not recommend working with them. They are many other reliable fulfillment centers in the US where you have real customer support and boots on the ground. Show more

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Date: June 01, 2022

Author: 22below

The integration was horrific & cost us uncountable amounts of money in damages from an intergration error that occurred right as soon as our selling season started. 6 weeks later no answer. Absolutely do not recommend unless you want to go out of business. Do NOT let them ship your amazon orders EVER. Show more