Giftship: Gift Options & More

Date: September 02, 2022

Author: Bissinger's Handcrafted Chocolatier

We have been using Gift Ship for over a year and they have recently added some custom work to our website using the Gift Ship APP. Their development team did an outstanding job - we were live in a few days Show more

Date: September 14, 2022

Author: Henry’s House Of Coffee

I've been waiting for this app for two years, and I'm so happy to finally have it on my site. I used to be on woocommerce. When I switched to Shopify this was the first thing I purchased. 1. The app is super easy to install. 2. The IT Support is extremely helpful. Thank you to Tim and Stella. You guys are amazing! 3. Their app is customizable so you can tweak it to match your brand. 4. The app is awesome. Do you know how annoying it is to buy gifts for friends online? You have to make multiple purchases. This app solves that, and your website looks amazing. Highly recommend this! Show more

Date: September 26, 2022

Author: Joyful Bath Co.

Great customer support! We had an app conflict from changes we made to our theme and the team at Gist was on it to help fix things on the back end. They even took time to create a Loom vid to show us what was going on. Show more

Date: November 09, 2022

Author: Linnea Design

GiftShip and the entire Gist team have always been incredibly fast, responsive and thorough. Teh Milti-address shipping capability is wonderful and the support (on the rare occasion I've had to use it) was terrific. Show more

Date: November 14, 2022

Author: Sparrow Box Co.

We have been using Giftship since the inception of our business that is growing and thriving on shopify. Not only has the app worked well with our website to customize it to our needs, but The Giftship Team has been great at helping us learn and navigate through a couple obstacles. They are very quick to respond, work on our website when needed very quickly, and communicate well the issues. Show more

Date: November 16, 2020

Author: Ellana Cosmetics

responsive at first, but I can't reach them anymore, we are having trouble fetching the gift message order attributes. Show more

Date: December 09, 2021

Author: Amal Al Majed Jewellery

It stopped working out of a sudden while the app was charging our bills. so disappointing. The app is so nice and organized but paying for something that stopped working while billing the invoices is just so unacceptable. Show more

Date: August 24, 2022

Author: boxoftreats

What kind of customer service is this?? We DID PAY. Our business is not operating yet, we do not make a single penny, so every little amount spent weighs a lot. But we were still fine with paying 60 bucks for this app. We accidentally delete it on August 4th BEFORE we get charged (on August 5th), hence want to reinstall the app. Then we're asked to pay again since we do not have an active subscription. Our receipt First CS guy, understands the issue after 3 explanatory emails. Claims he would forward it to his development team to provide a solution. Never heard back from him or development team. So after 8 days, I ask again and second CS guy, (apparently the first one went on vacation..?) never seems to understand the issue and just tells us this was standard behavior and if we had credit, we'd get that. I have a receipt and a not-functioning app to prove the opposite but apparently they don't care. VERY disappointing. There had been an issue before, where we were told - by the same support staff - as long as we're on a pause-and-build plan, we wouldn't get charged for a subscription. That turned out to be wrong. We did get charged, but were able to get a refund. And now, that we were actually willing to pay, we can't use it..?!?  Show more

Date: November 15, 2022

Author: Munchie Mountain

Although the features within this app were everything I needed and more, the lack of customer support renders this app useless. After coding my website with the given instructions to create bundles, the subtotal would not update on the cart page. After contacting support, they requested collaborator access and I thought they would be able to quickly assist with the subtotal display. After a week, I contacted support again and was told to follow the same instructions or pay $100 to have them assist with the coding. The developer/collaborator didn't look at the code to see what the issue was - they just responded with the generic article. Considering the app costs $59/month, and the coding needed to display the subtotal was outside the scope outlined in their article, I thought the provider would assist in the issue but they have not. I hate to leave a bad review and unsubscribe from the service but the functions don't display as needed. Show more

Date: November 13, 2022

Author: Vyno

The app seems to be feature rich with some unique options that we really needed, however the service is the worst we have seen in the ecosystem. They respond once a week after 5 emails. We have deleted the app for good. Show more