LiveChat: Live Chat, Help Desk
Below you can find LiveChat: Live Chat, Help Desk Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Live Chat apps. LiveChat: Live Chat, Help Desk app was developed by LiveChat. The rating is 4.1 based on 39 reviews. LiveChat: Live Chat, Help Desk price From $19/month. 14-day free trial.
Launch date: November, 2017
LiveChat: Live Chat, Help Desk summary.
LiveChat lets you communicate with your customers in real-time as well as asynchronously. With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.
LiveChat lets you communicate with your customers in real-time as well as asynchronously. With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.
LiveChat: Live Chat, Help Desk features.
- Engage customers browsing your store with coupons, deals, and announcements.
- Assist your customers with product recommendations sent to them via chat.
- See your customers’ order history beside each conversation.
- Access the customer’s cart the moment they come to chat.
- Tickets help you handle complex cases that can’t be resolved during a chat.
Best reviews:
Date: April 06, 2021
Author: Art House SF
This our my go-to app in Shopify, using it daily. Well done, a lot of features, I like the integration with iPhone/Android, so that desktop and mobile chats are synchronized. Also like that it shows us real-time visits, stats, plenty of widget customization options. So far, great experience with the app Show more
Date: March 12, 2021
Author: Sonoma Lavender
I’m extremely old school when it comes to servicing my customers. My main goal has always been, and still remains, to stay one step ahead of what my customer may want or need in order to accommodate. Anticipating their needs always assists in keeping a customer feel taken care of and happy. Now that e-commerce is a mainstay, this task is a bit more daunting. Livechat has been an integral tool to let the customer know that help is just a click away in addition to allowing suggested products to increase the sale and in turn, revenue! Show more
Date: February 28, 2021
Author: ALIAS MAE
We've been using LiveChat for years and have found it invaluable for our customer service. This is the first Shopify integration we've done and we had a small hiccup with domain approval on our development store, but the LiveChat team sorted it out promptly and were very friendly. Show more
Date: March 07, 2022
Author: PetLab Co.
Outstanding customer service. Great UI and very interesting features. Highly recommended. Special thanks to Daniel @ Technology Partnerships. Show more
Date: May 02, 2022
Author: The Feed
We've been up & running on livechat for a week now and are very happy! This is a powerful app and underlying platform. Show more
Worst reviews:
Date: July 03, 2021
Author: Great Northern Larder
Overly complicated and unintuitive for such a simple use case. I chatted to support and finished my call by saying "Thanks, but I am going to find another solution" and the reply was "You're welcome". Unreal Show more
Date: February 10, 2021
Author: Mastic Origins
VERY BAD SERVICE... I TRIED TO LOGIN IN FOR MANY DAYS AND THE SUPPORT TEAM DOESNT WANT TO HELP, SO I DOWNLOADED TIDIO! SORRY BUT YOU NEED TO HELP YOUR CUSTOMERS... Show more
Date: August 17, 2020
Author: Mutz Pizza
App doesn't give much value. First of all, it blocks the Shopify "checkout" button on mobile devices so you lose sales. Also as a CRM, it doesn't work well as you can't even find a list of customers you've interacted with although they've given you their contact details. Finally, you have to talk to the support agent to get them to cancel your subscription and guess what? they can't cancel your account either Show more
Date: July 15, 2019
Author: Maries Boutique
Thought this app would be great i even installed it on my phone for when i was on the go. Literally my phone didn't stop all day not a 30 second break in between the bleeping to say new visitor which was google-bot. no help from support team so i deleted the app. would not recommend. Show more
Date: April 18, 2019
Author: خضاركو
i deleted your stupid and expensive app but its still stuck at my website! why wont it go away? this is not acceptable Show more
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