Tidio ‑ Live Chat & Chatbots

Below you can find Tidio ‑ Live Chat & Chatbots Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Live Chat apps. Tidio ‑ Live Chat & Chatbots app was developed by TIDIO LLC. The rating is 4.7 based on 1576 reviews. Tidio ‑ Live Chat & Chatbots price Free plan available. Additional charges may apply.

Launch date: July, 2014

Tidio ‑ Live Chat & Chatbots summary.

An all-in-one customer experience solution with live chat, chatbots, and multichannel communication. Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team. With dedicated Shopify features, it’s even more efficient!

Tidio ‑ Live Chat & Chatbots features.
  • Talk to your visitors on live chat – quickly solve problems and sell proactively
  • Use pre-made chatbot strategies to solve problems and increase sales
  • Preview carts, check order history, and recommend products directly in the chat
  • Add Tidio to your Shopify store in 30 seconds – just click Add App
  • Manage and resolve customers' requests with a simple ticketing system
Best reviews:
Date: January 21, 2023
Author: Passively Making Money
horrible company all around. there dash doesn't work and you cant log in when customers are messaging you Show more
Date: January 18, 2023
Author: Sunrose
super efficient application and really very useful, I recommend and the customer service is very fast Show more
Date: January 27, 2023
Author: Bien-stocker
Service rapide, agréable et efficace. Application facilement pramétrable, s'incruste facilement dans el template. Show more
Date: January 25, 2023
Author: Surf City Corvettes
I'm new to the app...just learning the key features of it. But so far I like the way the Tidio Chatbots app works on my website. And the Tidio support staff has been very helpful in helping me navigate my dashboard and make edit changes. Show more
Date: January 24, 2023
Author: Smarties.bio
Ottimo servizio. Piano gratuito essenziale, di facile comprensione e utile alla causa. Assistenza precisa tramite la live chat Show more

Worst reviews:
Date: August 10, 2022
Author: Monument Grills
I can't find any really people for customer support anymore, when i meeting some questions what i can do just delete it, really stupid design Show more
Date: August 30, 2022
Author: AutoManiac.it
Have been using this app for almost an year... now suddenly the option to send products directly from the chat have been removed from the free plan. Absolutely disappointed. Show more
Date: October 12, 2022
Author: Coastal Gifts Inc
Update: 10/12/22 I was charged $49.00 on Oct 9th even though Tidio assured me I would not be charged. I want my refund. Tidio ‑ Live Chat & Chatbots (Uninstalled 2 hours later) $49.00 Tidio Chat Automation: 2022-09-09 - 2022-10-09 Update: as of 9-23-2022 I have still not received a full refund as I was told by customer support when I cancelled within an hour of install because of misleading wording in pricing plans on Shopify compared to their website. Tidio ‑ Live Chat & Chatbots $49.00 Tidio Chat Automation: 2022-09-09 - 2022-10-09 I am very disappointed in this company. I had high hopes for this app. Installed it after viewing the details and pricing on both Shopify and Tidio.com and the pricing for the higher plan was $49.00 on Shopify and $39.00 on Tidio so after reading all the details I believed the higher price and plan meant I get all the features including the bots unlimited. After upgrading since there is no trial I was charged immediately and when I figured out that I would have to add the Communicator Plan as well for $19.00 more I requested a refund after only having it for a couple of hours and all I was told is to cancel and it will automatically end at the end of the billing cycle. THATS NOT GOOD ENOUGH! This is a bad business practice of bait and switch and I can't believer they allow it on the Shopify Marketplace. Show more
Date: October 19, 2022
Author: Orpheus Music
I installed this app on the trial version and completed the set up. Upon going live, I "used up" all of my chats as Tidio "contacted" every single customer that visited my site. Even though the only actual chats were the two that I did as test with myself. So, Tidio basically charge you for every website vistor that comes to your site regardless of whether the chat function is clicked and used. Of course, this information is not disclosed as part of the sign up for the monthly package. Seems very scammy. Show more
Date: December 03, 2022
Author: VibeViceâ„¢
Very disappointing results and customer service with the premium options. I was charged 20 days before my normal renewal date. The customer service provided was very unprofessional. The chatbots act up and make customers go away instead of keeping them engaged. Tried contacting the customer service department multiple times to fix the issue, expectations were set but never delivered nor bothered to follow up. If you want to waste your time, your money get this one... Show more

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