Returnly by Affirm

Below you can find Returnly by Affirm Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Returns Management - RMA apps. Returnly by Affirm app was developed by Returnly Holdings, LLC. The rating is 4.6 based on 165 reviews. Returnly by Affirm price From $99/month. 14-day free trial. Additional charges may apply.

Launch date: December, 2014

Returnly by Affirm summary.

Automate returns and exchanges to save time, increase revenue, and keep your customers coming back Offering the convenience of self-serve returns, exchanges and printerless drop offs gives your business an edge, increasing customer satisfaction and retention. Customize your policy, return reasons, branding, email notifications and more.

Returnly by Affirm features.
  • Save time and revenue with exchanges that auto ship on scan
  • Offer easy gift returns and exchanges
  • Increase convenience with printerless QR Code returns
  • Unlock deeper insights with two-tiers of return reasons
  • Build and schedule custom return reports
Best reviews:
Date: June 28, 2022
Author: MFI Medical
Highly recommend using Returnly for your store. Solution and support are the best! Returnly has saved us time and improved customer satisfaction. Show more
Date: June 27, 2022
Author: Lela Rose
Returnly has automated our return system in a seamless way! It is easy to learn, and use. We love the ability to manually create a return if needed, and love how it seamlessly talks to all our systems Show more
Date: June 22, 2022
We want the return process to be easy for our customers, and Returnly makes that happen. Plus, their customer support team is always around if there is anything we need. Show more
Date: August 24, 2022
Author: Saint Haven
Makes managing returns easy and convenient. The onboarding process was great and the support is quick to respond and helpful. The customer flow is also very user friendly. Highly recommend Returnly for your returns platform. Show more
Date: December 14, 2022
Author: Eko
We've been using Returnly for about 6 months and its been a great experience. Onboarding was smooth, the app is configurable enough to achieve what we need without being too complex and the customer experience is easy to use. We've continued to request more functionality, like supporting returns from POS transactions and support has been prompt and helpful. Show more

Worst reviews:
Date: March 24, 2021
Author: ToteSavvy
I suggest staying far away from Returnly and looking into their competitors like Loop Returns or Happy Returns. We signed on with Returnly in October of 2020 after our sales rep promised the Shop Collections feature would be added to our account within weeks. 5 months later they still hadn't launched it and were ignoring my emails. Once they finally added us to the beta, they are impossible to get ahold of for customer service. What they didn't mention back when they sold me on the whole Returnly system as they take 10% commission on your exchanges. Now we're locked into a year contract with terrible customer service, a poor product, and a pricey commission we weren't aware of. I regret my decision to sign with them and suggest any business looking at return apps to stay away. Show more
Date: August 12, 2021
Author: Ooala
None of the features that you need are available with the monthly charge version (what you can get through Shopify). The company holds everything useful back and makes you go through a sales process where they pitch you on spending THOUSANDS per month just to get access to some key features that are obviously necessary for the app to function properly. 1/10. Show more
Date: October 27, 2021
Author: Boutique Rugs
Be careful when doing business with this company. They promised us tons of features during the sales call but once the integration process began, we realized that some of them weren’t really available. For example, variant-based returns cost calculation isn’t possible. So if your products have variants, you won’t be able to calculate the return fees. Also, although we weren’t able to launch their app, they charged us the 1-year fee. This is a total waste of our time and money. Show more
Date: May 05, 2022
Author: XIX Palms
I really like the app but they pulled the exchange feature with no heads up and now want us to pay 3 times our original cost to get it back. Doesn't make sense. We are in the process of moving apps. Show more
Date: April 11, 2022
Author: Cognative MTB®
We have been using this app for about a year and a half. It's "ok" but it lacks some basic functionality without a huge price jump to the next plan. However... they just "upgraded" to a newer version and took away the exchange option for customers so now they only see a return option. They are backing us into a corner to upgrade to 300X the cost to get the same function. Needless to say, we'll be looking elsewhere for a new returns provider as we don't appreciate the shady move they just made. Show more

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