Bold Returns

(3.8/5)
Below you can find Bold Returns Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Returns Management - RMA apps. Bold Returns app was developed by BOLD. The rating is 3.8 based on 123 reviews. Bold Returns price $19.99/month. 14-day free trial.

Launch date: March, 2014

Bold Returns summary.
  • Save time. Use less effort managing your returns process through emails or a ticket system; let the app keep track of your outstanding requests
  • Help customers. Shoppers can submit their return requests through an easy-to-use portal that allows them to track the status of their return
  • Make more money. Use your returns policy as a marketing tool by giving customers more confidence that they're purchasing from a trustworthy seller

Bold Returns features.
  • In a nutshell
  • Powerful customer portal
  • Custom return rules
  • Store overrides
  • Flexible and customizable
  • Automatically generate shipping labels with UPS
  • Return analytics
Best reviews:
Rating:
Date: August 22, 2018
Author: Gameguard Outdoors
Great app to use!! No issues with this app. Guri is awesome, answered all my questions quickly and was very easy to work with.
Rating:
Date: February 07, 2018
Author: Insomniac Events
Great. App. Great Price. Great support team. Great interface. Overall just a great product. Would highly recommend.
Rating:
Date: January 20, 2018
Author: Captainsparrowlover Com
My store is still under construction because I'm a newbie on a steep learning curve. In the past, I created my own business, a brick and mortar shop in Los Angeles. It was a Wine and Cheese shop in the Louisiana Purchase shopping center on Santa Monica. Located under the Gazebo, I got into the spirit of the theme and named it 'The Bayou', complete with Spanish moss in between the bricks. My adventure came to a close when a devastating car accident removed my physical ability to go to work or support my children. I lost my business when the stock had to be returned to pay my bills, lost my saved bank account to pay for two years of babysitting, my car was a total loss, and we soon became homeless when I could no longer pay rent. I did get all of the insurance money from the man that ran his red light, but it did not cover my massive losses. I need the returns manager to make returns as headache-free as possible for me because I do not easily get around physically for other errands. I'm already convinced that your bold apps have the best functions and from what I already know about your team, you have the most attentive support also! I'm starting my business on a shoe string, but personally, I am tenacious with the attitude of never giving up! I need your team, I need your help, I need your App! (A perfect fit) Pick me! <3 When I have a question or ask for help, your team is highly responsive, and on it right away. You make me feel like I'm not standing alone in the wilderness, but are part of a team all focused on being successful, and you are right there with a cheery attitude while you calm me down, putting any nerves of mine to rest.
Rating:
Date: January 14, 2018
Author: Pet Cuisine Accessories
We use over half of all BOLD apps for our store and this app has been a big time saver for us. Customers used to email us and we had to find their purchase to see if they were eligible, process everything manually, etc. This streamlines everything by also giving customers the tools necessary to process their own returns within our established policies.
Rating:
Date: January 05, 2018
Author: Niftygenius
I don't exactly have a review on the app just yet...I just installed it but I do have to highlight this....the customer service on this application is the best!!!! I'm no coding whiz and of course I needed a lot of coding done so that the app looks correct on my website. Dan, Zachary, and I forgot the original rep's name saved me!! I got all my questions answered within minutes and the app looks amazing. Thanks guys! :) Five stars for customer service!!

Worst reviews:
Rating:
Date: August 10, 2020
Author: Mukha Yoga
I have had this app for a couple of years and worked great even though I would like the process of returning more seamless but still was great, then my return label stopped working so customers cannot print a shipping label, I have emailed twice about this and no responses, so I am guessing BOLD does not want my business which is okay. Looking for a new app as I need things done before fall and the busy season.
Rating:
Date: December 18, 2019
Author: Ultamodan
AWFUL experience!! Customer chat is ridiculously slow and customer service agents are rude! The portal does not work on my store. Have now been waiting over 24 hours to get the app working on my site with no resolution/support for the issue. Honestly, don't bother wasting your time.
Rating:
Date: December 15, 2018
Author: RPM MOTORSPORT LTD.
LOL this is too funny, well i'm doing you a favor by writing this..... while your developers are taking a nap and keeping the most important bug alive in your app, im going to help you out :). Your app performs well, there is only one problem with it. If you add an order or go to the orders and click create a return, you get a beautiful message saying " No orders found ". Everyone understands bugs but no one would ever understand the only bug that actually makes the returns work or don't work in this matter. You can try to add the order, or click the order return via portal and nothing works. Yes this is supposed to be a technical support inquiry but when i find such a bug in an app, I uninstall it right away, because if i simply commit with you and we have a return solution and your developers can't differente a functional app and a bug then there is nothing for us to do but uninstall it and move one. Good luck on your other apps.
Rating:
Date: October 17, 2018
Author: Neu Nomads, LLC
Truly horrible customer service. I've been waiting 3 days for a response - I've sent countless emails. The one email I did receive back was basically copy and pasted from the tutorial and didn't even answer my question. I'm looking for an alternative to switch but DO NOT recommend this.
Rating:
Date: October 23, 2017
Author: Fancy Phone Case
Good luck getthing the app to work on existing stores. Is probably good for new stores. Also it calculates the days based on the order date not the shipping date.

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