Liana · Rewards & Loyalty

Date: November 21, 2020

Author: Blue & Apple

Esther is really helpful, reactive and efficient ! App is really easy to use, easy to understand for customer, great app !

Date: November 12, 2020

Author: oscar francis ltd

I have just upgraded this app from Lite to Ultimate. Although the app can be a bit tricky to navigate (for me at least) the support staff were great at explaining how it worked and solved the issues for me. I will see if the upgrade is worth it and get back!

Date: May 26, 2020

Author: Diligence1International

This app is an essential part my online store. Helps in turning buyers into repeat customers. A must have app for an online shop.

Date: May 11, 2020

Author: Bald Eagles Hub

Great service, great app and support. Looking forward to seeing the new features in time to come and look forward to the team at Beans helping my site grow!

Date: May 07, 2020

Author: thewavv Merch Store

the support for this app is top notch! had a small issue with the integration specific to my store and they worked on it and got it fixed. really appreciate that.

Date: October 25, 2020

Author: UCSFresh

I cancelled the APP through the APP store but these people continue to invoice me form their services, I have asked them to cancel the payments a number of times to no avail. I have had to instruct my bank directly to cancel. Poor Show!

Date: October 09, 2020

Author: 78 Brand © Ketchup & Mustard

Poor customer service. After installing no communications. Buttons are off in checkout. Not recommended. No ability to cancel credit card.

Date: January 17, 2020

Author: familiar...yet different

I am currently phasing out the use of this app on my site. The app is beyond frustrating. Nothing flows through as it should. You are constantly having to download other (junior) apps attached to the main LIANA app all in effort to make the main app work. I will provide ONE example from my frustrations I have experienced: I enabled their auto-email entitled Rewards Program Balance Reminder for my customers. The email was sent out to customers who currently have Rewards in their accounts (self included) However,when I received the email it didn't include the Rewards balances (??) When you click on the Rewards button in the body of the email--it takes you the Rewards Program page on my company's website (ok good), but then it asks you to Join the Program (??) Well Obviously I am already a member, so why would I be receiving this balance reminder email in the first place?! It takes forever to get a response by email & live chat from their customer service and their response is always the same...they'll get this to their tech team blah blah blah But in the meantime I'm receiving notifications from customers complaining that they received our email but can't view their Rewards Program.

Date: November 23, 2018

Author: Fitness Junkies

Free plan sucks..................................................................

Date: February 27, 2018

Author: The Tamale Company

This has sooooooooooooooo many issues, we have customers that complain all the time. Also, we need to be able to remove some items from the program, it has no to do that. And you can never get a response or easily contact the company....I need to switch just not sure what to do with my customers points.