Smile: Rewards & Loyalty

(4.8/5)
Below you can find Smile: Rewards & Loyalty Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Increase Conversion & Sales apps. Smile: Rewards & Loyalty app was developed by Smile.io. The rating is 4.8 based on 4469 reviews. Smile: Rewards & Loyalty price Free plan available.

Launch date: July, 2014

Smile: Rewards & Loyalty summary.
  • Your trusted loyalty provider. We're experts in loyalty, referrals, and VIPs, powering reward programs and increasing repeat purchases for over 50,000 stores
  • Boost new and repeat sales. Cut back on acquisition costs & boost retention with referrals, points, exclusive offers, and more. Create a powerful program in minutes!
  • Level up your marketing apps. Supercharge your email marketing & subscription tools with loyalty data, incentivize reviews with points, reward customers on POS, and more.

Smile: Rewards & Loyalty features.
  • Turn your customers into repeat purchasers with Smile.io!
  • Give shoppers what they want—rewards for loyalty
  • Keep your brand top of mind for shoppers—wherever they are
  • Build a rewards program that’s uniquely you
  • Launch your rewards program fast
  • Start building your brand’s loyalty with Smile today!
Best reviews:
Rating:
Date: April 15, 2022
Author: Homefield
Downloaded it yesterday but seems pretty easy to use - doesn't have all the features I want (yet) but customer service has been quite helpful and responsive.
Rating:
Date: April 15, 2022
Author: Funky Fresh Rags
Great customer service and very helpful! The assistant was very quick to respond and was very detailed.
Rating:
Date: April 14, 2022
Author: Her Fashion Muse
Great customer service! Thank you to Nicole who made every step very simple. I was having issues with adding points for a client. Nicole assisted me in adding those points manually.
Rating:
Date: April 14, 2022
Author: Lazy Flora
We use this app for our rewards and referrals. It is easy to integrate, but doesn't reward perfectly with our subs platform, and rewards aren't super easy to configure, but I think it's probably the best platform available and setup is minimal. Customer service is great.
Rating:
Date: April 14, 2022
Author: Schleiferei Bornheim
Great service! I recommend to everyone! Works simply and correctly! I set it up myself in 15 minutes. Top notch support!

Worst reviews:
Rating:
Date: August 17, 2021
Author: A Little Slice of Heaven Bakery
At first, it seemed like a great loyalty app. After the expense of switching from Marsello and their horrible customer support, we chose Smile. We have over 5000 customers and the app treats everyone that does not provide an email address as a guest. The problem is that it does not credit them for their purchases even after changing the setting. Now we have to find another loyalty app and spend the expense to convert our customers. Very disappointed.
Rating:
Date: November 04, 2021
Author: Dr Party
Too expensive. Does anyone know a cheaper app? Too expensive for a small business. It's just the service they offer does not correlate to the price.
Rating:
Date: February 13, 2022
Author: La Baie des Anges
Doesn't work for customers without an email .... so this is useless for a POS where most of my customers don't have an email registered. And poor support ... says "Hi", then no answers after more than 30min. Could at least say that it is not possible to import points for client without an email instead of wasting my time.
Rating:
Date: March 15, 2022
Author: Poody
Does not work with Paypal: if you place an order with Paypal, the user doesn not receive any points. And it's not specified anywhere that it doesn't work with Paypal...
Rating:
Date: March 31, 2022
Author: Diamond Art Club
Smile wants to force us to disable HTML emails in order to allow guest purchasers to earn points. In fact, they are discontinuing HTML emails altogether, and instead, they want brands to use the ugly and barebone default emails from the Smile.io interface. Not only that, Smile doesn't send us all the required activities to Klaviyo in the event a brand wants to trigger the emails that way. This is sad and is the reason we're considering switching to Yotpo (which comes with their own set of issues).

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