Smile: Loyalty & Rewards

(4.8/5)
Below you can find Smile: Loyalty & Rewards Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Increase Conversion & Sales apps. Smile: Loyalty & Rewards app was developed by Smile.io. The rating is 4.8 based on 4866 reviews. Smile: Loyalty & Rewards price Free plan available.

Launch date: December, 2014

Smile: Loyalty & Rewards summary.

Create your own loyalty and rewards program to turn first-time customers into forever customers Smile.io powers loyalty, referrals, and VIP rewards programs that help increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty. Creating a program with Smile takes only minutes—no coding required! Managing loyalty with Smile is effortless, including easy integrations with your favorite apps. If you need help, you’re supported 24/7 by a team of experts who can help with everything from technical questions to rewards and loyalty best practices for your business.

Smile: Loyalty & Rewards features.
  • Customize the rewards launcher, panel, and emails to match your brand aesthetic
  • Encourage repeat purchases by allowing guest shoppers to earn and redeem points
  • Integrate with all your favorite apps for email, reviews, and customer service
  • Remind customers of their points & referral link with Nudges to boost engagement
  • Auto-translate your entire loyalty program to one of our 6 preset languages
Best reviews:
Rating:
Date: January 26, 2023
Author: The Station Dancewear & Studio Rental
Very prompt replies to questions and problems. My customers really enjoy the reward program and it is very easy to manage with Smile. Show more
Rating:
Date: January 26, 2023
Author: Submerge Ryan Michelle
great customer service! Show more
Rating:
Date: January 26, 2023
Author: Brijjit Medical
We just started using the Smile Loyalty and Rewards program and are about to launch, and loving it so far! Easy to use, and the customer support has been great. We are actually "starting over" and even that is easy, and we appreciate the help and feedback from the team so far. Thanks Smile! Show more
Rating:
Date: January 25, 2023
Author: SquareBR
Good Show more
Rating:
Date: January 24, 2023
Author: ARJD BRO BEARS
excellent customer service. worth recommended. this app really helps to customers for buying more with their credit collection. Show more

Worst reviews:
Rating:
Date: March 31, 2022
Author: Diamond Art Club
Smile wants to force us to disable HTML emails in order to allow guest purchasers to earn points. In fact, they are discontinuing HTML emails altogether, and instead, they want brands to use the ugly and barebone default emails from the Smile.io interface. Not only that, Smile doesn't send us all the required activities to Klaviyo in the event a brand wants to trigger the emails that way. This is sad and is the reason we're considering switching to Yotpo (which comes with their own set of issues). Show more
Rating:
Date: June 27, 2022
Author: Wanderlust Folk Candle Co.
I try to open the app to view info and it says that the app has an error...so nothing even comes up. Deleting...unfortunately now all my customer's points will also be deleted... Show more
Rating:
Date: August 22, 2022
Author: iLevel Lab
Customer service is absolutely the worst! They told us to upgrade to 200$ plan to get the features we wanted, then after the upgrade, it turned out the features were only available on the 600$ plan, tried to downgrade literary 3 days later, been back and foward with customer service to get a refund for almost 2 weeks now, they still didn't refund!!! It is not the first time they are being super shady with billing!!! Show more
Rating:
Date: September 22, 2022
Author: Tango Shoes
Ik heb deze app getest, echter deze app beschikt niet over de mogelijkheid om de Nederlandse taal te gebruiken in de communicatie naar klanten. Dus niet bruikbaar voor ons. Technisch / functioneel prima app overigens Show more
Rating:
Date: November 02, 2022
Author: Welham & Co
I am leaving a 1-star review due to the extremely poor level of customer support that Smile offers. Unlike other apps, the Smile support team will try to help with the least possible effort, and will never actually be willing to login to a Shopify store to assist with the app's implementation or code (i.e. through a collaborator link or staff account login). All the support team will do is send you one of their trained reply templates to provide a help article. We wanted to show the Smile launcher on only one page of our website, but were told that this was not possible. We would have to 'exclude' every single page on our website to be able to do this. There is no option in the app to only 'include' certain URLs to display the launcher. This is not helpful at all. Additionally, we found through the support team that certain features of the Smile app are only available to people depending on when the account was created. For example, they currently offer different ways the launcher can be displayed on mobile - but only for new accounts. Because we have an older account, the team refuses to give this option to us. This is extremely bizarre and not logical at all. Seriously Smile - for the amount that you charge merchants to use your program, you really need to improve your customer support and allow more customization for merchants. Show more

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