Booking App by Webkul

Date: December 28, 2021

Author: BicycleMechanic.com

Note: I'm giving 5 stars based on my testing experience so far, I'm not live with my marketplace yet. I've been testing / using this app together with their marketplace application to offer appointments to shops in my marketplace. I'm not "live" yet taking real customer appointments but after figuring out how it works, I'm pleased so far. It takes some work to understand the logic, especially when using a more complex app like their marketplace (think many independent stores within my store, offering appointments at many locations, each with their own custom hours, pricing etc). For the price, it is effective. Ideally, there would be support during US hours (most of the support is based on India times) and there have been times when I had concerns or questions during business hours so I would recommend that they hire some outsourced people that work during US business hours. I'm not sure how many US shops there are so perhaps that will happen in time. When I asked about customizations they provided pricing as well, so it looks like there are custom options (assuming my shops launch in 2022 I already have some customizations in mind). I did try their Shop Locator and found that to be more of a beta, it had quite a few spelling errors and didn't seem to have much support so if you're using another app, make sure there are customers for it or it doesn't look like you will have immediate support. Show more

Date: December 27, 2021

Author: Kaffeemacher Deutschland

Nutzen die App erst seit kurzem, sind bisher aber zufrieden mit Implementation und Support. Wir wickeln darüber Kursbuchungen ab. Show more

Date: March 29, 2022

Author: Let's play on the moon

Definitely the best booking app in the shopify store. It has the best price/quality ratio and allowed me to add cancel and reschedule directly on my website without using a link within an email Show more

Date: September 20, 2022

Author: earthvillage 地球村の集会所

Shivangi was very quick to resolve any issues we had. Friendly and perfect support. We recommend this app!

Date: September 20, 2022

Author: earthvillage 地球村の集会所

Shivangi was very quick to resolve any issues we had. Friendly and perfect support. We recommend this app! Show more

Date: October 13, 2022

Author: The Capital Distillery

Very good app. Meets my needs and support is excellent, even after hours. Very flexible and customised. Highly recommend

Date: October 13, 2022

Author: The Capital Distillery

Very good app. Meets my needs and support is excellent, even after hours. Very flexible and customised. Highly recommend Show more

Date: February 26, 2021

Author: Borrow Mine

Seems like it should be fine if it actually worked. I have been back and forth (mostly me following up 2-3 times) with their customer support and have still not had help nor is my issue resolved, it has now been almost 2 months. I eventually hired a developer to look into it and see if the coding or console errors and have been told it is an issue with the App itself and the App developer needs to fix it. If you are reading (Webkul Booking App) this please help me!!!! Show more

Date: August 25, 2020

Author: Green Club Alger

It worked well at the beginning, but now every time that I try to access the admin interface, it says "Session expired". How to fix it? Show more

Date: July 09, 2019

Author: Canine Aqua Splash

I currently have a 90 email thread open with them trying to sort out issues. Honestly, the app conflicts with literally any app on the store. It took a week trying to get it to work on the shoptimized theme and I'm still having issues every day. The customer service is not the best. They tend to have to be explained things a lot. I have sent tons of traffic to a store that is glitchy as hell and ended up with double bookings. The booking button has gone missing on mobile and I'm sending traffic to it and they don't even get back to you with help to sort it out. I have been waiting for hours and sometimes days for responses. I literally could not have been more patient but I just can't go on like this anymore. I would definitely like a refund! They even try to pass the blame and have told me no one else is having problems with it. We build ecom stores on a daily basis and have done for years. With this app, we have had over 5 major issues across 2 themes and over 1 month of troubleshooting (I have literally spent days!!) Thanks booking app for totally costing me time and money! Update 9th July 19: They asked me to change my review and i spent an extra couple of weeks with them trying to get things working right. Getting loads of complaints from customers and we had to stop our store running until we solved the problem. We spoke to book that app and within 24 hours they did the whole thing for us and we were live again. They are without a doubt the best option. customer service was awsome. Show more