SendOwl

Date: January 06, 2022

Author: Piano arrangements sheets

I use Sendowl to sell music scores and it's great. Furthermore, I love the analytics they offer, by geography and products. It's a really great plugin. Show more

Date: February 24, 2022

Author: First In Architecture

I have been using SendOwl integration with my Shopify store for over 5 years now. It is a great service, and helps me to deliver my digital goods to my customers. The dashboard is easy to use, and setting up products is very straight forward. Any time I have contact support they have been very quick to reply and super helpful to get any issues solved. I would 100% recommend using SendOwl to deliver digital files to customers via your Shopify store. Show more

Date: April 14, 2022

Author: PLANT POWER FITNESS

It has been a week since I launched my Shopify store where I sell my ebooks. This is my first online store and I was preparing myself for possible trouble, but thanks to SendOwl I have been making sales without any issues or complaints so far! SendOwl is simple to use, yet has a lot of amazing features I could use for my business. My target customers are not English speakers but the email templates can be customized and translated to their language and it works just fine. The stamping feature gives me a sense of assurance, too. I highly recommend SendOwl to anyone who is planning to bring their digital products out there. Show more

Date: April 20, 2022

Author: Curious Minds Collective

Great app that allows my clients to download their digital resources. The app makes it easy to upload files on my end and it makes it easy for my clients to download their files. It also automatically marks off the orders as fulfil with a note that the document has been fulfilled by SendOwl. Thank you for the great app Show more

Date: October 04, 2022

Author: Thermobexta

I used to use SendOwl years ago and have recently returned. Coming back has made me wonder why I ever left! They make things easy and the service is fantastic! Show more

Date: April 08, 2021

Author: Workhorse Type Foundry

I've used 20+ apps and this is the first negative review I've left. This app is complete garbage. Installing is a nightmare, managing your files is basically impossible and updating your files is literally impossible. I wish I had just built something from scratch instead of wasting my time/money. Show more

Date: October 09, 2021

Author: Thoughtfull.co

Literally the worst app ever. But even worse than the app is the customer service. They often have massive outages, do not communicate the outages and then will not return word on customer service issues. Find another digital file delivery application. The only thing they know how to do properly is take payment Show more

Date: August 19, 2022

Author: randomcreativemoments

Super disappointed. Signed up so I could get the free plan thinking it was a pay-as-you-go option since that's what's indicated on this page but in my SendOwl admin, there was something about how it was estimated that I was going to owe $15/month. I emailed Support and the response I got was that the email associated with the plan I signed up for the "Shopify-Only Growth Plan." SendOwl support referred me to this specific Shopify page about their app that clearly indicates that there's a "free" option and the next level up is Standard ($9/month), Growth ($15/month), and Custom ($89/month). I didn't sign up for the Growth plan. I wanted the free/pay-as-you-go plan. There appears to be no way for me to change this. Support didn’t even try to help me figure that out. Super disappointed. I feel like I was offered one service and given something and told it was more expensive though I didn't okay that. I have no clue if this app works or how well it does. I have found a less expensive option to do what I want that I’m already paying for but had hoped SendOwl would be an option that might work for my business. Show more

Date: November 13, 2022

Author: Cowie's Kinders Shop

I don't ever leave reviews, but I am very disappointed in the app and even more disappointed in the customer service. There is a page within the app that states there are unlimited downloads. I based my whole store around this and paid my assistant to set up my store using this app. Well come to find out, they don't actually offer unlimited downloads. When I contacted customer service I was given the run around and told that no where on their site do they advertise this (essentially implying that because it's not advertised this way, the incorrect wording within the app shouldn't matter). Super disappointed, but even more upset by the response. Sorry, but don't say you have something and then treat your customers in a dismissive way when they ask where the feature is. Will be removing every bit of my store because I'm not giving money to an app that falsely advertises and then tells me it's my fault for actually reading about the features they falsely claim to have. Show more

Date: December 26, 2020

Author: Toybox Labs

They are fine for the basic case, but start to fail pretty badly if you do anything complicated. So far we have had problems with: Editing Orders, if you have an app that edit orders on shopify after the fact like a Post Purchase Promotion app send owl will fail to pick it up and not send it out to your customers Partial Refunds: if you give a partial refund to your user send owl sees that as a refund on the whole order and cancels the digital order. Their support is ok and getting back but in the end not very helpful. If you are bootstrapping something simple this is the app for you, but I would suggest against this app if you are dealing with 1000+ customers. Updating after reaching out and trying to work with support: I complained about orders being incorrectly cancelled. They assured me that unselecting a checkbox in their app would make it so they didn't get cancelled. That was wrong and after mass partial refunding orders I now have hundreds of orders to fix. I would strongly suggest against using this app and find one that works and has good support that understands their own product. Show more