Winback: SMS Marketing

Date: September 06, 2021

Author: Boss Bears

The best app out there! Love the features and tracking. If you are serious about your e-commerce business this is the app you need installed ASAP! Show more

Date: September 22, 2021

Author: SaqoyahsBeautyBar

I use this app to help me increase sales and they do an AMAZING JOB. I cannot wait run some campaigns to see how I do in sales. Show more

Date: December 27, 2021

Author: GymDeity.com

The best SMS app out there! Love the text message feature. If you are serious about growing you're business this is the only SMS marking app needed! Show more

Date: March 30, 2022

Author: Sock Mafia

Love this app! Simple to use and adds extra revenue to my store. I always recommend this to friends starting Shopify sites. Show more

Date: April 21, 2023

Author: Boba Nutrition

Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing Show more

Date: July 15, 2021

Author: FisherPlay

This app was helping me but I had to check few more options prior finalizing, they punish you for testing the waters. I have been blocked by these guys, this is really stupid! And this was coz' I had used them on a previous store of mine and had left a great review as well & I was in consistent conversation with them. And they have hard-blocked my IP address, else the current store here never even got to use this app as a result. Had been very patient with you guys, but enough, I had to leave this honest review now, it's been a frustrating experience. I just saw your response to my review, what spam was sent to you, why are you lying? Provide the proof of the spam sent to you please... You lack the capability to keep proper checks & just disturbing genuine customers. And then you say spam! You lack professional sense, that's the reason your growth has staggered, learn to identify what's really spam! Show more

Date: November 11, 2021

Author: Lofaris

if I can give zero star i will. The app is helpful, but the customer service is really really bad, the one Named "Joe" never helped anyting, yes, you sent an email to him, the first time he replied, and then if you asked for some help, they never reply. you have to contacted them time and time, he should be fired right now!! this waster so much time. report you, if i find a better SMS app, i won't use this right away Show more

Date: March 26, 2022

Author: Emu Joy

This used to be an excellent app and I used it for several years successfully, but around March 2022 it completely changed, the dashboard changed, I stopped receiving notifications when customers replied to messages, so they ended up being unreplied to. Chat support replies also weren't sent to my email so I didn't know when support had replied. Something has become seriously broken with this app and I can no longer recommend it. Too bad as it was very effective before it was changed. Show more

Date: December 30, 2022

Author: KB Designs

I installed this app in the summer of 2021 and it was fantastic for a few months as was customer service with "Joe". By January of 2022 (I was and still am on the $179/mo plan and have purchased thousands of extra credits), the delivery rate plummeted and customer service became sparse. I have BEGGED (via the app and email) to have management call me to discuss the issues with the app not delivering despite the count saying 100% (I signed up as have numerous customers just to test it and RARELY receive the texts). The app "takes credit" for sales after texts go out even when those customers verify they did NOT receive the text and thus, their purchase was not at all thanks to Winback. My emails and messages requesting management contact me to fix errors (and surely offer a massive credit) are to date, almost a year later, unreturned. I am very frustrated with the lack of care for a customer who has spent a decent amount of month and who has begged for help. I do not, in any way, recommend any level of this plan given the entire 2022 performance. I am uninstalling it now as I cannot see groveling for help for another year with most of the 3k customers signed up verifying they RARELY get the texts I send out. Show more

Date: December 20, 2022

Author: Hickey Freeman

Application has no possibility of configuration. It keeps sending text messages to our POS customers, when we cancel or modify an order at the POS. It should only be concerned with online orders. There is no such thing as an abandoned POS cart!!! Show more