Name: EasyCall ‑ Phone Number & Call
Brand: ReConvert 💵
Rating: 4.20 (76 reviews)

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EasyCall ‑ Phone Number & Call

(4.2/5)

Below you can find EasyCall ‑ Phone Number & Call Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Call apps. EasyCall ‑ Phone Number & Call app was developed by ReConvert 💵. The rating is 4.2 based on 76 reviews. EasyCall ‑ Phone Number & Call price Free plan available. Additional charges may apply.

Launch date: January, 2020

EasyCall ‑ Phone Number & Call summary.

Provide top-tier support with a click to call widget, business phone number & virtual call center. EasyCall is an easy & affordable way to add a call center to your Shopify store. EasyCall web-based nature empowers your customer's to call you from anywhere in the world, without worrying about unwanted charges & fees. It's a comfortable way to provide real-time support to new shoppers, as well as provide an extra support channel to keep existing customers coming back for more. Buy a business phone number, provide live phone support, manage & track support agents, and more.

EasyCall ‑ Phone Number & Call features.

Add a click-to-call widget: provide instant support when customer's need it most
Get a business phone number: make & receive super cheap international calls
CRM call center integration: Simple integration with Gorgias, Reamaze & Crisp
Support customers by sending and receiving SMS messages with a ticketing system.
Manage multiple phone numbers & contacts, call customers and let them call you.

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Best reviews:

Rating:

Date: February 28, 2022

Author: migalle

I haven't tried it yet but Alex was super helpful so I probably will, now that I have all of the info I asked for - it looks like it does everything I need Show more

Rating:

Date: July 01, 2022

Author: pivot-design

Easy to use and set up for my online store. Quick and excellent response to any issues I might have. Show more

Rating:

Date: October 16, 2022

Author: Love Ur Skin

I couldn't see my phone widget on my Shopify store. Ashley from customer service sent me a link to an article that resolved the issue. The widget was only visible to customers during operating hours. I changed settings to all hours and viewed the website as a customer, that worked. I really appreciate that he followed up to see if the problem was resolved. Thank you so much Ashley for great customer service. Show more

Rating:

Date: February 05, 2023

Author: VR World Products

great customer support ,very resourceful and offer best suggest help need going forward to get started ,, well worth the addition to the store Show more

Rating:

Date: April 03, 2023

Author: Prime HODL

Good Application so far, and Shopify was missing such an Application. Great Customer support from Alex as well. Show more

Worst reviews:

Rating:

Date: July 08, 2021

Author: GALT webáruház

If you are outside of the US, don't even bother. I was looking around to find out in which countries are they able to provide phone numbers, all I found on their webpage is this: "Prices Worldwide Get started with your local number in a few minutes, for the lowest prices in the market: Buy a number from your country of choice" So I took my time and download the app, register, give my bank details (they don't charge you through Shopify, they charge your bank card) and when I got to the phone numbers, I choose my country and I got a message that said "To get a phone number in this country you have to upload Proof of Address" but there is no button to upload it, i took my time and look around on the page to find out there is no option anywhere to upload these documents. So I messaged the customer service, they were really slow answering my questions. And eventually, they just said "we don't provide phone numbers to the countries that require proof of address" . . . Would it be so hard to put a list of available countries somewhere? Or say that "Sorry we don't provide a phone number to this country" instead of asking for proof of address and there is no way to upload it. And the only reason I write a review about my bad experience is because of the bad customer service. If they would have replied in a nice manner and not 10 minutes apart answers, I would not bother to write this review. ***UPDATE: They contacted me, said sorry, and offered a discount if I remove this review. Show more

Rating:

Date: December 12, 2020

Author: HER BILLIONS

Never even used the app, but was charged two fees. My store was shut down completely as a result, not a great way to build a business relationship. Show more

Rating:

Date: November 22, 2022

Author: The Drone Store Inc

charging money even you select the free plan for all type of charges like for the phone number you need to pay separately and for other things. Show more

Rating:

Date: December 01, 2022

Author: GoodBoyGo

The initial setup process is NOT intuitive. Kept getting error messages and server timeout messages. I've been working with support for a couple of hours and still have nothing. Support, by the way, is through chat when you log on...did I mention that it keeps kicking me out with a server timeout message?! That means I'm also being kicked out of support. If we get this sorted, I may change my review, but how do you give more than 1 star to this experience? I cannot recommend at this time. Show more

Rating:

Date: May 04, 2023

Author: Casa Blanco

I liked how simple this app was to use and the quality of calls were good. However, we had many problems that the agents couldn't work out how to fix. Our number had a dial tone that sounded like a fax machine. Customers would instantly hang up thinking it may be a scam number and it degraded the reputation of our business. I gave them a lot of time to try resolve this as I really enjoyed the interface and usability. Hopefully they can resolve these issues. Show more