Endear CRM and Clienteling

(4.2/5)
Below you can find Endear CRM and Clienteling Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of CRM apps. Endear CRM and Clienteling app was developed by Endear. The rating is 4.2 based on 17 reviews. Endear CRM and Clienteling price From $60/month. 14-day free trial.

Launch date: March, 2019

Endear CRM and Clienteling summary.

Drive sales and retention with an all-in-one CRM and clienteling app. Endear is a CRM and clienteling app certified for Shopify and Shopify Plus merchants. Organize your customer data, send text & email campaigns, create and share custom lookbooks, and track how outreach converts into sales, both in-store and online. Endear also lets you plug in your other favorite ecommerce apps for a holistic view of each customer. Target the right audience every time with filters like total spend, date of last purchase, last order location, and time to convert.

Endear CRM and Clienteling features.
  • See all your customer data under one roof with our powerful retail-first CRM.
  • Build and automate text & email campaigns using pre-built templates.
  • Let customers browse, add to cart, and buy directly from your custom lookbooks.
  • Track how outreach converts into sales with built-in insights and reporting.
  • Enjoy Endear onboarding and training with dedicated resources and support team.
Best reviews:
Rating:
Date: April 05, 2021
Author: Judith Bright
Endear has increased our sales via customer outreach over 50%. Their customer service answers every question quickly and the navigation of there website is very comprehendible. The best CRM platform for retail. Show more
Rating:
Date: March 31, 2021
Author: Ernest Leoty
Endear has been a great addition to our marketing mix – especially being early stage. There are a couple platform organization tools that would be helpful – but are in the works. It is definitely worth the platform cost. The app was incredibly easy to implement with no dev help needed. The entire experience has been seamless and support is very helpful and responsive. We would highly recommend! Show more
Rating:
Date: June 10, 2022
Author: TALD
Endear is a time saver and allows us to have high quality, sales generating interactions with our clientele. We're able to spend less time on content creation and convert more efficiently. Show more
Rating:
Date: September 28, 2022
Author: Wrabyn
Endear makes maintaining and growing our client relationships a breeze. The technology is always improving and they are open to feedback and continuously working to make the app better to use. We love being able to keep on top of client concerns with the follow ups you can set and use the creative lookbooks to help promote events and push clients to our website. Show more
Rating:
Date: December 23, 2022
Author: Billionaire Boys Club
Endear has been a fantastic tool for our team. It's driving new ways to engage with our retail clients, it feels natural and engaging on the customer side and is very easy to manage from the back end. The segmentation capabilities blow me away—sometimes I use it to drive a customer insights I can't even get with our other reporting tools. The support team is also fantastic, training up our team, seeing how they can help. 5 stars all around!! Show more

Worst reviews:
Rating:
Date: January 28, 2020
Author: IllumiSea Aquatic Lighting Co.
Didn't really suit our needs and not worth the monthly fee. Needs to have more feature to make it worth the cost. Show more
Rating:
Date: February 10, 2022
Author: SSAW showroom
Endear has great potential, but they make life very difficult. For example one support ticket can be answered relatively quickly whereas another support ticket can be left for days; they offered us a discount and then repeatedly tried charged us the full amount, which when we lodged a support ticket they tried to explain away as a mistake - we are not suggesting that they are dishonest, but it is clearly their responsibility to have systems in place that avoid these types of mistake. However, the most important limitation is that they only support calling and messaging in the USA, so if you are from Europe, or if you have customers in Europe or actually outside of the USA then you cannot use their system. This is very disappointing as we have a strong presence in Europe and the Middle East and they cannot offer us numbers for these areas or even offer us the ability to message these areas. We hope this changes. Show more
Rating:
Date: April 10, 2023
Author: Brent Wallace
Wow, as an FYI, there are multiple limits on your products like "Length of Title" must be 50 characters or less. That alone ruled out using 80% of my inventory! Also the introductory $60/mo plan is virtually useless, the $144 isn't much better. Oh and I forgot to mention that there are NO changes, modifications, etc unless you go to the Pro Plan. Good luck, had to pass on what seemed to be a decent app. Show more

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