Endear CRM and Clienteling

Date: April 05, 2021

Author: Judith Bright

Endear has increased our sales via customer outreach over 50%. Their customer service answers every question quickly and the navigation of there website is very comprehendible. The best CRM platform for retail. Show more

Date: March 31, 2021

Author: Ernest Leoty

Endear has been a great addition to our marketing mix – especially being early stage. There are a couple platform organization tools that would be helpful – but are in the works. It is definitely worth the platform cost. The app was incredibly easy to implement with no dev help needed. The entire experience has been seamless and support is very helpful and responsive. We would highly recommend! Show more

Date: June 10, 2022

Author: TALD

Endear is a time saver and allows us to have high quality, sales generating interactions with our clientele. We're able to spend less time on content creation and convert more efficiently. Show more

Date: September 28, 2022

Author: Wrabyn

Endear makes maintaining and growing our client relationships a breeze. The technology is always improving and they are open to feedback and continuously working to make the app better to use. We love being able to keep on top of client concerns with the follow ups you can set and use the creative lookbooks to help promote events and push clients to our website. Show more

Date: December 23, 2022

Author: Billionaire Boys Club

Endear has been a fantastic tool for our team. It's driving new ways to engage with our retail clients, it feels natural and engaging on the customer side and is very easy to manage from the back end. The segmentation capabilities blow me away—sometimes I use it to drive a customer insights I can't even get with our other reporting tools. The support team is also fantastic, training up our team, seeing how they can help. 5 stars all around!! Show more

Date: January 28, 2020

Author: IllumiSea Aquatic Lighting Co.

Didn't really suit our needs and not worth the monthly fee. Needs to have more feature to make it worth the cost. Show more

Date: February 10, 2022

Author: SSAW showroom

Endear has great potential, but they make life very difficult. For example one support ticket can be answered relatively quickly whereas another support ticket can be left for days; they offered us a discount and then repeatedly tried charged us the full amount, which when we lodged a support ticket they tried to explain away as a mistake - we are not suggesting that they are dishonest, but it is clearly their responsibility to have systems in place that avoid these types of mistake. However, the most important limitation is that they only support calling and messaging in the USA, so if you are from Europe, or if you have customers in Europe or actually outside of the USA then you cannot use their system. This is very disappointing as we have a strong presence in Europe and the Middle East and they cannot offer us numbers for these areas or even offer us the ability to message these areas. We hope this changes. Show more

Date: April 10, 2023

Author: Brent Wallace

Wow, as an FYI, there are multiple limits on your products like "Length of Title" must be 50 characters or less. That alone ruled out using 80% of my inventory! Also the introductory $60/mo plan is virtually useless, the $144 isn't much better. Oh and I forgot to mention that there are NO changes, modifications, etc unless you go to the Pro Plan. Good luck, had to pass on what seemed to be a decent app. Show more