Shipway ‑ Shipping Automation

(4.9/5)
Below you can find Shipway ‑ Shipping Automation Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Increase Conversion & Sales apps. Shipway ‑ Shipping Automation app was developed by Shipway. The rating is 4.9 based on 439 reviews. Shipway ‑ Shipping Automation price From $19.99/month. 7-day free trial. Additional charges may apply.

Launch date: May, 2017

Shipway ‑ Shipping Automation summary.
  • Automate Shipping Fulfillment. Auto Assign shipping label software. Easy API Integrations. Automatic pushback in Shopify at the events like fulfilled, delivered, refunded.
  • Automated NDR Follow-ups. Reduce RTO % and operational cost Improve buyer experience with automated customer followups Automate re-attempts updates to carriers.
  • Returns & Refunds Automation. End-to-end Returns management. Automatic create reverse pickups, keep track of refunds, automatic create exchange order with variants.

Shipway ‑ Shipping Automation features.
  • Shipway- Shipping Labels, Fulfillment & Returns automation.
  • Seamless Returns & Refunds automation
  • Refunds
  • Key Features
  • Key Benefits
Best reviews:
Rating:
Date: January 13, 2022
Author: Mischief Munchkins
I have just started to use Shipway automation, erstwhile Ezyslips and must say that I am really excited to be onboard! It kind of covers almost everything an ecommerce merchant (like us) would require to run our business more efficiently! From order processing, to return and exchange module, to notifications, they seem to have covered a lot of ground. A special note of thanks to their wonderful team, Mohit/Kajal for hand-holding me through the entire onboarding process and also for getting us excited about the journey with them! Looking forward to interacting with my account manager, Ankit! Would definitely recommend their service. Thank You!
Rating:
Date: January 13, 2022
Author: Status Quo
It has been over a month since I am using this app for my order processing and returns and I can already see the difference in the quality of work! The app is great in terms of automations and suits most of my needs. They constantly have new developments and their softwares are up to date. The app has helped reduce manual work tremendously and has improved efficiency. I have been in constant touch with Kajal, Laxmi and the entire team who have been of great help and support right from on boarding till today. Highly satisfied with their services!
Rating:
Date: January 07, 2022
Author: Nutrabox India
Great Application for shipping solutions, the service is smooth and straightforward. Great customer support from beginning to end of the process. I would surely recommend others to use this application.
Rating:
Date: January 04, 2022
Author: Suprfit India
Best app in the market. We have tried all other app but cannot beat this in everything like rates, service, etc. We have 2 ecommerce website & using this for both the website.
Rating:
Date: February 26, 2022
Author: Shirt Well
Great service with good customer support, any eCommerce platform doesn't ask more than this and Shipway is very adequate to fulfill them both. Happy till date to use their services and customer support is also very helpful to resolve escalations

Worst reviews:
Rating:
Date: May 06, 2021
Author: DOVEMBER
Everyone praises them for their "communication" yet i found it quite slow and ill-defined, there is a clear lack of integration and support for international shops and couriers, however, when contacted to try and implement/integrate some of the couriers we require their response went from "we would like to" to a "we can not" in under a week. Understandable in some cases, but their response was unprofessional and inept. A service that lacks vision and fails to grow or innovate when needed. Whilst my experience might be subjective and/or is not universal, it is however the experience i had.
Rating:
Date: May 01, 2021
Author: missodd.com
A lot of limitation for international shippers invoices cant be printed, returns are not available for international shippers, integrating with our couriers didn't happen as promised.
Rating:
Date: October 14, 2021
Author: HeSpoke Originals
Their Return Automation Portal suddenly stopped working. They don't even respond to your mail or atleast have a courtesy to acknowledge your mail. Have tried reaching out multiple times with reminder. And telling them how urgent & serious the issue is about. When the customer facing Return portal suddenly stops working. Obviously, customers will get furious and it becomes difficult to answer them. Reliablity is what we look when use a third party application. Shipway seriously lacks reliablity. UPDATE on the status: Though the return portal issue was resolved. We found another issue of customer not receiving messages of any notifications. It's almost a week since we've raised this concern and still waiting for the issue to be resolved. They have been charging us for the notifications sent but, in reality no messages were sent to the customers. Their customer support team is responsive but, their tech support is really a mess. They'd a separate app for notifications which we were using it without any trouble. Later they merged it with shipway dashboard. And the whole lot of issues have started occuring. NOTE: Don't just blindly install the app. Have a random checks every month to just see if the portal is truely delivering for what you've paid.
Rating:
Date: November 13, 2021
Author: Indirookh
Didn't work for us. Don't know how people have given 5-star ratings. 1) Firstly, they don't have decent courier options like bluedart or FedEx. Only metro cities get these courier options. 2) No one came to pick up the parcel when we used ecom /delhivery as per their insistence. 3) order tracking link(for delhivery/Ecom) on shopify takes you to DHL tracking page!! 4) New orders are not synced from shopify even after repeated attempts. 5) interface is too complex unlike others and there is no one click booking. 6) You cannot cancel an order on your own if you want to change/ cancel the courier for some reason. 7) Customer support only provides lip service just like other shipping aggregators. We tried this app after reading the positive reviews but it turned out to be worse than the ones we are currently using.

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