AfterShip Returns

Below you can find AfterShip Returns Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Increase Conversion & Sales apps. AfterShip Returns app was developed by AfterShip & Automizely. The rating is 4.6 based on 1984 reviews. AfterShip Returns price Free plan available. Additional charges may apply.

Launch date: February, 2017

AfterShip Returns summary.

Automated returns solution for brands to save time and recapture revenue on returns Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.

AfterShip Returns features.
  • Self-service returns page and email notifications to reduce customer anxiety
  • Smart return rules like returns window and non-returnable items to lower returns
  • Flexible refund and exchange options to delight customers and recover revenue
  • Automation rules like auto-refund and auto-restock to reduce manual work
  • Carrier and warehouse settings for quick and cheap package return and restocking
Best reviews:
Date: April 28, 2023
Author: E'MAR Italy
Great app and customer service! Ayush was super helpful to help me with everything I needed and even got on a screen share to double check that everything was working! Show more
Date: May 06, 2023
Author: Life Rich Essentials
OMG! Deep and Rahul were amazing! I could not get my labels to generate and translate my vendor’s return address. Both were very patient with me. They literally walked me step by step through everything. It took awhile, as I had multiple windows open. They guided me through it all with ease. I am so excited and thankful to have their support with Aftership. This is my returns app from now on! Bravo guys! Show more
Date: May 05, 2023
Author: ALDO Shoes UK
Great help from Aditi today, she was really helpful with my query. Team is always there to help us with any issues. Thank you Show more
Date: May 03, 2023
Author: K's Carpediem
It was my first try and I get wrong and I use a real purchase in the shopify store. It happens then that I could not erase the entrance used for "playing" with the app. Please include a check box to delete error entrances. Thanks. The team was very much involved in solving the problem Show more
Date: May 02, 2023
Author: Naturi Baba
Very helpful. Thank you Moazzam. I had difficulty setting up my account and the service was fast and helpful. Show more

Worst reviews:
Date: January 03, 2023
Author: Urban Expressions
Customer support does not exist. I have tried for days to make contact with them via email and chat. I believe the chat is a robot, not a human. Keeps repeating itself over and over again. Email support just keeps replying back with an automated message that they are looking into it and will get back to me. Tried to setup 4 Shopify sites, but I cannot get the label generator to work with my FedEx accounts. I do not recommend for anyone to use this company. Show more
Date: March 14, 2023
Author: forENVY
Please everyone be aware. They DO NOT HAVE "free plans". After you install the app, you won't be able to use it unless you subscribe for Free TRIAL. The basic plan starts at $11 per month. No bueno. Show more
Date: February 03, 2023
Author: BlkGrlMagick Candle Co.
Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent.... Show more
Date: April 04, 2023
Author: Spirit of Island
Unfassbar schlechte User Experience! Innerhalb der App "Retoure" wechselt es in "Tracking", sodass der falsche Plan gebucht wurde. Herausgeschmissene Zeit und Geld. Mega frustrierende App!! Show more
Date: April 27, 2023
Author: Bogey Bros
horrible. 3 days of trying to get my card to work so I can simply buy labels and 5 different customer service reps saying "we are working on it" or "its fixed now try it" over and over and of course it doesnt work. Show more

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