Name: Shipway Order Tracking
Brand: Shipway
Rating: 4.50 (201 reviews)

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Shipway Order Tracking

(4.5/5)

Below you can find Shipway Order Tracking Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Order Tracking apps. Shipway Order Tracking app was developed by Shipway. The rating is 4.5 based on 201 reviews. Shipway Order Tracking price Free plan available. 7-day free trial. Additional charges may apply.

Launch date: June, 2016

Shipway Order Tracking summary.

Shipway Xperience: Order tracking & engagement tool to deliver excellent customer experience. Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience.

Shipway Order Tracking features.

Branded order tracking page with an Estimated delivery date.
Proactive tracking and notifications via SMS, Email and WhatsApp
Feedback & review widget
Handle customer queries

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Best reviews:

Rating:

Date: August 02, 2022

Author: Nutriherbs

Its a nice app for e-commerce logistics and notification. You can easily setup the notifications and other things. Show more

Rating:

Date: July 27, 2022

Author: 5AM Watches

Very good app. I have been using this app to send whatsapp notification to customer about the order. It really makes it easier for customers to track their orders. Infact it is very suitable with shopify. Show more

Rating:

Date: November 03, 2022

Author: MR BUTTON

Useful app satisfied with the results and the data record thankyou to the team for the support and help Show more

Rating:

Date: April 04, 2023

Author: roseryparis

Nice app , Free plan also avilable for tracking orders till 50 order a month, very nice service to customers Show more

Rating:

Date: April 21, 2023

Author: Naivri

The app is easy to install and configure, and its intuitive interface allows customers to easily track the status of their orders. Show more

Worst reviews:

Rating:

Date: January 30, 2022

Author: Super Forme

It don't show the message on the top of the page. I tries evrything I can but I just can have the two boxes but no messages on the top Show more

Rating:

Date: January 04, 2022

Author: Secure Hauling

It will not sync my fulfilled orders from shopify after I installed it for about a half hour trying to sync them so I cancelled the app. Show more

Rating:

Date: March 23, 2022

Author: Ropedt.com

Been using this app for more than a year now. This app has tons of bugs. Every month there's an issue. Some orders are not detected and marked as delivered. Every time. Sometimes it works, sometimes not. You can review our WhatsApp messages with Ankur, Key Acc Manager. I always report an issue, it defeats the purpose of automation because I always check the orders if they are mark as delivered or not. Right now, 31 orders, only 5 orders are reflected on Shipway account. Also, their Key Acc Manager does not reply sometimes. They only reply fast once you leave a 1-star review. The app sucks as well as the customer service. Show more

Rating:

Date: July 21, 2022

Author: Speededge

This app used to show me the notification logs. I am paying for SMS notifications to be sent to our customers. Suddenly the logs doesn't show anymore and they won't tell me why! No notifications are being sent to my customers despite having paid for the sms notifications! I am asking for the logs to be shown to me, but they won't and the response is sooo slow!! The only reason I am still keeping this shitty app is because I still have a balance! If you are new, I suggest you find another app who is more responsive! Show more

Rating:

Date: March 29, 2023

Author: Melaninful

I used this app for like 2 years on yearly subscription, as I can remember. But I had a super bad experience when I decided to stop using it. I decided to switch to another app because they don't have Klaviyo integration. Then on March 3, the app auto renewed the subscription (I don't know they can auto renew because last time I had to buy manually). I recognized this on March 6, and I immediately contacted them for refund. Their policy stated that they could refund the unused credits within 30 days of purchase. They told me to contact Shopify support. The Shopify support then raised a ticket to them so that they can refund using the Partner Dashboard. And they just didn't reply. I tried reaching out to them via the live chat on the app, or told Shopify support to push them. But no help. They still don't reply as for now. I see that they don't want to help customers when there are refund tickets. So guys, remember to uninstall the app if you don't use it anymore. Show more

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