Return Magic

(3.5/5)
Below you can find Return Magic Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of RMA apps. Return Magic app was developed by Shopify. The rating is 3.5 based on 117 reviews. Return Magic price $10/month. 30-day free trial. Additional charges may apply.

Launch date: November, 2016

Return Magic summary.
  • Automagic!. Automatically generate your own branded portal. Automate cash & gift card refunds, support exchanges.
  • Convenient. Autogenerate & print labels from over 50 carriers worldwide. Provide multiple refund options to enhance the shopping experience.
  • Smart. Create smart rules: advanced analytics & rules engine to personalize the return experience. Increase customer LTV and profit.

Return Magic features.
  • Top-rated return solution. Takes the pain out of returns for both merchants and shoppers.
  • Why Return Magic?
  • How does Return Magic work?
  • How does Return Magic impact the look of your store?
  • How do I get started with Return Magic?
Best reviews:
Rating:
Date: August 12, 2020
Author: AKILA
We've been using Return Magic for a little more than a year now. Connects with our EasyPost account for easy USPS return label creation. Fairly straightforward returns portal to put the control in the customers hands. Some limitations, but overall a great value and returns solution for small to medium size stores.
Rating:
Date: December 09, 2019
Author: American Tall
We've been using return magic for over a year and it's been very good for us. It's allowed us to scale and is definitely the best option currently available on Shopify app store. We love that it makes it easy to process refunds and store credit returns right from within the app (ie create a store credit/giftcard with the click of a button). It's also integrated really well with Shopify so a single click can take you to the original order page to place an exchange order. There a some new beta features such as slightly more advanced analytics which are helpful and we're looking forward to even more advanced analytics in the future. We're also excited for the ability to automatically notify customers when a package arrives at the destination (rather than having to manually mark it as received). The only drawback we have is the fact only 1 shipping carrier can be connected at a time making it very difficult to offer both Canadian and US return labels. If we connect to our US carrier account then we can't create Canadian labels and if we connect our Canadian carrier account then our US label rates are not competitive at all. We really hope we'll be able to connect a US carrier for US returns and a Canadian carrier for Canadian returns in the future. Overall very very pleased with Return Magic though!
Rating:
Date: December 09, 2019
Author: Floor Box Outlet
After searching for months, almost a year, we've found that Return Magic is the best solution for us. We realized that not one APP had everything we wanted so we had to modify our return policy a little in order to find a suitable APP. I will say that customer service has been great, usually getting back to us within an hour or so. That is a very important piece that many other APP were missing.
Rating:
Date: November 14, 2019
Author: ACTA™ (US)
We've looked at a lot of Return softwares and this is by far the most simple, most affordable, and most efficient. Love it!
Rating:
Date: April 29, 2019
Author: Lotus Seed
Return Magic is a great little app that helps to organise returns in a systematic way & much better way to track and manage customer returns rather than just relying on emails. Customers love it as well as once they lodge a return an instant acknowledgement returns number is issued. We have been using this app for over a year on our website www.ilovetunics.com without any issues. Highly Recommend!

Worst reviews:
Rating:
Date: July 13, 2020
Author: Believe Athletics
After few months having it and all the work done for the set-up now they say is not compatible with my store because it is in Europe. Not happy with customer support received either.
Rating:
Date: June 08, 2020
Author: Fight Tees UK Ltd
Installed, configured, then received a message that it's incompatible with my store. This app only supports stores in the USA, Canada or Australia.
Rating:
Date: August 10, 2021
Author: DGN-Kilters
The app doesn't work. It doesn't generate Canada Post Label. Integration was successful as per app, but then nothing. Contacted support team (only email is allowed no chat or phone) and its been 1 week and no response yet. Called Shopify support but since this is an app (even from Shopify) the team is different. and shopify confirmed they are not responding to the Shopify team as well. So, don't waste your time. No one is on other hand to support.
Rating:
Date: September 14, 2021
Author: K'lynn Kouture
Still trying to set up my policies and nobody answers support emails. Terrible customer service. Don't bother
Rating:
Date: September 22, 2021
Author: Lonia
Customer service is non existent. If you have a question or need help, don't expect to get it from them...

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