Return Magic

Date: August 12, 2020

Author: AKILA

We've been using Return Magic for a little more than a year now. Connects with our EasyPost account for easy USPS return label creation. Fairly straightforward returns portal to put the control in the customers hands. Some limitations, but overall a great value and returns solution for small to medium size stores.

Date: December 09, 2019

Author: American Tall

We've been using return magic for over a year and it's been very good for us. It's allowed us to scale and is definitely the best option currently available on Shopify app store. We love that it makes it easy to process refunds and store credit returns right from within the app (ie create a store credit/giftcard with the click of a button). It's also integrated really well with Shopify so a single click can take you to the original order page to place an exchange order. There a some new beta features such as slightly more advanced analytics which are helpful and we're looking forward to even more advanced analytics in the future. We're also excited for the ability to automatically notify customers when a package arrives at the destination (rather than having to manually mark it as received). The only drawback we have is the fact only 1 shipping carrier can be connected at a time making it very difficult to offer both Canadian and US return labels. If we connect to our US carrier account then we can't create Canadian labels and if we connect our Canadian carrier account then our US label rates are not competitive at all. We really hope we'll be able to connect a US carrier for US returns and a Canadian carrier for Canadian returns in the future. Overall very very pleased with Return Magic though!

Date: December 09, 2019

Author: Floor Box Outlet

After searching for months, almost a year, we've found that Return Magic is the best solution for us. We realized that not one APP had everything we wanted so we had to modify our return policy a little in order to find a suitable APP. I will say that customer service has been great, usually getting back to us within an hour or so. That is a very important piece that many other APP were missing.

Date: November 14, 2019

Author: ACTA™ (US)

We've looked at a lot of Return softwares and this is by far the most simple, most affordable, and most efficient. Love it!

Date: April 29, 2019

Author: Lotus Seed

Return Magic is a great little app that helps to organise returns in a systematic way & much better way to track and manage customer returns rather than just relying on emails. Customers love it as well as once they lodge a return an instant acknowledgement returns number is issued. We have been using this app for over a year on our website www.ilovetunics.com without any issues. Highly Recommend!

Date: July 13, 2020

Author: Believe Athletics

After few months having it and all the work done for the set-up now they say is not compatible with my store because it is in Europe. Not happy with customer support received either.

Date: June 08, 2020

Author: Fight Tees UK Ltd

Installed, configured, then received a message that it's incompatible with my store. This app only supports stores in the USA, Canada or Australia.

Date: August 10, 2021

Author: DGN-Kilters

The app doesn't work. It doesn't generate Canada Post Label. Integration was successful as per app, but then nothing. Contacted support team (only email is allowed no chat or phone) and its been 1 week and no response yet. Called Shopify support but since this is an app (even from Shopify) the team is different. and shopify confirmed they are not responding to the Shopify team as well. So, don't waste your time. No one is on other hand to support.

Date: September 14, 2021

Author: K'lynn Kouture

Still trying to set up my policies and nobody answers support emails. Terrible customer service. Don't bother

Date: September 22, 2021

Author: Lonia

Customer service is non existent. If you have a question or need help, don't expect to get it from them...