Customer.guru Net Promoter NPS

Date: July 14, 2021

Author: Napier-uk

Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight. Show more

Date: January 06, 2021

Author: Cross Stitch

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us Show more

Date: November 13, 2020

Author: BossyBeat

This app was so helpful and useful! It was straight to the point and even had a step by step for how to integrate to Shopify. LOVED IT! Check out my testimonials page on my site www.TheRealBossyApparel.com Show more

Date: November 11, 2020

Author: the-brands-club

Very easy to install and to use. It is very usefull to my business. I would totally recommend it to my friends Show more

Date: November 03, 2020

Author: blanketfort

Since I've started using Customer.guru, the number of reviews received from customers has increased significantly. Love the simple design Show more

Date: July 07, 2020

Author: Organic Ocean Seafood Inc

I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all. Show more

Date: May 08, 2018

Author: Affordablebooks

We upgraded to their paid plan for over 1000 emails which we don't need as we barely have 200.These was done was out of the 5 free emails one was a classified as detractor as the customer did not want to do this surveys so it's classified as 0/10 detractor which is negative. Then after upgrading walla it's still happening that those who do not want to make a review is classified as 0/10 detractor which does not make sense as the person's order even got upgraded shipping and delivered within 2 business days instead of the standard 12-20 business days delivery. Then our option is to contact or reply to the customer?????????/ They want you to email them before posting a negative review on but their message thing keeps closing before you finish... Show more

Date: October 09, 2017

Author: Ddlgworld

No one reviews you for 2 weeks? 99% of your reviews are 10/10? doesn't matter cause it'll go to 3 stars out of 5 if you have no reviews for 2 weeks. How can you not get any reviews in 2 weeks? well unless you pay $50 a month you only get 5 free emails to send out to customers per month to ask them to write a review. So it's very easy to not get any reviews for 2 weeks. Good initally but very very overpriced considering I can use many, many other alternatives doing the exact same thing for free Show more

Date: October 10, 2018

Author: Phones Of Steel

Not worth it for the price, not by a mile. They also don't let you post reviews that aren't positive, tried to post several times and now I'm actually having to be careful with my not positive wording to be able to review. Show more

Date: January 09, 2018

Author: Treasure State Prospecting

NOT FREE!!!!!! This should be in the free trial section, after 300 customers or 10 days they they charge. (1 star) I would be much happier it there was a free option for <100 surveys/month Works Great! Functionally this app works great. Setup is easy, reporting is easy, and integration is easy. I had my first replays seconds after they sent the email. (5 stars) Show more

Date: August 09, 2022

Author: NICCE

Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on???? Show more