Zonos Duty and Tax

(4.7/5)
Below you can find Zonos Duty and Tax Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Tax apps. Zonos Duty and Tax app was developed by Zonos. The rating is 4.7 based on 120 reviews. Zonos Duty and Tax price $20/month. Additional charges may apply.

Launch date: November, 2017

Zonos Duty and Tax summary.
  • Ship worldwide with confidence. Accurate landed cost, including fee calculations to any country. Includes UK VAT (post-Brexit) and EU VAT IOSS collection and reporting.
  • Upfront duties, taxes and fees. Customers get upset when they have to pay more at delivery. End refused packages with full cost transparency and the ability to prepay.
  • Complete control of shipments. Completely customizable international shipping by country w/ rule-based options. Get quotes directly from your UPS, FedEx, and DHL accounts.

Zonos Duty and Tax features.
  • Zonos Duty and Tax
  • Includes:
  • CCS required:
  • FAQ:
  • Landed cost calculations
  • Includes Zonos Hello
  • Shipping rate calculations
  • Carrier API integrations
  • About us
Best reviews:
Rating:
Date: September 01, 2022
Author: Antihero Gallery
Really excited to open up our store to international customers. Onboarding was super easy and being able to calculate and collected full landed cost is an absolute game changer for anyone shipping international. :)
Rating:
Date: August 31, 2022
Author: Aglet in-app Shop
We are a global game, we sell digital sneakers and now we sell 'In Real Life' sneakers all around the world. Zonos made it possible for us to give the best customer check out experience to the players of our game. Our players can now purchase their sneakers with all duties and taxes visible and payable up front for the country of destination wherever that may be. A special call out to, without a doubt the best 'Integration Team Lead' in the world, Kilie.W! You went beyond your role and expanded the limits of what was possible by introducing us to other partners, the outcome being, a true gold standard global trade solution for our IRL sneakers. We salute you!
Rating:
Date: September 14, 2022
Author: Frankie's Comics
We use this app to calculate landed cost. Our customers are able to pay taxes and duties at checkout. Customer support is outstanding. They helped us get set up and running!
Rating:
Date: September 20, 2022
Author: House of Hyacinth
I am so grateful for Zonos! With their help, I was able to export my product internationally. There is absolutely no way that I would have felt comfortable doing this on my own - there is a lot to know about international commerce and shipping. The Zonos team was superb - gently helped me through the process, but they kept all of us on task until we launched. A special shout-out to Barrett who directed me through the process - he was so professional, knowledgeable, and dedicated to my success. Thank you, Zonos!
Rating:
Date: October 20, 2022
Author: Tiny Tones
Waseem Abdoolla helped us set up and install the Zonos app and I honestly couldn't have asked for better support. He is very knowledgable and so patient with me as a beginner. He was also available at all times to answer questions and walk me through the entire set up. Thanks Waseem!

Worst reviews:
Rating:
Date: September 21, 2021
Author: The Wild Horse Club
Horrendous and confusing 3 weeks of trying to get this app set up- there is nothing easy or straight forward about it as advertised. Waste of time.
Rating:
Date: October 19, 2021
Author: Bryan Anthonys
They caused losses of thousands of $ due to incorrectly generated shipping labels. We were very careful and caught it early, notified them and eventually they fixed it (after 3 weeks...), They did eventually credit us for the losses but we had to insist and give them papers and reports ... all for a mistake they made and could've inspected on their end. Thats just one of many issues we had, it's exhausting, right now we are unable to ship the orders because of them. We're not sure what to do, support quality is as poor as their product quality.
Rating:
Date: July 21, 2022
Author: C-IN2 New York
We've had numerous complaints from UK customers that they're getting taxed almost double of what they paid for the products. Zonos does not calculate VAT based on the discounted retail price. They only calculate based on the full retail price. We found a solution by using automatic discounts, so we told their dev team about it. Somehow, that's not working anymore either.
Rating:
Date: August 26, 2022
Author: T.E. Inc
We bought this AP and it didn't work. I contacted support and they said I needed a special API from Shopify which only comes with the top-end Shopify plan or $20 a month. I got the $20 a month API and it still didn't work. I contacted support and I got the below response. I would not recommend this AP to anyone. Typically with new stores we have an initial call, to see if Zonos would be a good for your international initiatives. Then we would get you in contact with our onboarding team to make sure everything is integrated accurately to avoid any complications. We don't provide any support for self-installs unfortunately. We do have a pricing agreement in place that all of our customers sign when integrating our services. We charge $1,000 for the initial setup fee, and then our pricing is transactional based after that. I wouldn't be able to provide you with any technical support, but I'm happy to get an agreement in place so we can get our onboarding team involved. They would be able to run through the configurations and do some tests to ensure everything is working properly.
Rating:
Date: April 10, 2021
Author: EVARAE
Zonos started off great, had it for over a year with not one issue. This year they are clearly going through some ‘changes’ I.e expanding too fast. Constant issues, they make changes to our store tax set up without evening letting us know, one minute charging no tax for a country and the next minute they are. Meaning all our website text is incorrect about shipping. The reply is the government have changed and it’s now mandatory to collect x amount in this country, well Zonos, how about an email to your stores letting them know! Rather than letting them go for days thinking sales are slow to find out customers are now paying hefty fees at checkout went they weren’t before! It’s called communication or a blanket email that you have/are changing the current set up to do XYZ for instance. Pretty naive to think you can just go around changing stuff and not have an effect on checkout conversion. I think the best one was when zone started charging duties on or EU products to the EU. Without telling us, once we realised I received a reply that they had a new blanket rule about preferential rules of origin and had decided our goods didn’t meet the criteria, yet they didn’t think to tell us and lastly were wrong! Our goods are of EU origins and are duty free. Hopeless. Also now makes me laugh support are Monday to Friday, great when they make changes on a Friday and disappear for the weekend leaving the store loosing money. AVOID

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