Reamaze Live Chat Helpdesk CRM

(4.7/5)
Below you can find Reamaze Live Chat Helpdesk CRM Shopify app Reviews, Alternatives and prices. Discounts, coupons and promos are also available for some of Customer support apps. Reamaze Live Chat Helpdesk CRM app was developed by Reamaze. The rating is 4.7 based on 211 reviews. Reamaze Live Chat Helpdesk CRM price From $29/month. 14-day free trial. Additional charges may apply.

Launch date: April, 2014

Reamaze Live Chat Helpdesk CRM summary.
  • Centralized customer service. Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.
  • Boost sales and engagement. Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.
  • Automate teams & common tasks. Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros

Reamaze Live Chat Helpdesk CRM features.
  • Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.
  • Built for Shopify
  • Reduce Customer Service Time via Automation + Bots
  • Boost Sales
Best reviews:
Rating:
Date: July 29, 2022
Author: Ling's Moment
This app is very helpful. We can manage messages from almost all channels (*Pinterest and Youtube are not supported yet) on 1 platform and see the data. And the support is great!
Rating:
Date: July 25, 2022
Author: FruitStand.com
We have been a user of Re:amaze for almost 3 years. It continues to WOW us as a simple yet robust customer communications platform. It is affordable, simple to set up and if you run into issues, their customer support team is very helpful. We have multiple brands with different email addresses, integrations, like Shopify, to manage orders and more. We take advantage of the built in CSAT tool as well as the reporting options. It's a great platform!
Rating:
Date: July 20, 2022
Author: Conscious Items
Re:amaze is indeed an amazing asset for your business. We moved from the other CRM provider over a year and a half ago and never looked back. The whole system is very logical, modern, and easy to use, with an enormous amount of automation capability. It takes some time to set everything up, but it is definitely worth it! The software itself is amazing, you are able to integrate it with Shopify, Klaviyo, Loyalty Lion, Stamped, etc, and to have all information about the customer in one place without ever leaving the app. The customer service is outstanding! They are super helpful. thoughtful, patient, and fast, everything is handled in a timely and professional but friendly manner. We are definitely looking forward to continuing to use Re:amaze in the future and highly recommend it.
Rating:
Date: June 30, 2022
Author: PipelinersCloud
I love using the templates options to save some answers for commonly asked questions. It's a great tool to keep everything organized!
Rating:
Date: May 27, 2022
Author: Made By Mary
We've been using Re:amaze for a few years now and have loved our experience. It is a great tool for automating some of our emails and chats and the analytics are very helpful for growing and scaling our business. The support staff is always helpful and quick to reply.

Worst reviews:
Rating:
Date: April 27, 2021
Author: Pepper + Vetiver
We've been working with Re:Amaze for a few weeks now and the onboarding experience has been quite frustrating. There are a lot limitations that are not made known on their pitch which was basically a sped through, "everything is possible" pitch. For example, you cannot edit an email subject (and this is not on their roadmap) so when a customer fills out our contact form, we receive an email with the subject "New Customer Message...{date and time}" but there is no way to edit the subject to "Thank you for contacting us" or anything a bit more customer friendly. There is no real "onboarding" or help with training on the platform other than a bunch of reading and some short videos. Also questions to support are met with language and answers that are unique to Re:Amaze and therefore confusing. The support is also frustrating. The team is quick to respond with links to articles detailing technical set ups but are not great at answering direct questions or only giving partial answers. The app has some good functionality but limited flexibility and has quite a long way to go before it truly works for our needs. I'm hoping to give it some more time and to be able to add stars to this review but currently, this is only adding a ton of time and not saving us any time at this point, as intended.
Rating:
Date: November 30, 2021
Author: L-COMPLEX
I was at first supper happy, the application has soma small features that I really miss and some that really work well.. But the worst is, as soon as there is any pressure on the Sales / Support page the website and the app break's down.. apparently a Black Friday sale was to much for the server to handle.. An the site is down... This is the worst timing ever... If I can not offer my costumers support because Reamaze support software and Website dose not work this is the worst of all scenarios.. I even tried to reach out to the Reamaze team to sort this our.... But sadly without any success, since also their page seams to be down.. Not a very trust building issue..
Rating:
Date: February 11, 2022
Author: HAUTTIEF
Cant recommend the Customer Help Sites. When you create articles and upload pictures, after some time alle uploaded pictures are removed and show up with a broken link! This has happend before, they said they have fixed the issue and now it has happend again to most of my articles which I have created because I trusted them after they had fixed the issue. I lost so much working hours and I didnt saved these pictures for the articles! Becuase they were screenshots!!!! I quess I lost 48 hours of work or more! I am speechless! I cant understand why they are offering a Help Site which is not even working properly. I don't trust their service at all anymore! When you programming something you shouldn't publish beta versions to the users!!!!!!!!! Why should I still create articles when the pictures might get delete after time? This is scary! Nobody will create an articles because of this anymore! I am so done with my nevers because now I need to create these articles again. But I am the CEO of the company and you can imagen that time is so tight for me! How can I get my time back????
Rating:
Date: August 03, 2022
Author: TheMillenniumBride
They will keep contacting via email well after you deleted their app. Their emails also don't have any unsubscribe links either. I emailed them to be unsubscribed, they said I was. Few days later I get an email again. Be warned.

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